Downloaded Media Crashing

[NickAx1 0]

I'm having an issue where any video file I have downloaded onto my phone crashes the whole app after playing for a couple of seconds. I can direct play the same files from my server with no issues but if it is locally downloaded it will crash. I can pause the video and skip forward to another point so I can see the whole file is downloaded but it will still immediately crash.

 

Iphone XS running IOS 12 and latest version of emby 1.6.2

 

Server running as a docker on unraid version 3.5.3.0

 

Thanks.

Edited October 4, 2018 by NickAx1

[Luke 38825]

Hi, when did you download these videos?

[NickAx1 0]

Yesterday and the day before

[Luke 38825]

Ok, we're looking into it, thanks.

[NickAx1 0]

Thanks, i've found that some files will crash as described while others will play.

 

I've attached the media details for the files with two that will crash and two that will play fine in the hope it helps narrow down the issue.

[Luke 38825]

Thanks.

[jasonsimth 0]

I'm having an issue where any video file I have downloaded onto my phone crashes the whole app after playing for a couple of seconds. I can direct play the same files from my server with no issues but if it is locally downloaded it will crash. I can pause the video and skip forward to another point so I can see the whole file is downloaded but it will still immediately crash.

 

Iphone XS running IOS 12 and latest version of emby 1.6.2

 

Server running as a docker on unraid version 3.5.3.0

 

Thanks.

for me it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

Edited October 19, 2018 by jasonsimth

[Luke 38825]

We are looking into this, thanks.

[adrianwi 250]

[Luke 38825]

Intermittent video crashes are resolved in Emby for iOS 1.6.4. Thanks guys.

[adrianwi 250]

Edited October 20, 2018 by adrianwi

[NickAx1 0]

I can confirm that it all seems to be fixed now. Great job guys thanks a lot!

[Luke 38825]

Thanks for the feedback.