Jump to content


Photo

Plugin Failure and unable to download images from ThemovieDB

Synology Plugin Emby Connect

Best Answer solabc16 , 11 December 2018 - 09:05 AM

Hello @silvaimages

 

Are you actively using IPv6 on your local network and/or Internet connection?

 

Can you try disabling IPv6 and see if this make a difference, the setting is here:-

DSM -> Control Panel -> Network -> Network Interface -> <your connection> -> IPv6 -> IPv6 setup -> Off

Restart Emby Server once you've made the change, let us know how you get on.

 

Best

- James

Go to the full post


  • Please log in to reply
20 replies to this topic

#1 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 24 November 2018 - 02:17 PM

Hello there

 

I'm pretty new to Emby and have the following issue.  I have emby server version 3.5.3 on a synology DS 211 NAS running DSM 6.2.1.  I'm having three issues which I suspect could all be related.    These are:

 

1 - I'm no longer able to download images (for backdrops, thumbnails etc) from the Themoviedb but I can from FanArt.com

2 - I keeping getting  a "Check for plugin Updates failed" - I've attached the error information for this

3 - Every time I try and save my Emby Connect user name to my profile I get the following error message "There was an error performing the requested operation. Your server is unable to contact our Emby Connect Server at https://connect.emby.media. Please ensure your server has an active Internet connection and that the communications are being allowed by any firewall or security software you have installed."

 

I've checked my ports on my router and I have the following ports open as far as I can tell

8096 and 8920 TCP

1900-1901 and 7359 UDP

 

Any help/advice would be appreciated.

 

thanks 

Paul

Got It

 

Attached Files



#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 136126 posts
  • Local time: 09:27 PM

Posted 24 November 2018 - 02:55 PM

Hi there, can you please attach the complete emby server log? this is only a snippet. 

 

@solabc16, is there an update for his model? thanks.



#3 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1967 posts
  • Local time: 02:27 AM

Posted 24 November 2018 - 02:56 PM

Hello @

 

All I can see from the attached is "The operation has timed out.", which would typically mean your system does not have a working outbound Internet connection.

 

Please can you attach a full log, or alternatively run the Send Logs utility :- https://github.com/M...us-Support-Logs

 

Best

- James


Edited by solabc16, 24 November 2018 - 02:56 PM.


#4 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 24 November 2018 - 03:20 PM

Hello
 
Appreciate the quick response.  Attached is the Emby Server Log. I hope this helps.

 

regards

Paul

Attached Files



#5 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 136126 posts
  • Local time: 09:27 PM

Posted 24 November 2018 - 03:31 PM

Are you behind a VPN?



#6 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 24 November 2018 - 03:37 PM

No.  I'm not using a VPN at the moment.



#7 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1967 posts
  • Local time: 02:27 AM

Posted 24 November 2018 - 03:41 PM

Hello @silvaimages

 

Thanks for the full log, it certainly seems that the system doesn't have an Internet connection - is your default gateway and DNS set correctly?

 

Best

- James



#8 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 24 November 2018 - 04:06 PM

Hi James

 

I think it is, but I'm not that knowledgeable regarding networks.  Its through the synology and currently the DNS server set to 192.168.1.1 as is the default gateway however the static IP. address of the Synology NAS drive is set to 192.168.1.8.  I have no idea if this is correct or not?  The synology control panel  (Control Panel->Info Center-->Service-->Test Connection) reports that the emby server connection status is "Internet Accessible".

 

regards

Paul



#9 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 25 November 2018 - 04:18 AM

Hello

 

Some further information which might help someone understand my issue.

 

Firstly, regarding downloading images for backdrops etc, the first URL times out and no image is loaded.  The second does not and an image is loaded.  The only difference is that the first one is from the movie DB and the second is from fanart.  If I type the moviedb url directly into my browser i.e. https://image.tmdb.o...kwObc2gD75X.jpg the image loads without issue.  So to me the indicates the problem is with the Emby server?

