Jump to content

Choppy image on Huawei Mate 10 Lite


neik
 Share

Recommended Posts

Hi guys,

 

I am having a choppy image with a Huawei Mate 10 Lite and 1080p content (no matter what bitrate). It looks like the (HW) decoder can't keep up with the stream.

 

720p and SD content plays fine.

 

I tried to pull the logs on the Smartphone but wasn't able to find the folder described over here: https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/

 

Anything you guys need to trouble shoot this, just let me know.

 

Thanks!

 

€dit: I will add a small video which shows the problem.

 

€dit2: Here it is -> https://1drv.ms/v/s!AoPn9ceb766mgb1lChDjA4oOp9AwpQ

 

Btw.. Stats for Nerds said it was direct playing using libmpv.

Edited by neik
  • Like 2
Link to comment
Share on other sites

This is the media info of one of the files causing this issue:

Video
Title  1080P H264
Codec  H264
AVC    Yes
Profil High
Level  4.1
Auflösung  1920x1080
Seitenverhältnis  16:9
Interlaced  No
Bildrate  23.9760246
Bitrate  13229 kbps
Bit-Tiefe  8 bit
Pixelformat  yuv420p
Ref Frames  1
NAL  4 
Container  mkv

Audio
Title  Ger Dolby Digital 5.1 Default
Sprache  ger
Codec  AC3
Darstellung  5.1
Kanäle  6 ch
Bitrate  384 kbps
Sample-Rate  48000 Hz
Voreinstellung  Yes

Audio
Title  Eng DTS 5.1 Default
Sprache  eng
Codec  DTS
Profil  DTS
Darstellung  5.1
Kanäle  6 ch
Bitrate  1536 kbps
Sample-Rate  48000 Hz
Voreinstellung  Yes

Untertitel (Subs)
Title  Ger Default
Sprache  ger
Codec  SUBRIP
Voreinstellung Yes
Erzwungen No
Extern No

In the meantime I tried to enable remux for the user but as it is direct playing it didn't change anything.

 

€dit: @@Luke, do you think using the latest beta could help solving the issue?

Edited by neik
Link to comment
Share on other sites

Didn't try to transcode. If you are referring to this...

 

 

720p and SD content plays fine.

 

...then what I meant was that DVDRIP's (SD content) and some anime stuff I have in 720p play fine.

 

As far as I can narrow this down it doesn't seem to be bitrate related. This also ended up with a choppy image and has a way lower bitrate:

Video
Title  1080P H264
Codec  H264
AVC  Yes
Profil  High
Level  4.1
Auflösung  1368x1040
Seitenverhältnis  4:3
Interlaced  No
Bildrate  25
Bitrate  3714 kbps
Farbraum  bt709
Bit-Tiefe 8 bit
Pixelformat yuv420p
Ref Frames 1
NAL 4
Container mkv

Audio
Title  Jpn Dolby Digital stereo
Sprache jpn
Codec  AC3
Darstellung stereo
Kanäle  2 ch
Bitrate  192 kbps
Sample-Rate  48000 Hz
Voreinstellung  No

Untertitel (Subs)
Title  Ger Default
Sprache ger
Codec  SUBRIP
Voreinstellung Yes
Erzwungen No
Extern No

Audio
Title  Ger Dolby Digital stereo Default
Sprache  ger
Codec  AC3
Darstellung  stereo
Kanäle  2 ch
Bitrate  192 kbps
Sample-Rate  48000 Hz
Voreinstellung Yes


@@Luke, any idea what is going on here?

Edited by neik
Link to comment
Share on other sites

Unfortunately I'm not sure yet. We could always try disabling hardware acceleration for your device although that could end up causing other problems.

Link to comment
Share on other sites

  • 5 weeks later...

I have what looks like the same issue with my Honor 9 Lite, which is also made by Hauwei

 

All my 1080p movies play in what looks like slow motion, if I set the max video quality to any 720p presets they play fine

 

Let me know if you would like any logs to investigate this further

Link to comment
Share on other sites

This issue does not seems device specific, I just encountered it on a Moto G5S today with version 3.0.15.

