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#21 knuta OFFLINE  

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Posted 09 June 2015 - 06:17 AM

Very strange. Again, which server version are you on? I had some trouble getting in a few weeks ago on the stable or beta release.

#22 BrettM OFFLINE  

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Posted 09 June 2015 - 06:26 AM

The one you gave me earlier today / night BUT now the phone won't login but it was fine this morning before i went to work, the server on the pc is set to beta updates from memory

#23 knuta OFFLINE  

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Posted 09 June 2015 - 06:41 AM

Would you be willing to change it from beta to dev to see if it makes any difference? If you got an update recently you might already be on dev, though I'm not sure.
I'm on dev and on version 3.0.5637.29705.

Maybe try to delete all data for the app on the Android devices.
For the S5 go to:settings> application manager> emby> "clear data" and "clear cache".

#24 DCRL OFFLINE  

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Posted 12 June 2015 - 06:46 PM

I am having the exact same problem, I have 2 days ago received an android tablet, downloaded the app and signed in and I can see my server but it won't allow me to connect to it.
It works fine on wifi connecting to the local network but not over 4g or 3G

#25 BrettM OFFLINE  

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Posted 12 June 2015 - 07:26 PM

DCRL
My problem has now been resolved download the latest server release (Beta) install it then restart your tablet it should connect mine did without any problems.
I downloaded the server 5am aussie time and it's all good
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#26 BrettM OFFLINE  

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Posted 12 June 2015 - 07:40 PM

Hold the phone it was working for a hour then when i tried to login again just now same issue all over again ????

#27 DCRL OFFLINE  

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Posted 12 June 2015 - 08:40 PM

unlike Brett I am unable log in via app or webclient on the android but no issues on the pc

ok sojust tried webclient again and it worked


Edited by DCRL, 12 June 2015 - 08:52 PM.


#28 DCRL OFFLINE  

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Posted 12 June 2015 - 08:57 PM

Wow, for some inexplicable reason it just started working on the 47th attempt, thank god.



#29 BrettM OFFLINE  

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Posted 14 June 2015 - 05:25 AM

Ok not sure if my tablet & phone are possessed but I have tried to log into the app once again and now the same message is back, It finds my server but won't connect?

 

Any ideas at all ? 

   

#30 BrettM OFFLINE  

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Posted 15 June 2015 - 10:51 PM

It's ok I fixed the issue once and for all, my malware finder software for some reason after doing scans on the system would read the server as malware (no idea why) and wouldn't allow the server to fully restart after upgrades, I had to contact the company and get an exception made now it works fine.. 



#31 DerrickM OFFLINE  

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Posted 13 December 2015 - 10:58 AM

im having the same problem cant connect to server make sure it is running.  Only it doesnt connect with through the android application or through app.emby.media either.



#32 Luke OFFLINE  

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Posted 13 December 2015 - 11:43 AM

im having the same problem cant connect to server make sure it is running.  Only it doesnt connect with through the android application or through app.emby.media either.

 

Hi, welcome. You might want to check out our wiki on Connectivity:

 

https://github.com/M...ki/Connectivity

 

 

It goes over some troubleshooting steps you can try. Let us know how things go. Thanks.



#33 Sergio OFFLINE  

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Posted 14 March 2016 - 04:48 AM

Hi! As per today, I have the same problem.

 

On my tablet, version installed: 2.6.11

When inside of my network there's no problem. Whenever I use the app, direct web access or the connect portal.

 

When outside:

Using the app trying to login with with connect, after login, it shows the server listing and when I choose my server, it shows the following error: "we're unable to connect to the selected server right now..."

If I use the web connect portal "app.emby.media" it shows the same error.

If I access through the public address/dns name "http://mydns:8092"or "https://mydns:8920" it works without problem.

On the router, those two ports are correctly forwarded.

 

Already took a look at the connectivity page and all seems ok.

