Movie stopping or freezing

[BrettM 7]

I am now coming across playback issues when watching movies through Emby theater, when ever we watch a movie it gets around to around 10 - 15 mins and the movie freezes and won't play any further,. I thought it could have been the video codecs so I updated the codecs I have also tried to change players but nothing worked.

 

However if I play the movie directly out of the folder in windows the movie plays without issue. It's only when I play it through Emby I have this problem,

 

Any Advice Please

[Guest asrequested]

I imagine you used the store app? Try the desktop app from the Emby site. But you should post the server log from when playback stops.

[BrettM 7]

Thanks doofus, i'm playing the movie through the desktop app, i downloaded the emby theater app for pc from the emby website for PC running  windows 10, the  emby server is also installed on the same PC.

How do i post the server logs?

Edited March 24, 2019 by BrettM

[Guest asrequested]

https://emby.media/community/index.php?/topic/792-how-to-report-a-problem/

[BrettM 7]

Thank you for the help,

 

I have now attached the logs for the playback problem we are having..

[Guest asrequested]

Click attach 

[BrettM 7]

Sorry, Doofus done, I haven't uploaded server logs before

 

Regards

 

Brett

Video playback stops.txt

[Luke 38825]

Are you sure this is the right log? it does not contain any playback activity. Thanks !

[BrettM 7]

I'll check again Thanks luke the date is correct but I'll have another look.

[BrettM 7]

Ok sorry for the delay I started to watch a movie again to try and replicate the problem after 37 minuets the movie froze again

 

I have attached the last log shown on the list

Video playback stops.txt

[Guest asrequested]

As you're using the desktop app, can you enable mpv logging, and post that log, too?

 

https://emby.media/community/index.php?/topic/50975-how-to-enable-mpv-logging-for-theater/