I cannot get my password to reset. I am able to get the page that comes up and gives you your link & pin. However, when I open the link I am redirected to the page where you enter the pin but only for a spilt second, it then redirects me to the log in page where it asks for user name and password. It won't let me stay on the pin page long enough to enter the pin.
I have tried uninstalling and reinstalling but it didn't work. I think i have the latest version 3.05781.1. I have tired using firefox and chrome.