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Blank screen on startup (Samsung Galaxy Note 3)

support android

Best Answer Luke , 29 December 2018 - 11:25 PM

Hi there, can you please try this version and see if it resolves it:

https://www.dropbox....elease.apk?dl=0

 

Thanks !

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#1 nightjaeger OFFLINE  

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Posted 29 December 2018 - 11:07 PM

Hi, all!

 

I've been using Emby for about a year and love it.

 

It works fine on my Windows 10 PC (which is the server). It worked fine on my mobile phone (a non-branded phone) and on my housemate's phone (a Samsung Galaxy Note 3) all year. But recently, when starting the app on the Note 3, all we get is a blank screen. No loading animation, nothing.

 

We've tried re-installing it. We've tried closing all other apps. We've tried closing it using different means (home button, back button, closing from recent apps). We've cleared the cache and data. None of this has made a difference.

 

What can we do?



#2 Luke OFFLINE  

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Posted 29 December 2018 - 11:25 PM   Best Answer

Hi there, can you please try this version and see if it resolves it:

https://www.dropbox....elease.apk?dl=0

 

Thanks !


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#3 nightjaeger OFFLINE  

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Posted 29 December 2018 - 11:38 PM

Hi, Luke!

 

It is now working. :)

 

When I installed that version, a security app on the phone detected it as suspicious and I had to tell it to ignore it (but that could have been because it was being installed from an APK rather than the Play store, right?). So I'm not entirely sure whether it was the different version OR telling the security not to worry - but either way, it works fine now.

 

Thanks for the very fast and very helpful resolution!



#4 Luke OFFLINE  

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Posted 30 December 2018 - 12:13 AM

Thanks for the feedback. We'll have this update on the play store soon.







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