Android app not playing subtitles on synced content

[Archerofyail 1]

As the title says, the android app isn't playing subtitles on synced content. Subtitles work on non-synced stuff, and I went to where the file itself is stored and the file has the embedded subtitle track in it, and it works in a different media player. It also shows up as an option in the subtitle selection menu, but they just don't show up when selected.

[Luke 38839]

Hi there, can you try the beta app and see how that compares?

 

https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/

 

Thanks !

[Bazzu85 22]

Hi there, can you try the beta app and see how that compares?

 

https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/

 

Thanks !

 

hi, using current stable the problem exists..

using an external player is all ok..using in app player subs are not loaded..

the problem is risolved in current beta?

[Bazzu85 22]

Upp

 

Using last beta from playstore, mkv file synced to device won't load subtitles..

Using external player does..

[Luke 38839]

Can you try downloading a new file? thanks.

[Bazzu85 22]

I've to download a new version of the beta app?

[Luke 38839]

What version of Emby Server are you running?

[Bazzu85 22]

3.5.3.0 stable..

Android 3.0.16

 

I think is only a emby android player problem because the synced file have the subs in it (mxplayer plays the file with sub without problems).

In emby player during play the sub is selected in option but the text isn't on screen

Edited October 9, 2018 by Bazzu85

[Luke 38839]

Ok thanks. Please try again with the next release of Emby Server. Thanks.

[Bazzu85 22]

Sorry for stressing you, but why is an emby server problem and not a android app problem?

 

The issue is during offline playback of synced content on android device..

 

Thx

[Luke 38839]

Because the two of them work together.

[Bazzu85 22]

Ok, thx for the reply..

[saitoh183 137]

@@Luke

Im on the latest beta server (3.6.0.60) and Emby for android 3.0.21 and i synced a single anime episode. It gives me the choice of my subs but none of them show up when i play. Subs are embedded. I choice original file as sync option

[Luke 38839]

@@softworkz is taking a look at this. Thanks.

[softworkz 4283]

@@saitoh183 - would you be able to provide one of those files for reproducing this?

[songchenwen 0]

Any update on this issue? I'm facing the same problem now.

[songchenwen 0]

Android TV Client won't show external subtitles. Android mobile won't show embedded subtitles for synced content. Now I have to keep both external and embedded subtitles with my videos. @@softworkz  @@Luke

[Luke 38839]

 

 

Android mobile won't show embedded subtitles for synced content. Now I have to keep both external and embedded subtitles with my videos

 

This is resolved for the next app update, which will be soon. Thanks.

 

 

 

Android TV Client won't show external subtitles

 

We're very happy to help. Please open a topic in the android tv section and attach the information requested in how to report a media playback issue. thanks !

[songchenwen 0]

This is resolved for the next app update, which will be soon. Thanks.

 

Thank you. Looking forward to the new update.

 

 

We're very happy to help. Please open a topic in the android tv section and attach the information requested in how to report a media playback issue. thanks !

 

There is already another topic about this. Hope you also fix this soon.

[Luke 38839]

Are you sure that's the same thing? That user never said the subtitles aren't showing.

[songchenwen 0]

Are you sure that's the same thing? That user never said the subtitles aren't showing.

 

It's the same thing. I'm sorry that I didn't recall it right yesterday. After testing again this morning, I remember that I merge subtitles with my mkv just to make my shield tv to direct play. No need to push to resolve this, because we can find an easy workaround.

 

And there is another mistake I made yesterday, which is that the Android mobile synced content bug is not related to external or embedded subtitles. It's just that one of my synced file can show external subtitles while others can't show any subtitle. I thought if I figured out the difference between the one working file and others I would be able to help you resolve the issue. But every difference I tested does not change the thing. Since you already have it resolved, I don't need to find the difference any more.

[softworkz 4283]

No no no...

 

To clarify: This thread is about displaying embedded subtitles of synced media files.

 

This issue has been resolved.

 

 

The other thread is about subtitle display on the Android TV app when playing server content.

That's a different app and a different media source and in no way related to this issue.

[songchenwen 0]

No no no...

 

To clarify: This thread is about displaying embedded subtitles of synced media files.

 

This issue has been resolved.

 

 

The other thread is about subtitle display on the Android TV app when playing server content.

That's a different app and a different media source and in no way related to this issue.

 

No, they are not related. But together they make me have to keep both the embedded and external subtitles, which really feels like a dirty workaround. Anyhow the Android mobile issue seems not related to where I put my subtitles. A fix is good. Now I can just keep the subtitles inside my mkvs. And after the new Android mobile release, all will be good.

[softworkz 4283]

Great. Thanks for confirming!

[Luke 38839]

This is going up to beta today. Thanks.