 

The android app has had significant issues for almost a year now. If keep trying new versions once in a while only to always fall back to v2.9.76, which is the last version that seems to be working without issues for me. I side-load a self signed the apk so the app does not get updated accidentally while I am on travel.

Link to comment
Share on other sites

  • 3 weeks later...

This issue does not seems device specific, I just encountered it on a Moto G5S today with version 3.0.15.

 

And it doesn't seem to be SoC specific either. Yours has a Snapdragon 430 while the Mate 10 Lite and the Honor 9 Lite of @@davelane85 have a Kirin 659.

 

 

Unfortunately I'm not sure yet. We could always try disabling hardware acceleration for your device although that could end up causing other problems.

 

 

@@Luke, I really do not wanna rush but my uncle who this smartphone belongs keeps asking me when this will work.

In this quote you stated we could try disabling HW accel., would you mind provide an apk for me to test this?

Link to comment
Share on other sites

  • 2 weeks later...

We'll have a new update out soon. As soon as that happens, then I can make you a test build based on that. Thanks.

  • Like 1
Link to comment
Share on other sites

  • 5 weeks later...

I have same problem with Huawei Mediapad 5. Choppy when playing direct, but when i change to lower bitrate (720p 4mbit) it plays okay. I would like to play at higher bitrate and resolution though. Thanks for looking into it. Any updates?

Edited by teddybear75
Link to comment
Share on other sites

  • 1 month later...

Hi

 

Still no new app update?

Im still having issues on my Mediapad M5 :(

 

Im considering buying lifetime premiere account, but this issue is the dealbraker for me.

Hope it gets fixed soon....

Link to comment
Share on other sites

Hi, please try version 3.0.26+ of the app, which is slowly starting to roll out. Please let me know if that makes a difference. Thanks.

Link to comment
Share on other sites

At least for me the issue still persists with everything above 720p/1080p 4Mbps on Huawei MediaPad M5 Lite after updating to 3.0.26.

 

Can you provide a copy of the media info from the web app for one of these files? thanks.

Link to comment
Share on other sites

Of course :

 

One Mediafile:  

 

 

Media Info

Video
Title 1080p H264
Codec H264
AVC Yes
Profile High
Level 41
Resolution 1456x1080
Aspect ratio 4:3
Anamorphic No
Interlaced No
Framerate 25
Bitrate 10,308 kbps
Bit depth8 bit
Pixel format yuv420p
Ref frames1
NAL 4
Container mkv

Audio
Title Ger Dolby Digital stereo Default
Language ger
Codec AC3
Layout stereo
Channels2 ch
Bitrate 384 kbps
Sample rate 48,000 Hz
Default Yes

Audio
TitleEng Dolby Digital stereo
Language eng
Codec AC3
Layout stereo
Channels2 ch
Bitrate 384 kbps
Sample rate 48,000 Hz
Default No

 

 

And another :

 

 

 

Video
Title 1080p H264
Codec H264
AVC Yes
Profile High
Level 41
Resolution 1916x800
Aspect ratio 2.40:1
Anamorphic No
Interlaced No
Framerate 23.976
Bitrate 5,557 kbps
Color primaries bt709
Color space bt709
Color transfer bt709
Bit depth 8 bit
Pixel format yuv420p
Ref frames 1
NAL 4
Container mkv
Size 4335 MB

Audio
Title Ger Dolby Digital stereo Default
Language ger
Codec AC3
Layout stereo
Channels 2 ch
Bitrate 192 kbps
Sample rate 48,000 Hz
Default Yes

Audio
TitleEng Dolby Digital 5.1
Language eng
Codec AC3
Layout 5.1
Channels 6 ch
Bitrate 384 kbps
Sample rate 48,000 Hz
Default No

 

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...