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Stuck and black screen


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When I play some content, and it's always the same, the screen turns black and the app gets stuck with the black screen, only way to recover from this is to restart the TV.
It does work through the Windows browser, but not on the LG App.
Attached info about the file.
My TV is a OLED55B7V.

rsl_not_working_media.txt

Edited by RSL
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  • 3 months later...

The same happens to me. When I play certain videos, only a completely black screen appears. If I look at the server it puts the Log that is playing correctly. My TV is LG.

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The same happens to me. When I play certain videos, only a completely black screen appears. If I look at the server it puts the Log that is playing correctly. My TV is LG.

 

@@kiwinho, can you give an example? Thanks !

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  • 2 months later...
thebeijaflor

Absurd that this is an issue that's been going on for YEARS. I just switched over from Plex and can't play a damned thing. Just black screen. And now I see this is a reoccurring issue. Great.

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Absurd that this is an issue that's been going on for YEARS. I just switched over from Plex and can't play a damned thing. Just black screen. And now I see this is a reoccurring issue. Great.

 

How do you figure Years? Our LG app hasn't even existed for that long :) Let's look at an example. Please see how to report a media playback issue. thanks !

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  • 3 months later...
MateyTate

Did this ever get resolved? On the very latest version and STILL every time I try and run a file, I get a black screen. I’ve never managed to run a single movie file on my LG C7.

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Did this ever get resolved? On the very latest version and STILL every time I try and run a file, I get a black screen. I’ve never managed to run a single movie file on my LG C7.

 

Hi, what version of emby server?

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  • 1 year later...

Come on guys! This issue is there mostly because you fail to provide logs and other information that is required to identify and fix this bug.

Dear @Luke right now I have a set of video files that trigger this black screen issue on LG TV. There are no subtitles is those videos.

Please tell me what do you guys need me to send you?
I'm on Emby server 4.5.2.0 connecting via LAN from my LG 65SM8200PLA. Latest TV app version.

Edited by silversea
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What troubleshooting have you tried?

Please copy the file to a USB drive, connect it directly to the TV, then try playing the file from the USB drive using the TV's built in media player and let us know what happens.

After that...

 

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Just as a test, can you please try setting the following options like this in the users profile on the server,.

Don't forget to press save at the bottom of the page

image.thumb.png.ae1d8b44e62d5553e0127fd559484473.png

Try playing again, and send any new logs created after this

  • Thanks 1
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Ok @SamES, so I disable all of those and tested again. Nothing has changed in terms of "Black Screen" appearance, but this time there is no "ffmpeg-transcode-" log file.

 

