Jump to content


Photo
- - - - -

Web App won't play videos on Android tablet (Chrome)

android web app video

Best Answer rechner123 , 08 February 2017 - 04:56 PM

Hi Luke

Now with version 3.2 it is working for me. On my tablet and also smartphone with chrome.
With my tablet, it does not work at first. I had to reboot my tablet. On my smartphone it worked immediately.

Thank you Go to the full post


  • Please log in to reply
28 replies to this topic

#1 nonstatic OFFLINE  

nonstatic

    Member

  • Members
  • 19 posts
  • Local time: 07:48 AM

Posted 24 January 2017 - 08:15 PM

Hi there,

I'm having a problem trying to play videos on my Android tablet using Chrome.  My (older) Android phone plays them fine using the same browser.  When I try to play a video, I can only see the fanart and the video window never appears.

I'm attaching my server log and ffmpeg log, I hope I'm doing this correctly but let me know if you need any more information.

 

 

Attached Files



#2 Happy2Play OFFLINE  

Happy2Play

    Trial and Error

  • Moderators
  • 15710 posts
  • Local time: 11:48 PM
  • LocationWashington State

Posted 24 January 2017 - 08:36 PM

To me it looks like you are stuck on a really old DEV build "3.1.6034.22791",  that version is from about "Jul 9 2016".  I would reinstall from the download page the version you prefer to use.
 
Current versions
Stable 3.1.2.0
Beta    3.1.283.0
Dev     3.1.6233.26849


Edited by Happy2Play, 24 January 2017 - 08:43 PM.


#3 nonstatic OFFLINE  

nonstatic

    Member

  • Members
  • 19 posts
  • Local time: 07:48 AM

Posted 24 January 2017 - 09:16 PM

Oh, not sure now I ended up on dev channel but I've now updated to stable.  Unfortunately the issue persists.  New log attached, it should be the most recent activity at the bottom.



#4 Happy2Play OFFLINE  

Happy2Play

    Trial and Error

  • Moderators
  • 15710 posts
  • Local time: 11:48 PM
  • LocationWashington State

Posted 24 January 2017 - 10:47 PM

Oh, not sure now I ended up on dev channel but I've now updated to stable.  Unfortunately the issue persists.  New log attached, it should be the most recent activity at the bottom.

No new logs attached.



#5 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 137932 posts
  • Local time: 02:48 AM

Posted 24 January 2017 - 11:00 PM

hi @nonstatic, due to the length of time between your updates, i would first run a library scan. Once that completes then try to play your content. If the issue persists, please provide a new set of logs. Thanks !



#6 nonstatic OFFLINE  

nonstatic

    Member

  • Members
  • 19 posts
  • Local time: 07:48 AM

Posted 25 January 2017 - 07:15 AM

Apologies for the log not attaching, I swear I had done it. :)

 

The library had re-scanned when I installed the new version, but I went ahead and re-scanned again and restarted the server.  Issue still persists, log attached this time (I hope).

 

Attached Files

  • Attached File  Log.txt   100.91KB   2 downloads


#7 rechner123 OFFLINE  

rechner123

    Advanced Member

  • Members
  • 237 posts
  • Local time: 08:48 AM
  • LocationAustria

Posted 28 January 2017 - 06:49 PM

Same problem here since 3.1.4 update. I have delete browser chache, updated to 3.1.5
Still the same problem. Chrome 55.0.2883.91 on android 7.1 tablet.

On my smartphone with the same chrome version it does work normal.
With the standart browser (samsung) it also does not work!

#8 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 137932 posts
  • Local time: 02:48 AM

Posted 28 January 2017 - 07:16 PM

Remember that on mobile devices you need to click the second play button that appears in the middle of the screen.

#9 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 137932 posts
  • Local time: 02:48 AM

Posted 28 January 2017 - 07:17 PM

Using this information I've tested, no problem found.

#10 rechner123 OFFLINE  

rechner123

    Advanced Member

  • Members
  • 237 posts
  • Local time: 08:48 AM
  • LocationAustria

Posted 28 January 2017 - 07:44 PM

When i press play to watch the movie, then there come only the backdrop image from the movie and no play button or the OSD

#11 nonstatic OFFLINE  

nonstatic

    Member

  • Members
  • 19 posts
  • Local time: 07:48 AM

Posted 28 January 2017 - 07:45 PM

That is the same issue I'm having.  I started looking at the server while I try to launch a video from the tablet.  It shows 'direct playing' but it just hangs, the video play time does not ever progress to a number value.  I tried several videos but I get the same results.   

 

I'm attaching a screenshot of what the server shows and a new log.    

