lateparty 1 #1 Posted March 3, 2018 (edited) Hello, Please find below my media playback issue report: Source file stream mediainfo: Video: 4998 Kbps, 1920*1080 at 23.976 fps, HEVC (Main@L4@Main) Audio: 495 Kbps, 48.0 KHz, 6 channels / 2 channels, AAC (LC) Playback results: Emby: 3.3.0.0 Playback Device: iPhone 7 Plus Playback OS: iOS 11.2.6 Player: Safari Instance 1: Occurred ~00:53 - Emby user profile with enabled video transcoding policy - Playback result: Video and Audio transcoded to h264/mp3 Instance 2: Occurred ~01:05 - Emby user profile with disabled video transcoding policy - Playback result: Black/blank video output, stuttering audio output. Attached are obfuscated logs. Happy to private message the original logs but this should be more than enough detail. Note: I attempted using Aloha browser (my goto for iOS), and the iOS app and got the same results as with Safari, but was expecting transcoding in both. No fault found. -lateparty Edit 20170304 - Attachment deleted by user. Edited March 4, 2018 by lateparty Share this post Link to post Share on other sites
Luke 24452 #2 Posted March 3, 2018 Hi, it doesn't look like in any of these logs you actually had transcoding disabled. Share this post Link to post Share on other sites
Luke 24452 #3 Posted March 3, 2018 Ok I see in the log you did direct play. We're direct playing to the apple player. There's not a whole lot we can do change how it behaves. For this reason I would suggest just trusting the defaults and allowing it to transcode. Share this post Link to post Share on other sites
lateparty 1 #4 Posted March 3, 2018 Thanks for looking into it. Wouldn't have posted this at all if it weren't for https://emby.media/community/index.php?/topic/50987-143/?hl=hevc Will just run the files through Handbrake and live in hope that one day I have a mobile device that can play HEVC files. It's a shame because the file played fine through the LG TV app. Share this post Link to post Share on other sites