2020-12-04 18:46:56.553 Info App: User policy for admin. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False
2020-12-04 18:46:56.553 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Items/2236/PlaybackInfo?UserId=a40a81ff93e24fefa00f14f6bc024191&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000
2020-12-04 18:46:57.240 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Shows/2232/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=a40a81ff93e24fefa00f14f6bc024191&Fields=Chapters%2CProductionYear%2CPremiereDate. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:46:57.247 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 7ms. http://10.20.0.4:8096/emby/Shows/2232/Episodes?IsVirtualUnaired=false&IsMissing=false&UserId=a40a81ff93e24fefa00f14f6bc024191&Fields=Chapters%2CProductionYear%2CPremiereDate
2020-12-04 18:46:57.292 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Users/a40a81ff93e24fefa00f14f6bc024191/Items/2236/Intros. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:46:57.293 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 1ms. http://10.20.0.4:8096/emby/Users/a40a81ff93e24fefa00f14f6bc024191/Items/2236/Intros
2020-12-04 18:46:57.506 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Items/2236/PlaybackInfo?UserId=a40a81ff93e24fefa00f14f6bc024191&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&MaxStreamingBitrate=140000000. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:46:57.507 Info App: User policy for admin. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False
2020-12-04 18:46:57.507 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Items/2236/PlaybackInfo?UserId=a40a81ff93e24fefa00f14f6bc024191&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&MaxStreamingBitrate=140000000
2020-12-04 18:46:58.458 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806. Connection=close, Host=10.20.0.4:8096, Range=bytes=0-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager, icy-metadata=1
2020-12-04 18:46:58.776 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:46:58.778 Info SessionManager: Playback start reported by app Emby Theater 1.0.24 playing Папенькин сынок. Started at 0 ms
2020-12-04 18:46:58.778 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 3ms. http://10.20.0.4:8096/emby/Sessions/Playing
2020-12-04 18:46:59.723 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Items/2236/PlaybackInfo?UserId=a40a81ff93e24fefa00f14f6bc024191&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:46:59.725 Info App: User policy for admin. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False
2020-12-04 18:46:59.725 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Items/2236/PlaybackInfo?UserId=a40a81ff93e24fefa00f14f6bc024191&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000
2020-12-04 18:47:00.003 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:00.005 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:02.106 Info Server: http/1.1 Response 206 to 10.20.0.167. Time: 3648ms. http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806
2020-12-04 18:47:02.108 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806. Connection=close, Host=10.20.0.4:8096, Range=bytes=362854918-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager, icy-metadata=1
2020-12-04 18:47:02.416 Info Server: http/1.1 Response 206 to 10.20.0.167. Time: 308ms. http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806
2020-12-04 18:47:02.574 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806. Connection=close, Host=10.20.0.4:8096, Range=bytes=2340858-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager, icy-metadata=1
2020-12-04 18:47:02.679 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:02.680 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 1ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:05.774 Info Server: http/1.1 Response 206 to 10.20.0.167. Time: 3200ms. http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806
2020-12-04 18:47:05.776 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806. Connection=close, Host=10.20.0.4:8096, Range=bytes=4086560-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager, icy-metadata=1
2020-12-04 18:47:05.864 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:05.865 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 1ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:06.522 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:06.524 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:08.035 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:08.036 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 1ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:08.335 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:08.336 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:13.889 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/ThumbnailSet?Width=400. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:13.895 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 6ms. http://10.20.0.4:8096/emby/Items/2236/ThumbnailSet?Width=400
2020-12-04 18:47:14.234 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=2600000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:14.240 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 6ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=2600000000&quality=50
2020-12-04 18:47:15.026 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=2800000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:15.031 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 5ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=2800000000&quality=50
2020-12-04 18:47:15.328 Info Server: http/1.1 Response 206 to 10.20.0.167. Time: 9552ms. http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806
2020-12-04 18:47:15.331 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806. Connection=close, Host=10.20.0.4:8096, Range=bytes=41582380-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager, icy-metadata=1
2020-12-04 18:47:15.451 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:15.452 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 1ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:17.610 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3000000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:17.615 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 5ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3000000000&quality=50
2020-12-04 18:47:17.685 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3400000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:17.691 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 6ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3400000000&quality=50
2020-12-04 18:47:17.727 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3500000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:17.732 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 5ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3500000000&quality=50
2020-12-04 18:47:18.578 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3300000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:18.584 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 6ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3300000000&quality=50
2020-12-04 18:47:18.893 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3100000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:18.898 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 5ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=3100000000&quality=50
2020-12-04 18:47:19.661 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=2900000000&quality=50. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:19.668 Info Server: http/1.1 Response 200 to 10.20.0.167. Time: 7ms. http://10.20.0.4:8096/emby/Items/2236/Images/Thumbnail?maxWidth=800&tag=5d9915d24a1b4191986791186a0cd05b&PositionTicks=2900000000&quality=50
2020-12-04 18:47:21.210 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:21.212 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:23.099 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:23.101 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:23.250 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:23.251 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 1ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:33.299 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:33.301 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:43.498 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:43.499 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:45.628 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:45.630 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:45.835 Info Server: http/1.1 Response 206 to 10.20.0.167. Time: 30504ms. http://10.20.0.4:8096/emby/videos/2236/stream.avi?DeviceId=TW96aWxsYS81LjAgKFdlYjBTOyBMaW51eC9TbWFydFRWKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvNTMuMC4yNzg1LjM0IFNhZmFyaS81MzcuMzYgV2ViQXBwTWFuYWdlcnwxNjAzMzc2NzIxMDkx&MediaSourceId=1e6a9fb68b9000e2509c913cfdbd4b77&Static=true&PlaySessionId=a69109598b70482eb3443116de65e806
2020-12-04 18:47:48.782 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:48.783 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Progress
2020-12-04 18:47:55.653 Info Server: http/1.1 POST http://10.20.0.4:8096/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.34 Safari/537.36 WebAppManager
2020-12-04 18:47:55.653 Info SessionManager: Playback stopped reported by app Emby Theater 1.0.24 playing Папенькин сынок. Stopped at 300761 ms
2020-12-04 18:47:55.654 Info Server: http/1.1 Response 204 to 10.20.0.167. Time: 2ms. http://10.20.0.4:8096/emby/Sessions/Playing/Stopped
2020-12-04 18:48:59.833 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/Users/a40a81ff93e24fefa00f14f6bc024191?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=27a651ca-aef2-4639-8d8f-c8c1afef798a&X-Emby-Client-Version=4.5.2.0. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
2020-12-04 18:48:59.840 Info Server: http/1.1 Response 200 to 10.20.0.2. Time: 8ms. http://10.20.0.4:8096/emby/Users/a40a81ff93e24fefa00f14f6bc024191?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=27a651ca-aef2-4639-8d8f-c8c1afef798a&X-Emby-Client-Version=4.5.2.0
2020-12-04 18:48:59.862 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/System/Configuration?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=27a651ca-aef2-4639-8d8f-c8c1afef798a&X-Emby-Client-Version=4.5.2.0. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
2020-12-04 18:48:59.863 Info Server: http/1.1 Response 200 to 10.20.0.2. Time: 1ms. http://10.20.0.4:8096/emby/System/Configuration?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=27a651ca-aef2-4639-8d8f-c8c1afef798a&X-Emby-Client-Version=4.5.2.0
2020-12-04 18:48:59.876 Info Server: http/1.1 GET http://10.20.0.4:8096/emby/System/Logs?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=0&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=27a651ca-aef2-4639-8d8f-c8c1afef798a&X-Emby-Client-Version=4.5.2.0. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
2020-12-04 18:48:59.879 Info Server: http/1.1 Response 200 to 10.20.0.2. Time: 3ms. http://10.20.0.4:8096/emby/System/Logs?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=0&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=27a651ca-aef2-4639-8d8f-c8c1afef798a&X-Emby-Client-Version=4.5.2.0
2020-12-04 18:49:05.141 Info Server: http/1.1 GET http://10.20.0.4:8096/web/favicon.ico. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
2020-12-04 18:49:05.145 Info Server: http/1.1 Response 200 to 10.20.0.2. Time: 4ms. http://10.20.0.4:8096/web/favicon.ico

 

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If this failed, then I suspect the file is not supported by the TV without transcoding.

So just to confirm, have you tried this specific file on a USB drive, using the TV's internal media player.  I would expect that it doesn't play there either.

Once we confirm, then we can try and work out why transcoding doesn't work either.

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