Nisten 15 Posted April 25, 2019 Share Posted April 25, 2019 (edited) Yesterday (4/24) I was attempting to playback a certain movie on a Roku TV but it wouldn't play without getting stuck at the "Retrieving" screen (with no loading progress). The very first time the issue happened; it said No streams available and then subsequent stream attempts only yielded a minute or two of playback before the "Retrieving" issue reoccurred. -Bitrate was initially set to 10mbps -Eventually set the bitrate to 1 mbps and 3mbps -Set a higher CRF -Stopped an in-progress recording on my WIN emby server that's on the same network -The library is all through the network though Tried multiple things to fix the issue but never had any luck. 635 slog.txt 635 transcode.txt 636 hw detection.txt 637 transcode 1.txt 637 transcode 2.txt 637 transcode 3.txt 638 transcode.txt 639 transcode.txt 646 transcode.txt 647 transcode.txt 653 hw detection.txt 653 slog.txt 653 transcode.txt Edited April 25, 2019 by Nisten Link to comment Share on other sites More sharing options...
Luke 37022 Posted April 27, 2019 Share Posted April 27, 2019 Hi, there's a lot of log files here. Which ones are from the problem example that we should be looking at? As a test, did you try turning off hardware transcoding? Link to comment Share on other sites More sharing options...
Nisten 15 Posted April 28, 2019 Author Share Posted April 28, 2019 All of them are from the problem example. Multiple playback attempts that failed, multiple transcode logs that correlate to the multiple playback attempts of them same file after tweaking settings for troubleshooting. No I haven't tried turning off HW transcoding, I'll try this if it happens on the next playback attempt. Link to comment Share on other sites More sharing options...
Luke 37022 Posted April 28, 2019 Share Posted April 28, 2019 Yes please try that and let me know how that compares. thanks. Link to comment Share on other sites More sharing options...
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