error downloading tv lineups

[tvaldeze 0]

Hello all,

I have been having issues setting up my tv lineup on my mac mini, getting my tuner set up works flawlessly but when I try to add the guide data it errors out and says "There was an error downloading tv lineups. Please ensure your information is correct and try again." I have Emby Premiere and the key has been pasted in, and when I look at the logs it doesn't reference anywhere that is the issue like other reports. I am on a fresh install of emby and made sure to remove all traces of it, to include what is in the /Users/%Username%/.config folder. I've done this multiple times now, and was combing through the logs and noticed this tid bit right at the time of requesting the tv guide lineups:

 

2019-05-30 23:06:32.291 Error HttpServer: Error processing request
*** Error Report ***
Version: 4.1.1.0
Command line: /Applications/EmbyServer.app/Contents/MacOS/EmbyServer.dll -noautorunwebapp
Operating system: Unix 18.5.0.0
64-Bit OS: True
64-Bit Process: True
User Interactive: True
Runtime: file:///Applications/EmbyServer.app/Contents/MacOS/System.Private.CoreLib.dll
Processor count: 4
Program data path: /Users/%USERNAME%/.config/emby-server
Application directory: /Applications/EmbyServer.app/Contents/MacOS
MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: ServiceUnavailable
at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
at Emby.LiveTV.Listings.Gracenote.Gracenote.GetLineups(ListingsProviderInfo info, String country, String location, CancellationToken cancellationToken)
at MediaBrowser.Api.LiveTv.LiveTvService.Get(GetLineups request)
at Emby.Server.Implementations.Services.ServiceExecGeneral.GetTaskResult(Task task)
at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, ILogger logger, String operationName, CancellationToken cancellationToken)
at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)
Source: Emby.Server.Implementations
TargetSite: Void MoveNext()

 

 

I honestly have no idea what else to try at this point because this used to work without a hitch on previous versions, and I know internet is not an issue because I have used different internet connections to try and troubleshoot this. Any Ideas as to what I could try next?

**PS I can't upload logs as I am on a restricted network that would flag the attachment and make it fail to upload.**

 

Full Log:

https://pastebin.com/D2TAVzxa

 

Update: I was able to get everything working on version 4.1.0.26 without a hitch, so this seems to be a bug with 4.1.1.0

 

 

Update 2: I was able to successfully update the server from 4.1.0.26 to 4.1.1.0 and maintain my guide setup and refresh the guide data successfully. Here is a link to the log after a successful update and refresh for comparison: https://pastebin.com/quGFcbnL

 

Hopefully this will help future users, and hopefully be able to find a resolution because I am afraid that when I add my other HDHomerun device on Tuesday that this issue will come back up because it is another zip code.

Edited May 31, 2019 by tvaldeze

[Luke 39648]

Hi, in this particular log our live tv provider is returning a 503 service unavailable error. I haven't seen them do this before so for me this would be the first time, but it generally means they have a reason to take the data offline temporarily. In my own testing on MacOS with 4.1.1+ I am not currently seeing this. Nonetheless I'm glad it's not an issue for you anymore. Thanks for following up on that.