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Installation problem on UE40D6500



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#21 FrostByte OFFLINE  

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Posted 04 March 2019 - 10:20 AM

Does the app log show anything that may be helpful?  You would have to take a pic of the screen as there is no way that I know to get it downloaded.



#22 macnb OFFLINE  

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Posted 04 March 2019 - 02:40 PM

Does the app log show anything that may be helpful?  You would have to take a pic of the screen as there is no way that I know to get it downloaded.

 

yes. I sent a screenshot in one of the previous post here


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#23 Luke OFFLINE  

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Posted 04 March 2019 - 02:50 PM

I don't see any playback in the server log, so it looks like a problem in the app. Perhaps @SamES may have a chance to take a look. Thanks.



#24 FrostByte OFFLINE  

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Posted 04 March 2019 - 02:50 PM

yes. I sent a screenshot in one of the previous post here

 

 

Sorry, missed that :(

 

Ya, according to that log it's never starting playback.  Like you said it wants to transcode the audio and it looks like it thinks transcoding is turned off (either on the server or the app).  Could be though that an api call is out of date and needs updating

 

Could you post the mediainfo for the file you're trying to play?  I still have my old Orsay and could test a similar file.

 


Edited by FrostByte, 04 March 2019 - 03:00 PM.


#25 macnb OFFLINE  

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Posted 04 March 2019 - 03:42 PM

Sorry, missed that :(

 

Ya, according to that log it's never starting playback.  Like you said it wants to transcode the audio and it looks like it thinks transcoding is turned off (either on the server or the app).  Could be though that an api call is out of date and needs updating

 

Could you post the mediainfo for the file you're trying to play?  I still have my old Orsay and could test a similar file.

 

Mediainfo attached. It's not just that movie but all the movies.

I tried a movie that had just DD but the result was the same.

 

If there's a known working test file I can download then I'll try it.

 

If I play the the same file using the TV's builtin DLNA player (Videos in Smart Hub), then that file (and all the other files) play fine.

I also downloaded the Emby App 1.0.7 (from GitHub) onto a USB stick and ran that. It exhibits the same problem.

Attached Files


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#26 FrostByte OFFLINE  

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Posted 04 March 2019 - 04:00 PM

Okay, I have 1.06 on my web server and can load that and test.  Will try 2.2.4 also if there's issues.

 

 

In the app settings is DTS playback turned off?  I would assume that's why it's requesting a transcode.  My TV supports DTS, but I can turn that off to force transcode



#27 SamES OFFLINE  

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Posted 04 March 2019 - 04:32 PM

Yes I already made all of that.

I wrote the ip of my computer (it's the one which running the iis server), and the name of the zip file.

 

It's not clear on the video because of the colors, but the TV seems to download the file correctly (the progress bar fills with blue completely).

 

Any other idea ?

 

 

Just try entering this address (with correct IP) in a web browser on your PC and confirm that it does download the app as expected:

http://192.168.x.x/Widget/Emby_1.0.6_Europe_20160120.zip

Aside from that, I don't really know why it isn't installing correctly using this method.

 

The other thing you can try is doing the 'Config Server IP' again.  I've seen issues in the past where it is populated but you need to re-enter it every time for it to actually load correctly.  Sometimes even a full power cycle of the TV is required -> Enter Server IP. -> Sync User Applications



#28 SamES OFFLINE  

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Posted 04 March 2019 - 04:34 PM

I also downloaded the Emby App 1.0.7 (from GitHub) onto a USB stick and ran that. It exhibits the same problem.

 

 

Do you mean 2.0.7?



#29 SamES OFFLINE  

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Posted 04 March 2019 - 04:36 PM

Okay, I have 1.06 on my web server and can load that and test.  Will try 2.2.4 also if there's issues.

 

 

In the app settings is DTS playback turned off?  I would assume that's why it's requesting a transcode.  My TV supports DTS, but I can turn that off to force transcode

 

Let me know if 1.0.6 works with transcoding.  Maybe it is possible that this is now broken?