Any thoughts? That's holding me back on my car implementation.

 

Note: If I start VPN on the laptop, for example, the "app.emby.media" portal with connect logically starts working.


Edited by Sergio, 14 March 2016 - 04:52 AM.


#34 Juice OFFLINE  

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Posted 09 July 2016 - 04:41 PM

I went to app.emby.media, logged in, and do not see my server listed.



#35 Luke OFFLINE  

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Posted 09 July 2016 - 04:42 PM

I went to app.emby.media, logged in, and do not see my server listed.

 

Hi, have you setup Emby Connect? You can learn how to do that here:

 

https://github.com/M...ki/Emby Connect

 

See the section "Server not listed?"



#36 jmos1277 OFFLINE  

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Posted 10 July 2016 - 01:50 AM

I've been having this same problem recently. Tonight, I decided to actually spend some time investigating.

 

Here's what I found:

Using the Emby app on my iPhone, I cannot connect to my server from outside of my network if I have the Emby server setup to use HTTPS. When I have my server setup to use HTTPS, I get the same message that the OP reported, "Unable to connect to selected server .. blah blah blah".  You can tell if your server is setup to use HTTPS by looking at the "Remote Access" address reported on the main page of your dashboard.  If the remote access address starts with "https", then your system is setup to use HTTPS.  If the remote access address starts with "http" (no s at the end), then your system is NOT setup to use HTTPS.

 

To fix the problem:

I currently disabled HTTPS on my Emby server.  Go to the Advanced settings on the dashboard, and UNCHECK "Report https as external address".  After this change, I can once again access my server from outside of my network using the Emby app.



#37 Luke OFFLINE  

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Posted 10 July 2016 - 01:57 AM

I've been having this same problem recently. Tonight, I decided to actually spend some time investigating.

 

Here's what I found:

Using the Emby app on my iPhone, I cannot connect to my server from outside of my network if I have the Emby server setup to use HTTPS. When I have my server setup to use HTTPS, I get the same message that the OP reported, "Unable to connect to selected server .. blah blah blah".  You can tell if your server is setup to use HTTPS by looking at the "Remote Access" address reported on the main page of your dashboard.  If the remote access address starts with "https", then your system is setup to use HTTPS.  If the remote access address starts with "http" (no s at the end), then your system is NOT setup to use HTTPS.

 

To fix the problem:

I currently disabled HTTPS on my Emby server.  Go to the Advanced settings on the dashboard, and UNCHECK "Report https as external address".  After this change, I can once again access my server from outside of my network using the Emby app.

 

Hi, good investigation, yes. You're correct. In order to use https with the ios app right now you would need to have a cert from a trusted authority.



#38 cones OFFLINE  

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Posted 23 July 2016 - 09:49 PM

I'm having issues similar to above. Everything works fine in my LAN. I'm using the Android app. I can access the server externally through IP in a web browser but can not through the app. When I log in with connect it tells me invalid user, and can't connect to server when I enter its IP. But doing that when in my LAN it works fine. Using 3.0.6 on the server and latest app.

Edited by cones, 23 July 2016 - 09:50 PM.


#39 ebr OFFLINE  

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Posted 24 July 2016 - 08:55 AM

I'm having issues similar to above. Everything works fine in my LAN. I'm using the Android app. I can access the server externally through IP in a web browser but can not through the app. When I log in with connect it tells me invalid user, and can't connect to server when I enter its IP. But doing that when in my LAN it works fine. Using 3.0.6 on the server and latest app.

 

Sounds like a router setup issue.  Please go through the troubleshooting steps here and let us know where you get hung up: https://github.com/M...ki/Connectivity



#40 anderbytes OFFLINE  

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Posted 24 July 2016 - 11:41 AM

To people that are experiencing HTTPS issues. What happens if you post your entire PEM chain inside that site?

https://tools.keycdn.com/ssl

 

Any errors? Can you post screens?







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