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lateparty

HEVC / x265 video playback issues iPhone 7 iOS 11.2.6

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lateparty

Hello,

 

Please find below my media playback issue report:

 

Source file stream mediainfo:

  • Video: 4998 Kbps, 1920*1080 at 23.976 fps, HEVC (Main@L4@Main)
  • Audio: 495 Kbps, 48.0 KHz, 6 channels / 2 channels, AAC (LC)

Playback results:

  • Emby: 3.3.0.0
  • Playback Device: iPhone 7 Plus
  • Playback OS: iOS 11.2.6
  • Player: Safari
  • Instance 1: Occurred ~00:53 - Emby user profile with enabled video transcoding policy - Playback result: Video and Audio transcoded to h264/mp3
  • Instance 2: Occurred ~01:05 - Emby user profile with disabled video transcoding policy - Playback result: Black/blank video output, stuttering audio output.

 

Attached are obfuscated logs. Happy to private message the original logs but this should be more than enough detail.

 

Note: I attempted using Aloha browser (my goto for iOS), and the iOS app and got the same results as with Safari, but was expecting transcoding in both. No fault found. 

 

-lateparty

 

Edit 20170304 - Attachment deleted by user.

Edited by lateparty

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Luke

Hi, it doesn't look like in any of these logs you actually had transcoding disabled.

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Luke

Ok I see in the log you did direct play. We're direct playing to the apple player. There's not a whole lot we can do change how it behaves. For this reason I would suggest just trusting the defaults and allowing it to transcode.

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