#30 SamES OFFLINE  

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Posted 04 March 2019 - 04:41 PM

I had originally followed the instruction here to install the Emby App (v1.0.6) on on my old D-Series Sammy 46D650.

I then followed these side loading steps and Emby (v1.0.7) loads fine from the USB.

 

However, I cannot get either version to play anything.

The same content plays fine from another TV (LG OLED55B8) running Emby App.

 

The Emby App reports "Unable to Play", "None of the MediaSources are playable".

See screenshot:

attachicon.gifIMG_0343.jpg

 

If I click on the Apps log screen, I see the following:

attachicon.gifIMG_0344.jpg

 

Line 690 seems to be indicating why there's no playback and seems to say that Default User is set to Off BUT in the settings, I have definitely set it to TRUE.

 

I know it's an old TV and unsupported app but anyone seen this behaviour and any solutions ?

 

 

As a test, for each user config on the server, can you make sure each of these options is On (and don't forget to press the save button at the bottom of each screen) then try playback again

 

5c7d8d6508ad7_Capture.png



#31 FrostByte OFFLINE  

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Posted 04 March 2019 - 07:09 PM

Okay, I just loaded 1.06 and playing a DTS file I can make it transcode and I get Playback added in the app log and the server is direct streaming the movie after converting

 

In the app under TV SETTINGS

 

"Enable Transcoding on D series"  make sure that is True.  It's off by default because chessdragon thought it experimental

 

While your there make sure you have the Dolby and DTS settings correct for your TV also.

 

Let us know what you find


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#32 macnb OFFLINE  

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Posted 04 March 2019 - 07:38 PM

Do you mean 2.0.7?

 

No. It's 1.0.7 as my TV is a D-Series and there does not seem to any higher versions for my TV.



#33 macnb OFFLINE  

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Posted 04 March 2019 - 07:39 PM

As a test, for each user config on the server, can you make sure each of these options is On (and don't forget to press the save button at the bottom of each screen) then try playback again

 

5c7d8d6508ad7_Capture.png

 

Yes all these settings are enabled. Thx.



#34 macnb OFFLINE  

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Posted 04 March 2019 - 08:15 PM

Okay, I just loaded 1.06 and playing a DTS file I can make it transcode and I get Playback added in the app log and the server is direct streaming the movie after converting

 

In the app under TV SETTINGS

 

"Enable Transcoding on D series"  make sure that is True.  It's off by default because chessdragon thought it experimental

 

While your there make sure you have the Dolby and DTS settings correct for your TV also.

 

Let us know what you find

 

Thx for quick replies.

I enabled what you suggested and the following :

 

Attached File  IMG_20190304_235711.jpg   94.21KB   0 downloads

 

Now, movies with Dolby Digital plays fine.

 

But movies with DTS seems to crash the Emby App. I got a pop-up on the TV with "Render Error Type: 3" (sometimes it says type 1) and seems to hang. It appears to be transcoding on the TV but nothing is playing. Emby Server says that the playback finished. Only way out is to press the Power button on the remote and restart the TV. See App log:

 

Attached File  IMG_20190305_001824.jpg   170.61KB   0 downloads

 

If I set "Enable Transcoding on D Series" to FALSE, movies with Dolby Digital plays fine. The problem is DTS.

 

If the Samsung's Videos DLNA App can play the movies (DTS or DD) without transcoding (I assume), why does the Emby App need to transcode DTS on the TV ?


Edited by macnb, 04 March 2019 - 08:21 PM.


#35 FrostByte OFFLINE  

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Posted 04 March 2019 - 08:40 PM

It shouldn't have to and I'm seeing the same thing where DTS is being converted to ACS even though I said my TV supports DTS.  I don't believe this was an issue back when I used the app before so I'm not sure why it's converting DTS now.  

