mit3gt 6 Posted July 30, 2018 Share Posted July 30, 2018 (edited) Can you guys still seeing this issue please report your device type and firmware version? Thanks. I'm also thinking, wondering, if it is the device reboot (not uninstall or clearing of data) that is actually the temporary fix to the issue... I will get the firmware version. I can say though, I have tried rebooting, many times actually when this started happening. It is usually one of the first things I do when troubleshooting. It did not help. I tried rebooting again last night after I reinstalled everything. It still would not work. Edited July 30, 2018 by mit3gt Link to comment Share on other sites More sharing options...
zape 2 Posted July 31, 2018 Author Share Posted July 31, 2018 Can you guys still seeing this issue please report your device type and firmware version? Thanks. I'm also thinking, wondering, if it is the device reboot (not uninstall or clearing of data) that is actually the temporary fix to the issue... rebooting never fixed it for me. System info: Roku TV 6403x Hitachi model 55R7 Software version 8.1.0 build 4139-33 Link to comment Share on other sites More sharing options...
Jdiesel 1114 Posted July 31, 2018 Share Posted July 31, 2018 Not sure if it has been mentioned but is anyone who is having this issue connecting over https, running some type of reverse proxy,or anything other than http? Link to comment Share on other sites More sharing options...
Lane03 14 Posted July 31, 2018 Share Posted July 31, 2018 (edited) Seems that while the issue isn't as obvious when remember user is turned on, it's still there. When I try to switch users via sign out in the settings menu and I select a different user the app appears to lock up during the switch. I end up with emby logo/home in the top left corner, correct profile name I was switching to in top right, and the rest of the screen is black. All button pushes (except for home) on remote result in audible ding and the led light flashes on the TV, but nothing else happens. I have to push home on the remote and then when I relaunch Emby it automatically logs into the profile I was trying to switch to. RokuTV: 7105X Model: 55S405 Version: 8.1.0 - build 4139-30 Edited July 31, 2018 by Lane03 Link to comment Share on other sites More sharing options...
playloud 10 Posted July 31, 2018 Share Posted July 31, 2018 My issue sounds exactly like that of Lane03 above. Switching profiles leads to a blank screen. Using the home key, I go back to the main menu, select Emby and it goes directly to profile I had selected. Running .95 RokuTV: 7105XModel: 55S405 Version: 8.1.0 - build 4139-30 Link to comment Share on other sites More sharing options...
ebr 14925 Posted July 31, 2018 Share Posted July 31, 2018 Seems that while the issue isn't as obvious when remember user is turned on, it's still there. When I try to switch users via sign out in the settings menu and I select a different user the app appears to lock up during the switch. I end up with emby logo/home in the top left corner, correct profile name I was switching to in top right, and the rest of the screen is black. All button pushes (except for home) on remote result in audible ding and the led light flashes on the TV, but nothing else happens. I have to push home on the remote and then when I relaunch Emby it automatically logs into the profile I was trying to switch to. Yes, I would expect that to be the case as that would be the same logic flow. The strange thing though is that the hang is actually happening after that logic flow. Anyway, I've been purchasing different Roku devices in an attempt to reproduce this problem. A common theme with you guys with the issue appears to be Roku firmware 8.1.0 4139. All of my devices so far are on 4145 (I've got one more new one to setup and try). Can you guys go into your settings menu and force a search for a system update just in case you can get the newer firmware? Link to comment Share on other sites More sharing options...
zape 2 Posted July 31, 2018 Author Share Posted July 31, 2018 Yes, I would expect that to be the case as that would be the same logic flow. The strange thing though is that the hang is actually happening after that logic flow. Anyway, I've been purchasing different Roku devices in an attempt to reproduce this problem. A common theme with you guys with the issue appears to be Roku firmware 8.1.0 4139. All of my devices so far are on 4145 (I've got one more new one to setup and try). Can you guys go into your settings menu and force a search for a system update just in case you can get the newer firmware? Looking back at the first page, I was on 8.1.0 4123 and you (ebr) were running 8.1.0 4131 I'll check for updates tonight, but it seems my TV does so daily, anyway. Given that our current 4139 is higher than the 4131 you were on a couple of weeks ago, I think this is more in some difference in the TV hardware/firmware differences from discreet Roku products, and some overall 8.1.0 changes. Link to comment Share on other sites More sharing options...
ebr 14925 Posted July 31, 2018 Share Posted July 31, 2018 My last stab at us changing something in the app "in the dark" and hoping maybe it has an effect will be with beta .96 so please test that out when it is available. Thanks. Link to comment Share on other sites More sharing options...
Lane03 14 Posted July 31, 2018 Share Posted July 31, 2018 (edited) My last stab at us changing something in the app "in the dark" and hoping maybe it has an effect will be with beta .96 so please test that out when it is available. Thanks. .96 is working for me when switching users. No more black screen. Thanks! Edit: Well it worked once. Not working after I exited the app and tried again. Edit 2: Also it now prompts me to select user on launch even though I had remember user enabled, and now I can't even get back in the app. Argggg. Edit 3: After a few tries selecting profiles when prompted at launch and hitting the home button it finally let me in. Remember user is still enabled, so not sure what happened. Not going to try switching users at this point. Edited July 31, 2018 by Lane03 Link to comment Share on other sites More sharing options...
zape 2 Posted July 31, 2018 Author Share Posted July 31, 2018 My last stab at us changing something in the app "in the dark" and hoping maybe it has an effect will be with beta .96 so please test that out when it is available. Thanks. I got no love from .96. Sorry. Link to comment Share on other sites More sharing options...