 

 
In addition, on my synology I'm currently running Emby 3.5.3.0-16 however I've noticed in these forums there is a 3.5.3.0-18 however this version doesn't seem to be available to me.  Could this me the problem i.e. that I need to get release-18 and if so how do I get it?
 
regards
Paul


#10 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 03 December 2018 - 06:59 PM

Just bumping up my post as it seems to have gone quiet.

 

Any ideas would be appreciated.

 

thanks

Paul



#11 3djc OFFLINE  

3djc

    Advanced Member

  • Members
  • 37 posts
  • Local time: 03:27 AM

Posted 04 December 2018 - 02:17 AM

It really depends on yoru local network configuration, but if you did set ip 192.168.1.8 to be static on the syno itself, it likely isn't right, because thats more than likely right in your dhcp pool, so any other device on your network might get it too and wreck havoc

 

3djc



#12 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 04 December 2018 - 04:12 AM

It really depends on yoru local network configuration, but if you did set ip 192.168.1.8 to be static on the syno itself, it likely isn't right, because thats more than likely right in your dhcp pool, so any other device on your network might get it too and wreck havoc

3djc



#13 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 04 December 2018 - 04:15 AM

Thanks for the response 3djc but I don’t think it’s the dhcp as I set it up only allocate dynamic ip starting at 100 or above so there shoulfn’t Be any conflict.

Regards
Paul

#14 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 136126 posts
  • Local time: 09:27 PM

Posted 04 December 2018 - 01:05 PM

@solabc16 do you have any thoughts? thanks.



#15 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1967 posts
  • Local time: 02:27 AM

Posted 05 December 2018 - 05:01 AM

Hello @silvaimages

 

Are you able to run the Send Logs utility :- https://github.com/M...us-Support-Logs

 

There are a fair few users running on '88f628x' based machines, so I'm sure we can get to the bottom of this.

 

Best

- James



#16 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 05 December 2018 - 04:41 PM

Hi James

 

Yes I've run the send logs utility as described the file name is 'sendlogs_DiskStation_synology_88f6282_211_20181205T202817UTC.tgz'

 

thanks

 

Paul



#17 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1967 posts
  • Local time: 02:27 AM

Posted 08 December 2018 - 09:40 AM

Hello @silvaimages

 

Thanks for the logs, I've taken a look through them and compared them against working '88f628x' based machines.

 

There's nothing 'obvious' jumping out, and this isn't related to previous issues that have been resolved in the latest package updates. (which you have installed)

 

The connections appear to be genuinely timing out, and given the timing this would more likely be due to connectivity than name resolution.

 

If possible, can you run the Diagnostics with Emby Server running and then run the Send Logs utility again, details here for the diagnostics : https://github.com/M...Run-Diagnostics

 

Best

- James



#18 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 08 December 2018 - 05:58 PM

Hello @solabc16

 

I've run the diagnostics and uploaded the logs as instructed.  The log reference is 

sendlogs_DiskStation_synology_88f6282_211_20181208T214607UTC.tgz

 

Thanks for looking into this for me.

 

regards

Paul



#19 solabc16 OFFLINE  

solabc16

    Advanced Member

  • ForumMod
  • 1967 posts
  • Local time: 02:27 AM

Posted 11 December 2018 - 09:05 AM   Best Answer

Hello @silvaimages

 

Are you actively using IPv6 on your local network and/or Internet connection?

 

Can you try disabling IPv6 and see if this make a difference, the setting is here:-

DSM -> Control Panel -> Network -> Network Interface -> <your connection> -> IPv6 -> IPv6 setup -> Off

Restart Emby Server once you've made the change, let us know how you get on.

 

Best

- James


  • silvaimages likes this

#20 silvaimages OFFLINE  

silvaimages

    Member

  • Members
  • 14 posts
  • Local time: 02:27 AM

Posted 15 December 2018 - 06:16 PM

Hi @solabc16

 

I disabled IPv6 on my synology and everything now working as it should be.  Thank you very much for your support.

 

regards

Paul


Edited by silvaimages, 15 December 2018 - 06:17 PM.






Also tagged with one or more of these keywords: Synology, Plugin, Emby Connect

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users