Jump to content
Jay99

Emby Android TV client fails to remember password

Recommended Posts

Jay99

I'm going to attach pictures but Enmby android TV clients fails to remember password and it seriouly annoy and certainly takes away from the user experience. Who the hell wants to keep having to login on a remote with no qwerty all the time. So unless the account is deleted or disable the client needs to remember the login forever and until the end of time, right now it only remembers for about a day I don't know what the trigers are that pushes it to stop remember but this issue is 100 percent reproducible as a friend of mine with same equipment is having same issue as well. other than what i provide don't ask for any further information as I have other things to do and don't have time to do any follow ups. Just test and fix on your own.

 

jZ5oeEO.jpg

Edited by Jay99

Share this post


Link to post
Share on other sites
Luke

Hi there, thanks for the report. We'll take a look at this.

Share this post


Link to post
Share on other sites
ebr

Hi.  This functionality is working for us and, it appears most people, so can we please take a look at the specifics of the issue you are having?

 

Thanks.

Share this post


Link to post
Share on other sites
jayw654

Well 2 different nvidia shield tv's in 2 different locations having the same issue do not lie. I also told you it does not drop out immediately it literally takes a day or 2. I don't know what the trigger is that is dropping it out but that's for you folks to figure out. BTW Jay99 and Jayw654 are the same person. Plus, granted I should have worded it better but was good enough, I said the following to begin with "right now it only remembers for about a day I don't know what the triggers are that pushes it to stop remembering". This means a quick 10 minute test will not discover the issue. Also as far as others not reporting it doesn't mean the problem doesn't exist as this issue has been going on for ever since I had the nvidia shield TV some people just don't want to go through the hassle of reporting. YES, IT DEFINITELY A HASSLE! I have had this issue for over 8 months and never reported due to it being a hassle and hoping someone else would report it for me.

Share this post


Link to post
Share on other sites
ebr

Hi. I understand this is happening for you but I can tell you I have three Shields in the house all set to login as particular users for the past few years and this has never happened to me.  Also, we don't have other reports of it happening so there is something different that is happening to you.

 

We just need to figure out what that is.

 

I assume the passwords for the accounts in question are not changing.  Does anything happen about the same time this problem happens to you?  Anything at all - even if you don't think it could be related.

 

Thanks.

Share this post


Link to post
Share on other sites
jon_

My Shield has started doing this as well, with client version AndroidTv 1.6.82g

 

If you authenticate, then quit the app and restart it you get a toast with 'invalid username or password' and booted back to the authentication screen. ( <user> and <token> redacted by me):

2019-02-04 22:19:30.134 Info HttpServer: HTTP Response 200 to 10.10.1.16. Time: 1ms. http://10.10.0.253:8096/emby/system/info/public?format=json
2019-02-04 22:19:30.149 Info HttpServer: HTTP GET http://10.10.0.253:8096/emby/system/info?format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.0.0; SHIELD Android TV Build/OPR6.1706
2019-02-04 22:19:30.150 Error HttpServer: Access token is invalid or expired.
2019-02-04 22:19:30.150 Info HttpServer: HTTP Response 401 to 10.10.1.16. Time: 1ms. http://10.10.0.253:8096/emby/system/info?format=json
2019-02-04 22:19:30.183 Info HttpServer: HTTP GET http://10.10.0.253:8096/emby/Users/<token>?format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.0.0; SHIELD
2019-02-04 22:19:30.183 Error HttpServer: Access token is required.
2019-02-04 22:19:30.184 Info HttpServer: HTTP Response 401 to 10.10.1.16. Time: 1ms. http://10.10.0.253:8096/emby/Users/<token>?format=json
2019-02-04 22:19:30.246 Info HttpServer: HTTP POST http://10.10.0.253:8096/emby/Users/AuthenticateByName?format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.0.0; SHIELD Android TV B
2019-02-04 22:19:30.246 Info HttpClient: POST https://connect.emby.media/service/user/authenticate
2019-02-04 22:19:30.714 Info UserManager: Authentication request for <user> has been denied.
2019-02-04 22:19:30.714 Warn HttpServer: AUTH-ERROR: 10.10.1.16 - Invalid user or password entered.
2019-02-04 22:19:30.714 Error HttpServer: Invalid user or password entered.
2019-02-04 22:19:30.715 Info HttpServer: HTTP Response 401 to 10.10.1.16. Time: 469ms. http://10.10.0.253:8096/emby/Users/AuthenticateByName?format=json
2
Edited by jon_

Share this post


Link to post
Share on other sites
ebr

 

My Shield has started doing this as well, with client version AndroidTv 1.6.82g

 

If you authenticate, then quit the app and restart it you get a toast with 'invalid username or password' and booted back to the authentication screen. ( and redacted by me):

