Audio sync issues with 3.0.10

[AdrianW 1055]

There was an update to the Android app over the weekend - now I'm getting an audio delay in everything I've tried playing since.

 

Examples: AVC with AC3, AVC with HE-AAC.

 

Note: the same files played fine last week. They all direct play, no transcoding is taking place.

Edited August 20, 2018 by AdrianW

[RedNuttyGuy 1]

I've been getting the same issue as well. Using the web player or using an external player like vlc gives synced audio so I feel it's most likely an issue with the player itself

[koldfuzion 1]

I've also been seeing the same issue since the 3.0.10 update on Android. The audio seems to be ahead of the video by a fraction of a second. It doesn't seem to be restricted to any specific format, all of them seem to have the same issue when using the app.

 

Currently running Android Pie on a Pixel XL with the latest 3.0.10 update from the Play store.

[Luke 40077]

Please see how to report a media playback issue. thanks !

[AdrianW 1055]

Please see how to report a media playback issue. thanks !

 

Well, we've explained the problem in words - and in my case a server log would be pointless as I was playing downloaded videos whilst commuting.

 

Is there anything else we need to supply?

 

Note: playing the same videos (from the emby download folder) on the phone using MX Player and audio is in sync.

Edited August 23, 2018 by AdrianW

[cybergrimes 93]

I've had some audio sync issues with Android TV lately, same files have no issue on Emby Web app, server restart would resolve the issue each time.

It only happened twice and it was two random movies, since the restart fixed it I never felt a need to report it.

 

Anyway just sharing since I saw others discussing this on Reddit: https://www.reddit.com/r/emby/comments/99ee0q/audiovideo_out_of_sync_on_android_app/

Edited August 23, 2018 by cybergrimes

[rahul65 1]

I have the same issue. Everything works fine on web app and with external player. But on native player it video lags behind audio. Could you please fix it asap. It is the only thing that is keeping me to switch to emby from plex.

[cybergrimes 93]

I don't watch anything use Emby for Android on my phone but I was able to reproduce this on the very first video I just watched.

I tried earlier on my tablet and could not reproduce the problem. I didn't look but assume tablet/phones run same version; my tablet is an x86 Intel chip though, not sure if that would matter.

 

Here's a server log, I was watching Star Trek First Contact

 

Edit: I can't seem to find an app log for client; followed directions here but I only see folders 'images' and 'sync', nothing hidden either

Server.log

Edited August 23, 2018 by cybergrimes

[Luke 40077]

Can you please try this version:

https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0

Thanks.

[RedNuttyGuy 1]

still getting delayed audio after installing the new .apk unfortunately  

[rahul65 1]

Nope, still same with new apk as well

Edited August 24, 2018 by rahul65

[rahul65 1]

Still same, tested two different files that is working fine on web app..but having same video lagging behind audio on thr apk you just now provided.

Edited August 24, 2018 by rahul65

[Luke 40077]

Can you try this version?

https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0

Thanks.

[rahul65 1]

Its not opening at all. Just black screen.

[Luke 40077]

Download it again. Thanks.

[rahul65 1]

Nope, played two different files, still same. Btw i am using oneplus 3t with android pie if it helps you.

Edited August 24, 2018 by rahul65

[rahul65 1]

Anybody got it to working?

[cybergrimes 93]

No, still seems out of sync for me too

[rahul65 1]

So, i tried emby on Android Oreo, thinking that android pie might be causing the issue, but it was still same.@@Luke any idea.

[RedNuttyGuy 1]

Im using Android Oreo 8.1 on a OnePlus 5, if that helps at all. 

[Luke 40077]

Thanks for the info.

[rahul65 1]

Any luck guys?

[Luke 40077]

It's being looked into, thanks.

[rahul65 1]

Hi Guys,

 

Anyone got it to working on older app?

[Luke 40077]

We are still looking into it, thanks.