 

Let me try 2.2.4 which was the latest I was running before switching to the official app to see what that does



#36 FrostByte OFFLINE  

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Posted 04 March 2019 - 09:08 PM

Okay, I just loaded v2.2.4 and it is no longer requesting that DTS be transcoded and movies with DTS are Direct Playing.  

 

Version 1.06 never did that before the app was forked, but development on it ended long before v2.X ended so it's possible something changed server side which is reflected in the newer version or 1.0x got broke at some point after I stopped using it.

 

 

 

So, I think we figured out why the app wasn't transcoding before, but the problem now is why is the app even trying to transcode DTS when it shouldn't


Edited by FrostByte, 04 March 2019 - 09:40 PM.


#37 macnb OFFLINE  

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Posted 05 March 2019 - 05:34 AM

Okay, I just loaded v2.2.4 and it is no longer requesting that DTS be transcoded and movies with DTS are Direct Playing.  

 

Version 1.06 never did that before the app was forked, but development on it ended long before v2.X ended so it's possible something changed server side which is reflected in the newer version or 1.0x got broke at some point after I stopped using it.

 

 

 

So, I think we figured out why the app wasn't transcoding before, but the problem now is why is the app even trying to transcode DTS when it shouldn't

 

 

Thx for your efforts and investigations.

 

Also, in the App log, I noticed this:

Attached File  IMG_20190305_001824-2.jpg   79.78KB   0 downloads

 

It shows the result of "Audio File Analysis results". Starting Line 3055, log says "Codec compatibility : false : dts". Same for "Container mkv" and the "Channel compatibility". It's like it think DTS is incompatible. Maybe someone with source knowledge can tell why it states this ?

 

It's a shame v2.x cannot work with the older Samsung TV's.

 

@Luke , so if the Emby App v1.0.6 never used to transcode DTS, what could have now changed on the Emby Server side to cause the App to now transcode DTS ?

Is there any tweaks/settings on the server to try and test ?


Edited by macnb, 05 March 2019 - 05:50 AM.


#38 SamES OFFLINE  

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Posted 05 March 2019 - 05:53 AM

FYI:

Render Error 1 :  Unsupported container
Render Error 2 :  Unsupported video codec
Render Error 3 :  Unsupported audio codec
Render Error 4 :  Unsupported video resolution
Render Error 6 :  Corrupt Stream


#39 SamES OFFLINE  

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Posted 05 March 2019 - 06:11 AM

So looking at the code, for 1.0.6

 

  • Audio support only only included dca, not dts
  • I'm a bit suspicious that the video bitrate might also be a bit low for this video format (but let's look at one thing at a time)

 

Assuming you're still running from USB, find and replace this file (remove the .txt extension) and reload.  It should be located in app/javascript/Gui/GuiPlayer

 

Attached File  GuiPlayer_TranscodeParams.js.txt   22.96KB   1 downloads


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#40 macnb OFFLINE  

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Posted 05 March 2019 - 07:04 AM

So looking at the code, for 1.0.6

 

  • Audio support only only included dca, not dts
  • I'm a bit suspicious that the video bitrate might also be a bit low for this video format (but let's look at one thing at a time)

 

Assuming you're still running from USB, find and replace this file (remove the .txt extension) and reload.  It should be located in app/javascript/Gui/GuiPlayer

 

attachicon.gifGuiPlayer_TranscodeParams.js.txt

 

That's a really quick fix. That worked.

 

See log to confirm:

Attached File  IMG_20190305_104243.jpg   143.44KB   1 downloads

 

I tried several movies with DTS (5.1) and DD (5.1) and they all worked with DirectPlay.

Really cool.

 

With DTS-MA (7.1 8-channel) movies, render type 1 error and the log shows that "Channel Compatibility : false : 8".

In the settings, I had "Enable Transcoding on D Series" set to true. Setting it to false produces the same error.







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