Jump to content
silvaimages

ANSWERED Plugin Failure and unable to download images from ThemovieDB

Recommended Posts

silvaimages

Hello there

 

I'm pretty new to Emby and have the following issue.  I have emby server version 3.5.3 on a synology DS 211 NAS running DSM 6.2.1.  I'm having three issues which I suspect could all be related.    These are:

 

1 - I'm no longer able to download images (for backdrops, thumbnails etc) from the Themoviedb but I can from FanArt.com

2 - I keeping getting  a "Check for plugin Updates failed" - I've attached the error information for this

3 - Every time I try and save my Emby Connect user name to my profile I get the following error message "There was an error performing the requested operation. Your server is unable to contact our Emby Connect Server at https://connect.emby.media. Please ensure your server has an active Internet connection and that the communications are being allowed by any firewall or security software you have installed."

 

I've checked my ports on my router and I have the following ports open as far as I can tell

8096 and 8920 TCP

1900-1901 and 7359 UDP

 

Any help/advice would be appreciated.

 

thanks 

Paul

Got It

 

embyLogFile.txt

Share this post


Link to post
Share on other sites
Luke

Hi there, can you please attach the complete emby server log? this is only a snippet. 

 

@@solabc16, is there an update for his model? thanks.

Share this post


Link to post
Share on other sites
solabc16

Hello @

 

All I can see from the attached is "The operation has timed out.", which would typically mean your system does not have a working outbound Internet connection.

 

Please can you attach a full log, or alternatively run the Send Logs utility :- https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

Best

- James

Edited by solabc16

Share this post


Link to post
Share on other sites
silvaimages

Hello
 
Appreciate the quick response.  Attached is the Emby Server Log. I hope this helps.

 

regards

Paul

EmbyServerLog.txt

Share this post


Link to post
Share on other sites
Luke

Are you behind a VPN?

Share this post


Link to post
Share on other sites
silvaimages

No.  I'm not using a VPN at the moment.

Share this post


Link to post
Share on other sites
solabc16

Hello @@silvaimages

 

Thanks for the full log, it certainly seems that the system doesn't have an Internet connection - is your default gateway and DNS set correctly?

 

Best

- James

Share this post


Link to post
Share on other sites
silvaimages

Hi James

 

I think it is, but I'm not that knowledgeable regarding networks.  Its through the synology and currently the DNS server set to 192.168.1.1 as is the default gateway however the static IP. address of the Synology NAS drive is set to 192.168.1.8.  I have no idea if this is correct or not?  The synology control panel  (Control Panel->Info Center-->Service-->Test Connection) reports that the emby server connection status is "Internet Accessible".

 

regards

Paul

Share this post


Link to post
Share on other sites
silvaimages

Hello

 

Some further information which might help someone understand my issue.

 

Firstly, regarding downloading images for backdrops etc, the first URL times out and no image is loaded.  The second does not and an image is loaded.  The only difference is that the first one is from the movie DB and the second is from fanart.  If I type the moviedb url directly into my browser i.e. https://image.tmdb.org/t/p/original/rqugQcodUb7AI5AUkwObc2gD75X.jpg the image loads without issue.  So to me the indicates the problem is with the Emby server?

 

 
In addition, on my synology I'm currently running Emby 3.5.3.0-16 however I've noticed in these forums there is a 3.5.3.0-18 however this version doesn't seem to be available to me.  Could this me the problem i.e. that I need to get release-18 and if so how do I get it?
 
regards
Paul

Share this post


Link to post
Share on other sites
silvaimages

Just bumping up my post as it seems to have gone quiet.

 

Any ideas would be appreciated.

 

thanks

Paul

Share this post


Link to post
Share on other sites
3djc

It really depends on yoru local network configuration, but if you did set ip 192.168.1.8 to be static on the syno itself, it likely isn't right, because thats more than likely right in your dhcp pool, so any other device on your network might get it too and wreck havoc

 

3djc

Share this post


Link to post
Share on other sites
silvaimages

It really depends on yoru local network configuration, but if you did set ip 192.168.1.8 to be static on the syno itself, it likely isn't right, because thats more than likely right in your dhcp pool, so any other device on your network might get it too and wreck havoc

 

3djc

Share this post


Link to post
Share on other sites
silvaimages

Thanks for the response 3djc but I don’t think it’s the dhcp as I set it up only allocate dynamic ip starting at 100 or above so there shoulfn’t Be any conflict.

 

Regards

Paul

Share this post


Link to post
Share on other sites
Luke

@@solabc16 do you have any thoughts? thanks.

Share this post


Link to post
Share on other sites
silvaimages

Hi James

 

Yes I've run the send logs utility as described the file name is 'sendlogs_DiskStation_synology_88f6282_211_20181205T202817UTC.tgz'

 

thanks

 

Paul

Share this post


Link to post
Share on other sites
solabc16

Hello @@silvaimages

 

Thanks for the logs, I've taken a look through them and compared them against working '88f628x' based machines.

 

There's nothing 'obvious' jumping out, and this isn't related to previous issues that have been resolved in the latest package updates. (which you have installed)

 

The connections appear to be genuinely timing out, and given the timing this would more likely be due to connectivity than name resolution.

 

If possible, can you run the Diagnostics with Emby Server running and then run the Send Logs utility again, details here for the diagnostics : https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Run-Diagnostics

 

Best

- James

Share this post


Link to post
Share on other sites
silvaimages

Hello @@solabc16

 

I've run the diagnostics and uploaded the logs as instructed.  The log reference is 

sendlogs_DiskStation_synology_88f6282_211_20181208T214607UTC.tgz

 

Thanks for looking into this for me.

 

regards

Paul

Share this post


Link to post
Share on other sites
solabc16

Hello @@silvaimages

 

Are you actively using IPv6 on your local network and/or Internet connection?

 

Can you try disabling IPv6 and see if this make a difference, the setting is here:-

DSM -> Control Panel -> Network -> Network Interface -> <your connection> -> IPv6 -> IPv6 setup -> Off

Restart Emby Server once you've made the change, let us know how you get on.

 

Best

- James

  • Like 1

Share this post


Link to post
Share on other sites
silvaimages

Hi @@solabc16

 

I disabled IPv6 on my synology and everything now working as it should be.  Thank you very much for your support.

 

regards

Paul

Edited by silvaimages

Share this post


Link to post
Share on other sites
solabc16

That's great news @@silvaimages, thanks for the update and bearing with us.

 

Best

- James

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...