ryan.brownell 3 Posted July 31, 2018 Share Posted July 31, 2018 (edited) .95 was working for me .96 broke it. i will double check that farm reset process and get back to you... Having to do that for every version is less than ideal. Edited July 31, 2018 by ryan.brownell Link to comment Share on other sites More sharing options...
speechles 1920 Posted August 1, 2018 Share Posted August 1, 2018 (edited) @@ebr By chance, are you using ReplaceChildren() anywhere in your code? You may want to reinvestigate how loading the sgnode is done. As you can't use replace children as a crutch(to easily insert and replace in the same place) any longer. https://sdkdocs.roku.com/display/sdkdoc/ifSGNodeChildren#ifSGNodeChildren-replaceChildren(child_nodesasObject,indexasInteger)asBoolean Edited August 1, 2018 by speechles Link to comment Share on other sites More sharing options...
ebr 14925 Posted August 1, 2018 Share Posted August 1, 2018 @@ebr By chance, are you using ReplaceChildren() anywhere in your code? You may want to reinvestigate how loading the sgnode is done. As you can't use replace children as a crutch(to easily insert and replace in the same place) any longer. https://sdkdocs.roku.com/display/sdkdoc/ifSGNodeChildren#ifSGNodeChildren-replaceChildren(child_nodesasObject,indexasInteger)asBoolean No, but I don't think that would be relevant to this issue anyway. Link to comment Share on other sites More sharing options...
ebr 14925 Posted August 1, 2018 Share Posted August 1, 2018 .96 is working for me when switching users. No more black screen. Thanks! Edit: Well it worked once. Not working after I exited the app and tried again. Edit 2: Also it now prompts me to select user on launch even though I had remember user enabled, and now I can't even get back in the app. Argggg. Edit 3: After a few tries selecting profiles when prompted at launch and hitting the home button it finally let me in. Remember user is still enabled, so not sure what happened. Not going to try switching users at this point. This all sounds coincidental and, instead, there were problems talking to your server at that time... Link to comment Share on other sites More sharing options...
Lane03 14 Posted August 1, 2018 Share Posted August 1, 2018 (edited) This all sounds coincidental and, instead, there were problems talking to your server at that time... I don't think so, as I have another identical TV (same model and firmware) that was running .95 at the time and it worked well the whole time I was testing .96. I think the only reason .96 worked initially was due to the app being "reloaded" via the update or some other unknown factor. Edited August 1, 2018 by Lane03 Link to comment Share on other sites More sharing options...
ebr 14925 Posted August 2, 2018 Share Posted August 2, 2018 The good news: We obtained a Roku TV running the same firmware version as those of you having the problem and can reproduce it now - sometimes. It is not consistent for us. I'd say it happens about 20% of the time. I have to continually re-start the app until it occurs but, at least, I can now see where it is occurring. The not so good news: It does appear to be something in the Roku firmware. It isn't an application error, or any error for that matter. For some reason, the system is simply not responding to a situation that it should be - but only on this hardware/firmware and, again, only sometimes. We are working with Roku to try and figure out what is going wrong but that is a rather slow process (they have a 48 hour turn around on each message). In the meantime, we are trying to think of ways to potentially work around the issue. Thanks for your patience. Link to comment Share on other sites More sharing options...
ebr 14925 Posted August 2, 2018 Share Posted August 2, 2018 Please try .97 when you get it. I've tried something as a workaround. Fingers crossed as I was able to open the app 10 times in a row without the issue occurring... Link to comment Share on other sites More sharing options...
Lane03 14 Posted August 2, 2018 Share Posted August 2, 2018 Thanks for the update ebr. I'll try to test .97 when I get home. Link to comment Share on other sites More sharing options...
Lane03 14 Posted August 2, 2018 Share Posted August 2, 2018 Only tested a handful of times, but haven't had the issue yet with .97. Link to comment Share on other sites More sharing options...
zape 2 Posted August 2, 2018 Author Share Posted August 2, 2018 Please try .97 when you get it. I've tried something as a workaround. Fingers crossed as I was able to open the app 10 times in a row without the issue occurring... .97 shows me the love. Need to try another to make sure it isn't a fluke? Link to comment Share on other sites More sharing options...
ebr 14925 Posted August 3, 2018 Share Posted August 3, 2018 Sounds promising. Please everyone with this problem check in when you can as I'd like to see if Roku will fast-track this release if it is good. Thanks. Link to comment Share on other sites More sharing options...
mit3gt 6 Posted August 3, 2018 Share Posted August 3, 2018 .97 is working for me as well. Link to comment Share on other sites More sharing options...
playloud 10 Posted August 5, 2018 Share Posted August 5, 2018 .97 has not shown any issues. Remember user is OFF, and I am prompted to select user each time. There have been zero hangups or freezes. Thanks for the efforts on this glitch affecting so few of us! Link to comment Share on other sites More sharing options...
ebr 14925 Posted August 5, 2018 Share Posted August 5, 2018 Thanks for reporting back. The release is in Roku's hands since Friday. They said they would fast-track it since it is their issue we're working around but the support guys don't work on the weekends so nothing has moved yet. Link to comment Share on other sites More sharing options...
Lane03 14 Posted August 5, 2018 Share Posted August 5, 2018 Still good here as well. Link to comment Share on other sites More sharing options...
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