2019-02-04 22:19:30.134 Info HttpServer: HTTP Response 200 to 10.10.1.16. Time: 1ms. http://10.10.0.253:8096/emby/system/info/public?format=json
2019-02-04 22:19:30.149 Info HttpServer: HTTP GET http://10.10.0.253:8096/emby/system/info?format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.0.0; SHIELD Android TV Build/OPR6.1706
2019-02-04 22:19:30.150 Error HttpServer: Access token is invalid or expired.
2019-02-04 22:19:30.150 Info HttpServer: HTTP Response 401 to 10.10.1.16. Time: 1ms. http://10.10.0.253:8096/emby/system/info?format=json
2019-02-04 22:19:30.183 Info HttpServer: HTTP GET http://10.10.0.253:8096/emby/Users/<token>?format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.0.0; SHIELD
2019-02-04 22:19:30.183 Error HttpServer: Access token is required.
2019-02-04 22:19:30.184 Info HttpServer: HTTP Response 401 to 10.10.1.16. Time: 1ms. http://10.10.0.253:8096/emby/Users/<token>?format=json
2019-02-04 22:19:30.246 Info HttpServer: HTTP POST http://10.10.0.253:8096/emby/Users/AuthenticateByName?format=json. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.0.0; SHIELD Android TV B
2019-02-04 22:19:30.246 Info HttpClient: POST https://connect.emby.media/service/user/authenticate
2019-02-04 22:19:30.714 Info UserManager: Authentication request for <user> has been denied.
2019-02-04 22:19:30.714 Warn HttpServer: AUTH-ERROR: 10.10.1.16 - Invalid user or password entered.
2019-02-04 22:19:30.714 Error HttpServer: Invalid user or password entered.
2019-02-04 22:19:30.715 Info HttpServer: HTTP Response 401 to 10.10.1.16. Time: 469ms. http://10.10.0.253:8096/emby/Users/AuthenticateByName?format=json
2

 

Hi.  I think your issue may be different.

 

Does your user not have a password or, perhaps, you are using the EasyPin feature without password in network?

Share this post


Link to post
Share on other sites
jon_

Hi.  I think your issue may be different.

 

Does your user not have a password or, perhaps, you are using the EasyPin feature without password in network?

 

For that user, I have an external password + internal network pin set. 

 

On android (non-TV) the same account connects and stays authenticated across reboots / app quits etc... 

Share this post


Link to post
Share on other sites
jayw654

Hi. I understand this is happening for you but I can tell you I have three Shields in the house all set to login as particular users for the past few years and this has never happened to me.  Also, we don't have other reports of it happening so there is something different that is happening to you.

 

We just need to figure out what that is.

 

I assume the passwords for the accounts in question are not changing.  Does anything happen about the same time this problem happens to you?  Anything at all - even if you don't think it could be related.

 

Thanks.

No, these passwords are not changing, mor are they being disabled or accounts being deleted. However, one thing I did leave out is that DLNA is disabled. The reason I wanted to what issues that others are experiencing externally and DLNA can reacted differently than a person accessing the server remotely. Which would explain why you may not be experiencing the issue.

Share this post


Link to post
Share on other sites
mastrmind11

When this has happened to me in the past (on both 1 shield and 1 roku), uninstall/reinstall of the client app has fixed it.

  • Like 1

Share this post


Link to post
Share on other sites
ebr

No, these passwords are not changing, mor are they being disabled or accounts being deleted. However, one thing I did leave out is that DLNA is disabled. The reason I wanted to what issues that others are experiencing externally and DLNA can reacted differently than a person accessing the server remotely. Which would explain why you may not be experiencing the issue.

 

DLNA should not have any effect here.

 

Do you ever switch users in the app?

Share this post


Link to post
Share on other sites
ebr

Okay, well, the next time this happens, please send a log from the app and perhaps we can see what is going on.

 

Thanks.

Share this post


Link to post
Share on other sites
jon_

When this has happened to me in the past (on both 1 shield and 1 roku), uninstall/reinstall of the client app has fixed it.

 

Thanks - I did a 'clear data' on the Emby app, logged back in and now it's remembering the login again... 

  • Like 1

Share this post


Link to post
Share on other sites
jayw654

I completely blew out my nvidia shield tv guess we'll see what happens in a few days. Yes, I use the factory reset - erase everything option

Share this post


Link to post
Share on other sites
ebr

I had a thought on this... Does your Shield run low on space?

 

I'm wondering if, after some use, the device is running out of space and cannot properly save the credential information.

Share this post


Link to post
Share on other sites
jon_

I had a thought on this... Does your Shield run low on space?

 

I'm wondering if, after some use, the device is running out of space and cannot properly save the credential information.

 

I've got 7Gigs free... 

Share this post


Link to post
Share on other sites
ebr

Okay, just something that came to mind.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...