Weird Emby Connect issues after restoring from an old backup

[Snoood 0]

Hi mom, long time first time.

I have an unraid server running a reverse proxy using SWAG. While on a trip I noticed I wasn't able to write anything the shares - the cache drive died. I had a backup from December 2023 I could use, great. I figured it would allow myself and the user I had back then to operate as usual and then I'd have to add the users I had added more recently. Did all that, updated the watched statuses and got everything running on my home network.

The reverse proxy is working as intended as I can access the emby server from outside the home - in chrome. 

This is issue one and I think it's related to issue 2.

Issue 1 - I can connect to my emby server in Chrome on my phone but not through the emby app for Android even after a clean install.

Issue 2 - I cannot add the emails for emby connect to the "new" users without getting the error in the picture.

I don't understand why I'd be able to connect from outside the network on one device but not the other when both had worked previously. I'm pretty sure I'm getting a 400 error in the log but whhhhy? Everything else works.

If I've worded this horribly please let me have it.

embyserver.txt

[Luke 39614]

HI, the email address that you're trying to link with Emby Connect first needs to create an Emby Connect account by using the green link. Please let us know if this helps. Thanks.

[Snoood 0]

1 hour ago, Luke said:

HI, the email address that you're trying to link with Emby Connect first needs to create an Emby Connect account by using the green link. Please let us know if this helps. Thanks.

Thank you for the reply.

The "new users" I'm trying to add with their email addresses were already using the server with those emails before the restoration. So they have accounts already.

[Luke 39614]

4 minutes ago, Snoood said:

Thank you for the reply.

The "new users" I'm trying to add with their email addresses were already using the server with those emails before the restoration. So they have accounts already.

They do on your server but apparently not on ours with Emby Connect, so that is what i would try doing again. If you say they have accounts, then ask them to try logging into the forum with them.

[Snoood 0]

12 minutes ago, Luke said:

They do on your server but apparently not on ours with Emby Connect, so that is what i would try doing again. If you say they have accounts, then ask them to try logging into the forum with them.

They can, they might comment.

[Copeland10 0]

As one of the users on Snoood's server, I can confirm that the email addresses are valid with emby connect. 

[Luke 39614]

3 hours ago, Copeland10 said:

As one of the users on Snoood's server, I can confirm that the email addresses are valid with emby connect. 

Hi, how exactly did you confirm that?

[Snoood 0]

5 minutes ago, Luke said:

Hi, how exactly did you confirm that?

I think they meant that they can log into the forum with the email I was trying to use. They're one of the users from before I botched whatever I botched.

[Snoood 0]

So the reverse proxy is allowing connection externally but using emby connect will not connect to the server. It can see that logins are being attempted. I can attach another log if you'd like.

Also - just installed trakt and it's having no problem updating the watch status live. Which is weird since it won't authenticate the other connection. I'm sure it's probably some tiny thing I'm missing.

1 hour ago, Luke said:

Hi, how exactly did you confirm that?

 

 

Edited March 7 by Snoood

[Snoood 0]

I am able to have them log in with their user name and password now but emby connect still will not register

[Luke 39614]

Hi there, what exactly do you mean by "will not register" ?

[Luke 39614]

On 3/6/2025 at 9:36 PM, Snoood said:

So the reverse proxy is allowing connection externally but using emby connect will not connect to the server. It can see that logins are being attempted. I can attach another log if you'd like.

Also - just installed trakt and it's having no problem updating the watch status live. Which is weird since it won't authenticate the other connection. I'm sure it's probably some tiny thing I'm missing.

 

 

Emby Connect doesn't actually send login attempts to your server. This means the user tried to login directly to your server, which is fine, if you gave them credentials for that. If you didn't, then it could mean that they are confusing the difference between Emby Connect login and login to your server.

Anyway, please attach the log file from that time. Thanks.

[Snoood 0]

I had them start logging in with their user credentials after they replied to this post above. I'm assuming those failed login attempts were them trying to use the connect credentials as well. I'll attach a log from that time as well as my latest.

I'm still unable to add their email address in the "emby connect email address" field without getting "There was an error adding the Emby Connect account. Have you created an Emby account? Sign up at https://emby.media/connect." 

Here's a fun thing now too - the old users that existed on the backup can still use their emby connect logins.

 

embyserver-march 6.9.15.txt embyserver latest.txt

[Luke 39614]

On 3/10/2025 at 3:40 AM, Snoood said:

I had them start logging in with their user credentials after they replied to this post above. I'm assuming those failed login attempts were them trying to use the connect credentials as well. I'll attach a log from that time as well as my latest.

I'm still unable to add their email address in the "emby connect email address" field without getting "There was an error adding the Emby Connect account. Have you created an Emby account? Sign up at https://emby.media/connect." 

Here's a fun thing now too - the old users that existed on the backup can still use their emby connect logins.

 

embyserver-march 6.9.15.txt 606.71 kB · 0 downloads embyserver latest.txt 38.27 kB · 1 download

Hi @Snooodare you still having an issue with this? We are looking into it. Thanks.

[Snoood 0]

18 minutes ago, Luke said:

Hi @Snooodare you still having an issue with this? We are looking into it. Thanks.

I stopped having people use their Emby Connect Credentials altogether and haven't bothered to check. I can ask around and get back to you. I'd suggest that it was a cert issue if it wasn't for the two other accounts continuing to work through Emby Connect.

[Luke 39614]

OK I believe we have a handle on the issue and in the coming days an update will go out to the backup plugin to correct the issue in the restore process. Unfortunately as you're already impacted it won't help. We can probably handle that in a server update.

[Snoood 0]

20 minutes ago, Luke said:

OK I believe we have a handle on the issue and in the coming days an update will go out to the backup plugin to correct the issue in the restore process. Unfortunately as you're already impacted it won't help. We can probably handle that in a server update.

Sounds good! I think the while thing worked gang busters for the older accounts. 

Do we think that a backup, docker wipe and reinstall would be good? Or just keep on rockin'? 

Also, I'm so pumped to see that avatar everytime I'm looking for help.

[Luke 39614]

3 hours ago, Snoood said:

Sounds good! I think the while thing worked gang busters for the older accounts. 

Do we think that a backup, docker wipe and reinstall would be good? Or just keep on rockin'? 

Also, I'm so pumped to see that avatar everytime I'm looking for help.

At this point it sounds like you're set, so I wouldn't do that unless you really want to. And even if you do I would wait for another updated backup plugin.