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unable play "shuffle playback" or "play all" after finishing Series


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I have a small 7 min long TV show that my daughter watches.

we have finished the series and we've come to watch them again on shuffle

and we get thte following error on Roku and Amazon Fire box


"unable to determine items to play"


I've tried marking the "show" as watched andt then unwatched again


the only fix so far is to delete the user and recreate them.

not sure what logs to attach .


any hints on how to fix this would be awesome



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