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Blank subtitle file when converting media with embedded subtitles

subtitles convert

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#1 Anon28109 OFFLINE  

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Posted 30 August 2019 - 04:09 PM

I think I've found a bug in Sync/Convert.

 

When converting media with embedded subtitles:

 

If the user who created the convert job has their playback preference set to Always Play Subtitles

The process works properly extracting a valid vtt file.

 

If the user who created the convert job has their playback preference set to Only Forced Subtitles (and I bet anything that in that particular instance wouldn't trigger subtitle display):

The process creates a blank vtt file.

 

I've worked around this by creating a dedicated user with Always Play Subtitles, then logging in as that user just to create convert jobs.



#2 Luke OFFLINE  

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Posted 10 September 2019 - 12:23 AM

Hi, is this repeatable?



#3 Anon28109 OFFLINE  

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Posted 17 September 2019 - 02:59 PM

Hi, is this repeatable?

 

Yes. It's been a problem for a while for me at least.

 

When I did a clean install a couple months ago I couldn't remember why I had set up a dedicated account for sync/convert so I deleted it and recreated the jobs under my main user. Then I noticed no subtitles and it clicked, that was why.



#4 Luke OFFLINE  

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Posted 17 September 2019 - 11:29 PM

Do you have a log example of this? I actually could not reproduce this. Thanks.


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#5 Anon28109 OFFLINE  

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Posted 22 September 2019 - 09:58 AM

Huh, I tested with a few files and also could not reproduce it. No version upgrades since my initial post so either I was wrong or the bug is less straightforward than I presented.

 

If no one else complains I'll chalk it up to a "me" problem, and thanks for looking into it, sorry to have wasted your time.



#6 Luke OFFLINE  

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Posted 22 September 2019 - 11:49 AM

Thanks for the feedback.





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