Attached Files

  • Attached File  hmm.jpg   91.17KB   1 downloads
  • Attached File  Log.txt   193.43KB   1 downloads

Edited by nonstatic, 28 January 2017 - 07:52 PM.


#12 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 137932 posts
  • Local time: 02:48 AM

Posted 28 January 2017 - 09:33 PM

Are you able to play music?



#13 nonstatic OFFLINE  

nonstatic

    Member

  • Members
  • 19 posts
  • Local time: 07:48 AM

Posted 29 January 2017 - 05:31 AM

Are you able to play music?

 

Yes, mp3/FLAC play fine on the tablet with the web app.    



#14 PenkethBoy ONLINE  

PenkethBoy

    Advanced Member

  • Members
  • 3387 posts
  • Local time: 07:48 AM
  • LocationWarrington,UK

Posted 29 January 2017 - 10:41 AM

have you got any HW acceleration on? - i had some erratic behaviour on my android phone with playback and turning off quicksync solved that for me - (approx 3.1.2 stable)



#15 nonstatic OFFLINE  

nonstatic

    Member

  • Members
  • 19 posts
  • Local time: 07:48 AM

Posted 29 January 2017 - 11:23 AM

have you got any HW acceleration on? - i had some erratic behaviour on my android phone with playback and turning off quicksync solved that for me - (approx 3.1.2 stable)

 

Thanks for the suggestion, I had a look but HW acceleration was already turned off.  



#16 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 137932 posts
  • Local time: 02:48 AM

Posted 29 January 2017 - 03:57 PM

I think it is just missing the play button for devices that don't allow video autoplay.



#17 nonstatic OFFLINE  

nonstatic

    Member

  • Members
  • 19 posts
  • Local time: 07:48 AM

Posted 29 January 2017 - 05:32 PM

I think it is just missing the play button for devices that don't allow video autoplay.

 

I've realized something weirder, I can find a tiny portion of the previous video title screen if I "scroll" until my scrollbar reaches the "top" and then start slowly scrolling down.  The problem is that if I let my finger go from scrolling, that disappears and it's just the fullscreen fanart again.  I can find another play button (it's just the same button I had already pressed) but, no matter how quickly I try to press it after letting go of the scrolling, it disappears before I can press it!

 

Pretty weird.  I did manage to take a screenshot while my finger was still on the scroll bar.  Screenshot attached 

 

(pay no attention to the volume display, had to be done to get the screenshot taken in time + tint is just my Twilight app.  I did try once more without Twilight running just to rule that out btw)

 

This just appears to be the same screen I was on before I first hit the play button, though.  I don't think this is the "second play button" I'm supposed to be seeing, is it?  

Attached Files


Edited by nonstatic, 29 January 2017 - 05:38 PM.


#18 rechner123 OFFLINE  

rechner123

    Advanced Member

  • Members
  • 237 posts
  • Local time: 08:48 AM
  • LocationAustria

Posted 29 January 2017 - 05:34 PM

I have made screenshots
588e5e677cf53_Screenshot_20170129222503.
588e5eb9a381a_Screenshot_20170129222603.
588e5f7724d63_Screenshot_20170129222618.

1 picture i press abspielen(play), then it come only the backdrop, show in the second picture.
No osd, play button ore something other.
The third picture shows it looks like when i try to scroll.

Edited by rechner123, 29 January 2017 - 05:44 PM.


#19 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 137932 posts
  • Local time: 02:48 AM

Posted 29 January 2017 - 05:41 PM

Yea it is just missing the play button for devices that don't allow video autoplay.



#20 rechner123 OFFLINE  

rechner123

    Advanced Member

  • Members
  • 237 posts
  • Local time: 08:48 AM
  • LocationAustria

Posted 29 January 2017 - 05:48 PM

I've realized something weirder, I can find a tiny portion of the previous video title screen if I "scroll" until my scrollbar reaches the "top" and then start slowly scrolling down.  The problem is that if I let my finger go from scrolling, that disappears and it's just the fullscreen fanart again.  I can find another play button (it's just the same button I had already pressed) but, no matter how quickly I try to press it after letting go of the scrolling, it disappears before I can press it!

 

Pretty weird.  I did manage to take a screenshot while my finger was still on the scroll bar.  Screenshot attached 

 

(pay no attention to the volume display, had to be done to get the screenshot taken in time + tint is just my Twilight app.  I did try once more without Twilight running just to rule that out btw)

 

This just appears to be the same screen I was on before I first hit the play button, though.  I don't think this is the "second play button" I'm supposed to be seeing, is it?  

You where faster.

 

The play button is the button from the page from the movie, like in my first picture.







Also tagged with one or more of these keywords: android, web app, video

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users