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Sony Bravia KDL-32W653A


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I'm a new Emby user currently trying to test and get a robust setup and things are going encouragingly well so far. I'm running the server on a 2012 mac mini and have managed to sort remote access over https with an external domain - all is working well via the web clients on my laptop, phone and tablet.


I am however having a couple of teething problems with DLNA, I have 2 Bravia TVs of different types and manufacturing years - neither works particularly well browsing for network content. The Emby server is found, my older Bravia (KDL-32W653A) displays the content nicely in folders but plays the TV series with subtitles embedded in. The newer Bravia (KDL-42W829B) basically chucks all media out into one huge page in what looks like an unordered mess and no search either, not really useable!


No issue really as I'm happy to cast from my laptop or phone or tablet to either TV, this works perfectly for the new Bravia and I can do this from my laptop, phone + ipad which is ideal, 200 response and streams nicely: (I think that's what it's indicating there!)

2018-02-10 00:59:08.359 Info HttpServer: HTTP HEAD;uuid:00000000-0000-1010-8000-fcf15211ae55;c37620d9319685013f669562c61695fc;false;h264;ac3;1;6;139552000;448000;;30;1920;1080;0;;;;;;34ca5bda97f0477e92c038249b0a29a2;;;c37620d9319685013f669562c61695fc;false;Encode;;false;22cfe725492ce27bc20f0e1d14c35c77;false;;false;false;SubtitleCodecNotSupported. getcontentFeatures.dlna.org=1, Pragma=getIfoFileURI.dlna.org, transferMode.dlna.org=Streaming, X-AV-Physical-Unit-Info=pa="BRAVIA KDL-42W829B";, X-AV-Client-Info=av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-42W829B"; mv="1.7";, Host=
2018-02-10 00:59:08.361 Info HttpServer: HTTP Response 200 to Time: 3ms.

However the KDL-32W653A doesn't behave and only manages to play some of the mp4s, the rest get a 'Playback not supported' message. The files do play via the built in network browser, as mentioned further up, but the whole experience is pretty nasty and the controls are equally nasty. 


Here's some of the logs when attempting to cast to that Bravia:

.....getcontentFeatures.dlna.org=1, Pragma=getIfoFileURI.dlna.org, X
 -AV-Physical-Unit-Info=pa="BRAVIA KDL-32W653A";, X-AV-Client-Info=av=5.0; cn="Sony Corporation"; 
 mn="BRAVIA KDL-32W653A"; mv="1.7";

2018-02-10 00:23:43.705 Info Dlna: No matching device profile found. The default will need to be used.
	Manufacturer:Sony Corporation

2018-02-10 00:23:34.296 Info HttpResultFactory: Setting range response values for /Users/Default/Emby/Movies/Manhattan (1979)/Manhattan (1979).mkv. RangeRequest: bytes=0- Content-Length: 4817882795, Content-Range: bytes 0-4817882794/4817882795

2018-02-10 00:23:34.296 Info HttpResultFactory: Transmit file /Users/Default/Emby/Movies/Manhattan (1979)/Manhattan (1979).mkv

2018-02-10 00:23:34.411 Info HttpServer: HTTP GET;uuid:00000000-0000-1010-8000-d8d43c10cf9f;5f7fd41d45ba209cee88c8ead8278404;true;;;1;6;;;;;;;0;;;;;;e37ea56c357a42f2bb37b286cff49e31;;;a46dcfc4b9b328cfb29b3e52359a0d9e;false;Embed;;false;879aa9dc599c31576aa4001fa44270ac;false;;false;false;. Range=bytes=4817555400-, getcontentFeatures.dlna.org=1, Pragma=getIfoFileURI.dlna.org, X-AV-Physical-Unit-Info=pa="BRAVIA KDL-32W653A";, X-AV-Client-Info=av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-32W653A"; mv="1.7";, Host=

2018-02-10 00:23:34.412 Info HttpServer: HTTP Response 500 to Time: 118ms.;uuid:00000000-0000-1010-8000-d8d43c10cf9f;5f7fd41d45ba209cee88c8ead8278404;true;;;1;6;;;;;;;0;;;;;;e37ea56c357a42f2bb37b286cff49e31;;;a46dcfc4b9b328cfb29b3e52359a0d9e;false;Embed;;false;879aa9dc599c31576aa4001fa44270ac;false;;false;false; 

2018-02-10 00:23:34.413 Info HttpResultFactory: Setting range response values for /Users/Default/Emby/Movies/Manhattan (1979)/Manhattan (1979).mkv. RangeRequest: bytes=4817555400- Content-Length: 327395, Content-Range: bytes 4817555400-4817882794/4817882795

2018-02-10 00:23:34.502 Info HttpServer: HTTP Response 206 to Time: 91ms.;uuid:00000000-0000-1010-8000-d8d43c10cf9f;5f7fd41d45ba209cee88c8ead8278404;true;;;1;6;;;;;;;0;;;;;;e37ea56c357a42f2bb37b286cff49e31;;;a46dcfc4b9b328cfb29b3e52359a0d9e;false;Embed;;false;879aa9dc599c31576aa4001fa44270ac;false;;false;false;

I can see the 500 response in there after attempting to play which I assume is the not supported issue (maybe it isn't though..).


I looked at the preset profiles and custom profile section in the server admin area but didn't really know where to start.


I appreciate this probably isn't an easy one to sort without having access to the Bravia itself but wondered if I could get some pointers on how to get the device to be picked up at least to attempt to load it - I'm not great at regex and have never created a profile before so a bit out of my depth really!


If it's any help, I've dug up the DLNA test certificate for the device: http://certification.dlna.org/certs/REG14144867.pdf


Amazing work creating this wonderful software by the way - in my short time using it I think it's head and shoulders above what I've used in the past. I can see myself joining the Premier club once I've got myself sorted with the initial setup.

Edited by bigembyfan
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hi @@bigembyfan, welcome. Yea this is just a hard one without a device for testing, but what is the media info from the file that won't play? can you copy that from the web app detail screen and paste it here? thanks.

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Hi @@Luke thanks for the reply, I did worry it might be a nightmare one to sort, it's actually happening with all files on that TV, mkv, mp4 + m4v (which is mp4 right?). But the one linked to all the details I've posted above is in the attached screen grab:



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I signed up for the monthly Premier last week and have Sync'd a couple of movies to the High + Low general profile videos and then re-added them to my library as smaller file versions - I haven't actually tried to play any of those on the TV yet so will try that tonight and will post back if I have any joy.



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So i guess this is a 2013 model. I suppose what you could do is edit the 2013 profile and change the identification criteria to 32W653A. IT currently has two big regex expressions. rather than try and update those regexes to handle this model you could just not have it use a regex at all.

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Hi Luke, yep think it's 2013, I actuallyfound one movie that plays with my Emby created sync mp4s and a few that seem like they'll play but eventually crash the TV and cause a restart. Here's the info from the film that plays:








However, I think I'll just get a Chromecast and cast to it from my phone / tablet that way, it's more flexible and should enable me to play it over my domain rather than needing to be local. Seems like an investment that could save a lot of time and effort.

Edited by bigembyfan
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