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Playback stuck at "Retrieving"

stuck playback no streams retreiving roku tv shield networked library

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#1 Nisten OFFLINE  

Nisten

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Posted 25 April 2019 - 04:38 PM

Yesterday (4/24) I was attempting to playback a certain movie on a Roku TV but it wouldn't play without getting stuck at the "Retrieving" screen (with no loading progress).

 

The very first time the issue happened; it said No streams available and then subsequent stream attempts only yielded a minute or two of playback before the "Retrieving" issue reoccurred.

 

-Bitrate was initially set to 10mbps

-Eventually set the bitrate to 1 mbps and 3mbps

-Set a higher CRF

-Stopped an in-progress recording on my WIN emby server that's on the same network

-The library is all through the network though

 

Tried multiple things to fix the issue but never had any luck.

Attached Files


Edited by Nisten, 25 April 2019 - 06:00 PM.


#2 Luke OFFLINE  

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Posted 27 April 2019 - 04:03 PM

Hi, there's a lot of log files here. Which ones are from the problem example that we should be looking at?

 

As a test, did you try turning off hardware transcoding?



#3 Nisten OFFLINE  

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Posted 27 April 2019 - 11:22 PM

All of them are from the problem example. Multiple playback attempts that failed, multiple transcode logs that correlate to the multiple playback attempts of them same file after tweaking settings for troubleshooting.

No I haven't tried turning off HW transcoding,
I'll try this if it happens on the next playback attempt.

#4 Luke OFFLINE  

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Posted 28 April 2019 - 01:45 AM

Yes please try that and let me know how that compares. thanks.







Also tagged with one or more of these keywords: stuck playback, no streams, retreiving, roku tv, shield, networked library

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