K22R8CT 24 Posted August 30, 2019 Share Posted August 30, 2019 I think I've found a bug in Sync/Convert. When converting media with embedded subtitles: If the user who created the convert job has their playback preference set to Always Play Subtitles The process works properly extracting a valid vtt file. If the user who created the convert job has their playback preference set to Only Forced Subtitles (and I bet anything that in that particular instance wouldn't trigger subtitle display): The process creates a blank vtt file. I've worked around this by creating a dedicated user with Always Play Subtitles, then logging in as that user just to create convert jobs. Link to comment Share on other sites More sharing options...
Luke 36889 Posted September 10, 2019 Share Posted September 10, 2019 Hi, is this repeatable? Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted September 17, 2019 Author Share Posted September 17, 2019 Hi, is this repeatable? Yes. It's been a problem for a while for me at least. When I did a clean install a couple months ago I couldn't remember why I had set up a dedicated account for sync/convert so I deleted it and recreated the jobs under my main user. Then I noticed no subtitles and it clicked, that was why. Link to comment Share on other sites More sharing options...
Luke 36889 Posted September 18, 2019 Share Posted September 18, 2019 Do you have a log example of this? I actually could not reproduce this. Thanks. 1 Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted September 22, 2019 Author Share Posted September 22, 2019 Huh, I tested with a few files and also could not reproduce it. No version upgrades since my initial post so either I was wrong or the bug is less straightforward than I presented. If no one else complains I'll chalk it up to a "me" problem, and thanks for looking into it, sorry to have wasted your time. Link to comment Share on other sites More sharing options...
Luke 36889 Posted September 22, 2019 Share Posted September 22, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now