DreadManX 0 Posted February 20, 2016 Share Posted February 20, 2016 If I'm watching a video and pause it for more than a minute, when I try to resume it the audio restarts but the video never resumes. The only way I can get video working again is to stop the video and fast forward to the point where I paused it. The server is a dual proc Xeon X5660 @ 2.80GHz with 96GB RAM on a RAID 6 array, so I don't think it's a resource issue. The client is an Nvidia Shield. My only guess is that there is something going on with trans-coding on the server end. From what I can tell unfortunately everything is being transcoded on the server end despite the fact that the shield can handle it. How can I troubleshoot this issue or what info can I provide to obtain assistance? Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 20, 2016 Share Posted February 20, 2016 First, let's see if we can figure out why your items are transcoding. Exactly what format are they (what is the media info in the web client detail screen)? Are you using subtitles and what kind? Link to comment Share on other sites More sharing options...
DreadManX 0 Posted February 24, 2016 Author Share Posted February 24, 2016 MKV Paused it to let the dog out for about 3 min, tired to resume and the video froze audio continued even after several minutes (~5) the video was still frozen Media Info Video CodecH264ProfileHighLevel41Resolution1280x720Aspect ratio16:9AnamorphicNoInterlacedNoFramerate29.97003Bitrate4588 kbpsBit depth8 bitPixel formatyuv420pRef frames5 Audio CodecAC3LayoutstereoChannels2 chBitrate375 kbpsSample rate48000 khzDefaultYes Subtitle CodecSRTDefaultNoForcedNoExternalNo Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 24, 2016 Share Posted February 24, 2016 Did you have the subtitles selected? Did you disable VLC in the settings or have you changed the "Minimum resolution to attempt direct stream" setting? Link to comment Share on other sites More sharing options...
DreadManX 0 Posted February 24, 2016 Author Share Posted February 24, 2016 Did you have the subtitles selected? Did you disable VLC in the settings or have you changed the "Minimum resolution to attempt direct stream" setting? I don't use subtitles ever. I'm a slow reader I haven't modified any of the default settings I just installed the app and server and left all the settings. I did try changing the max thread count to "max" but that didn't help. The odd thing is this file is one of the smaller video files I have at 608M it's a720 HD x264 file. Link to comment Share on other sites More sharing options...
DreadManX 0 Posted February 24, 2016 Author Share Posted February 24, 2016 Come to think of it, I think I've only seen the issue on "smaller" files under 1GB - I'll do some further testing of this theory later whenever I can squeeze in a free moment. I have the logging set to debugging but when it happened nothing had changed in /var/log/emby-server.log Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 24, 2016 Share Posted February 24, 2016 Are you sure they are mkv files and not AVI? Link to comment Share on other sites More sharing options...
DreadManX 0 Posted February 24, 2016 Author Share Posted February 24, 2016 The Linux File command is returning that yes. root@bigiron:/mnt/storage/video/#file *****.720p.HDTV.X264.mkv *****.720p.HDTV.X264.mkv: Matroska data Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 24, 2016 Share Posted February 24, 2016 Okay, can you go into the settings in this app and confirm the settings for: Use VLC for playback Max resolution to attempt direct stream Thanks. Link to comment Share on other sites More sharing options...
DreadManX 0 Posted February 25, 2016 Author Share Posted February 25, 2016 Okay, can you go into the settings in this app and confirm the settings for: Use VLC for playback Max resolution to attempt direct stream Thanks. VLC was already set, changed bw to 40Mb, the file that did lock up didn't lock up this time. I'll keep you guys posted as to if this fixes it permanently. Thanks for the help, my life time sub was well worth it Link to comment Share on other sites More sharing options...
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