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Bugged media player in google chrome

bug chrome player movie

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#1 el_pedriyo OFFLINE  

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Posted 17 August 2018 - 06:57 PM

Hello,

 

I think I am having some time of bug or problem for playing some of my films in my chrome browser, seems that they are working fine in internet explorer. Ataching some photos of the bug.

So first it seems like the player graphic design is not loading 100%, it is loading another extrange theme, even 2 different ones and the film is not being played neither.

 

A1BhSsoHTmGZpzcx0Tdxnw.png

 

5meexz82Qu_lUf7oPIdJAg.png

 

 

Can you please help me?

 

Kind regards



#2 Luke OFFLINE  

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Posted 17 August 2018 - 07:03 PM

Hi, what exactly is the problem? Just the background image?

#3 el_pedriyo OFFLINE  

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Posted 17 August 2018 - 07:37 PM

Hello,

 

No problem is that somehow the movie doesn't play, and I normally have this design when playing a film through the browser.

gMegEgLDSByCI8ShNRfpCA.png

 

 

So I do not know why I can not play movies on google chrome.

 

Any idea?



#4 Luke OFFLINE  

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Posted 17 August 2018 - 09:40 PM

Ok, please attach the information requested in how to report a problem:
https://emby.media/c...port-a-problem/
Thanks!

#5 el_pedriyo OFFLINE  

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Posted 18 August 2018 - 06:38 AM

Hello,

 

I have attached the server logs, it doesn't matter how many times I click the play button, it just simple does not play the film.

 

I also have another problem, seems like when trying to play 4k films in a PC with internet explorer (which was the only one working) it had to transcode the film, of course, ending in a 100% cpu usage of my 8/16 core processor, it seems that I can not direct play the 4k film when I change the settings to 120mbps. Any help on that also?

 

Kind regards,

 

Pedro

Attached Files



#6 el_pedriyo OFFLINE  

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Posted 18 August 2018 - 07:04 AM

It seems that when a film is already started and I resume it where it was, chrome plays it, but if it is from the beginning seems not  to



#7 el_pedriyo OFFLINE  

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Posted 19 August 2018 - 06:11 AM

Hello,

 

Any update on both questions?

 

Kind regards



#8 Luke OFFLINE  

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Posted 19 August 2018 - 02:40 PM

Hi, you'll get a response. Thank you for your patience.



#9 el_pedriyo OFFLINE  

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Posted 02 September 2018 - 07:35 PM

Hello @Luke,

 

Do we have an estimated time for this to be resolved? As I see on the newer versions of emby: https://github.com/M...leases/releases that this was still not fixed.

 

Kind regards



#10 Luke OFFLINE  

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Posted 02 September 2018 - 08:33 PM

So far I have not been able to reproduce the problem but am continuing to test for it. Thanks

#11 el_pedriyo OFFLINE  

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Posted 03 September 2018 - 06:34 PM

Hello Luke,

 

It seems it is only happening with heavy movies, more than 20G movie. With series episodes is working fine.

 

Kind regards



#12 Happy2Play OFFLINE  

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Posted 03 September 2018 - 06:43 PM

Hello Luke,

 

It seems it is only happening with heavy movies, more than 20G movie. With series episodes is working fine.

 

Kind regards

 

What bitrate are the episodes?  Does the same happen to movies if you lower the bitrate to the same?



#13 el_pedriyo OFFLINE  

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Posted 04 September 2018 - 08:21 AM

Hello,

 

This is the caracteristics of the movie:

 

0nLMaV2LT_C709A1LTdUGA.pngรง

 

I can not change the bitrate/quality of the movie until the movie starts to play, and thats the problem, that it is not being played at any particular moment. Sometimes once I try several times it plays correctly, but then I refresh and try again and nothing. You could thing about my connection with the server, but I am with 1gbps connection to the server and other browsers plays it correclty, so something else might be happening.

 

Kind regards



#14 Luke OFFLINE  

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Posted 04 September 2018 - 10:54 AM

You can actually, by going into web app settings and setting the playback quality.

#15 el_pedriyo OFFLINE  

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Posted 05 September 2018 - 11:41 AM

I have tried and it seems that on the first 2 movies that were in the middle of the movie worked, but normally in the middle of movies also in high quality also works. But then I tried on the beginning of 1 film and didn't work. So the issue seems to continue there



#16 Luke OFFLINE  

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Posted 05 September 2018 - 11:48 AM

What does "didn't work" mean?



#17 el_pedriyo OFFLINE  

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Posted 05 September 2018 - 11:50 AM

Seems I found out what was going on, I mean, seems like there is "no problem" with the playback. The movie after 30 seconds starts to play, when it was on 720, until the transcoding was like 10 min done the movie didn't start to play.

On the other hand when I play it on original quality, I saw on the server monitor that the movie was direct streaming, so only audio was being transconded.

Let me do some more testing with another browser



#18 el_pedriyo OFFLINE  

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Posted 05 September 2018 - 11:59 AM

On firefox the movie starts playing but the controls are blocked and can not pause the movie until 3 min after more or less. And on chrome I was having the issue I told you, which was that the movie just does not simply starts after 3 min of transcoding the audio for example.



#19 Luke OFFLINE  

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Posted 05 September 2018 - 01:02 PM

Are you sure about that in firefox? in my testing i can pause videos immediately.



#20 el_pedriyo OFFLINE  

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Posted 05 September 2018 - 06:11 PM

Yes, I am totally sure xD

I think it has something to do with my CPU delaying while transcoding audio or video, don't know why







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