kefler 8 Posted March 8, 2016 Share Posted March 8, 2016 (edited) On what platform, playing with what kind of content, direct streaming or transcoding...? Android TV (NExus Player) w/ at least 3 MKV's 720p.. transcoding. I figure I need to recreate and do the send logs things here Edit: FWIW I just enabled debug, played a show (shark tank) till 15:43. Then pulled up OSD, and hit the jump back. Display showed 15:33 and then a few seconds later it jumped back. As soon as that happened, the display changed to 0:00 but video kept playing. At this point the show was playing from 15:33, but the progress bar shows 0:00. Any further skips would actually jump to near the beginning. I sent logs, user is 'stephen'. (Note this is the 2nd log upload, first is for the audio issue in the other thread). Seems like transcode re-starts when the jump back occurs, and maybe for some reason the client resets the play time to zero. Edited March 8, 2016 by kefler Link to comment Share on other sites More sharing options...
CBers 6780 Posted March 8, 2016 Share Posted March 8, 2016 Eric - how are you testing for non-compatible devices? As you know, any DD/DTS videos I have are all now transcoding if on the Nexus Player or Shield. On the FTV, I still get Direct Play. I see loads of people having success, but I'm not. Thanks. Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 Android TV (NExus Player) w/ at least 3 MKV's 720p.. transcoding. I figure I need to recreate and do the send logs things here Edit: FWIW I just enabled debug, played a show (shark tank) till 15:43. Then pulled up OSD, and hit the jump back. Display showed 15:33 and then a few seconds later it jumped back. As soon as that happened, the display changed to 0:00 but video kept playing. At this point the show was playing from 15:33, but the progress bar shows 0:00. Any further skips would actually jump to near the beginning. I sent logs, user is 'stephen'. (Note this is the 2nd log upload, first is for the audio issue in the other thread). Seems like transcode re-starts when the jump back occurs, and maybe for some reason the client resets the play time to zero. If you resume one of those same items is the display incorrect as well? Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 Eric - how are you testing for non-compatible devices? As you know, any DD/DTS videos I have are all now transcoding if on the Nexus Player or Shield. On the FTV, I still get Direct Play. I see loads of people having success, but I'm not. Thanks. They are only transcoding the audio and that is to mix it down to 2-channel so it will work with your hardware. Just for kicks - try turning off compatible mode and playing one of these items with DD for a little bit and then send me the log. I want to see if you are getting the same failure that keffler is. Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 I'm having an issue with a few x265 media files, they randomly stop at specific points in the movie, the only way to get it to play is to skip forward, even if I quit out of the movie and try to resume it at the same time, it refuses to play These same files played fine in the non-beta version On what device? Transcoding or direct? Link to comment Share on other sites More sharing options...
gillmacca 17 Posted March 8, 2016 Share Posted March 8, 2016 I signed up for the beta yesterday morning, but still haven't received any updates (still on 1.1.49a) Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 I signed up for the beta yesterday morning, but still haven't received any updates (still on 1.1.49a) Amazon requires a different procedure for beta. You have to be sure you have all marketing communications enabled for the Amazon account and then PM me the email address for that Amazon account. Link to comment Share on other sites More sharing options...
gillmacca 17 Posted March 8, 2016 Share Posted March 8, 2016 Amazon requires a different procedure for beta. You have to be sure you have all marketing communications enabled for the Amazon account and then PM me the email address for that Amazon account. How do I know if all marketing communications are enabled. The only one I can find that mentions marketing is under advertising preferences, and I have that set to 'do not personalise ads' Link to comment Share on other sites More sharing options...
CBers 6780 Posted March 8, 2016 Share Posted March 8, 2016 They are only transcoding the audio and that is to mix it down to 2-channel so it will work with your hardware. Just for kicks - try turning off compatible mode and playing one of these items with DD for a little bit and then send me the log. I want to see if you are getting the same failure that keffler is. Send Logs from within the app? Link to comment Share on other sites More sharing options...
omeed321 0 Posted March 8, 2016 Share Posted March 8, 2016 On what device? Transcoding or direct? Shield TV, direct playback Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 Send Logs from within the app? Yes. Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 How do I know if all marketing communications are enabled. The only one I can find that mentions marketing is under advertising preferences, and I have that set to 'do not personalise ads' Go here and click "Customer Communications Preferences" http://www.amazon.com/gp/help/customer/display.html?nodeId=468552 Link to comment Share on other sites More sharing options...
CBers 6780 Posted March 8, 2016 Share Posted March 8, 2016 Yes. Just sent one to you now from my Shield. Link to comment Share on other sites More sharing options...
gillmacca 17 Posted March 8, 2016 Share Posted March 8, 2016 Go here and click "Customer Communications Preferences" http://www.amazon.com/gp/help/customer/display.html?nodeId=46 Done Link to comment Share on other sites More sharing options...
CBers 6780 Posted March 8, 2016 Share Posted March 8, 2016 Just sent one to you now from my Shield. Sorry, that was with COMPATIBLE still set. Just tried sending you another set of logs when DIRECT was set, but there was no option (next to App Settings/Logout. I then went into settings and out again and the Send Logs option was there, so I selected it. Hope it gathered all of the playback stuff. OSD said DOLBY 5.1 DIRECT/I but there was no audio. Link to comment Share on other sites More sharing options...
Pirlo1966 22 Posted March 8, 2016 Share Posted March 8, 2016 What kind of subtitles specifically? I have not had any issues with the ones I've been able to test. pgssubs audio streams are now DCA instead of DTS. I guess it's the same but why no longer using the common names DTS / DTS-HD MA / ... when changing from one audio stream to another (both DTS) movies go from direct play to transcoding ... Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 Sorry, that was with COMPATIBLE still set. Just tried sending you another set of logs when DIRECT was set, but there was no option (next to App Settings/Logout. I then went into settings and out again and the Send Logs option was there, so I selected it. Hope it gathered all of the playback stuff. OSD said DOLBY 5.1 DIRECT/I but there was no audio. Okay thanks. I just wanted to see if the system was generating the same warning as keffler. It isn't. Your system doesn't seem to have any clue that DD won't work. 1 Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 pgssubs Okay, internal graphic subs are probably going to require burning in now. If you can extract or replace with external text-based it will perform much better. when changing from one audio stream to another (both DTS) movies go from direct play to transcoding ... Yes, switching to alternate audio tracks will require transcoding now - but only of the audio. Should be pretty lightweight. Link to comment Share on other sites More sharing options...
CBers 6780 Posted March 8, 2016 Share Posted March 8, 2016 Your system doesn't seem to have any clue that DD won't work. Is that a good thing What do you mean by "your system" ?? My Shield ?? Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 Is that a good thing What do you mean by "your system" ?? My Shield ?? Yeah, in keffler's situation the device looked like it saw that the audio wasn't available. In yours, there is no indication of that. I'm hoping in his situation that a simple re-boot will fix it because I don't know why else his device would not be able to send audio to his receiver. There aren't any audio settings on the NP. Link to comment Share on other sites More sharing options...
Pirlo1966 22 Posted March 8, 2016 Share Posted March 8, 2016 Okay, internal graphic subs are probably going to require burning in now. If you can extract or replace with external text-based it will perform much better. Yes, switching to alternate audio tracks will require transcoding now - but only of the audio. Should be pretty lightweight. Extract or replace internal graphic subs is not an option in a movie library of +1800 titles ... I guess it means back to latest official release for me. Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 8, 2016 Author Share Posted March 8, 2016 Extract or replace internal graphic subs is not an option in a movie library of +1800 titles ... I guess it means back to latest official release for me. The next beta will properly handle your pgs subs - but they will need to be burned in (this didn't take long in my tests). 1 Link to comment Share on other sites More sharing options...
Pirlo1966 22 Posted March 9, 2016 Share Posted March 9, 2016 The next beta will properly handle your pgs subs - but they will need to be burned in (this didn't take long in my tests). What is burned in? Are blu-ray discs ripped into mkv containers (with makemkv) with original subs and audio tracks okay? Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 9, 2016 Author Share Posted March 9, 2016 What is burned in? Are blu-ray discs ripped into mkv containers (with makemkv) with original subs and audio tracks okay? Burned in means that, since the subtitle information is actually graphical instead of text, they need to be super-imposed on the video by the server. Many BD discs contain these types of graphical subs but it just depends. Link to comment Share on other sites More sharing options...
stewiebee 2 Posted March 9, 2016 Share Posted March 9, 2016 My shield tv as version 1.1.59g Expired.When will i receive latest beta. thanks Link to comment Share on other sites More sharing options...
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