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External IDX/SUB (SUBRIP) subtitles not working


streamac

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streamac

I have mkv files and external idx/sub subtitle files. They work in the web player but not in Apple TV and iOS apps. Srt subs and subs embedded in mkv files seem to work normally, so looks like it's just idx/sub and just ATV/iOS. Latest versions for all of them, Emby Server is running on a Mac. The apps show that there is a subtitle available, but turning it off and on doesn't do anything.

This stopped working some time ago, maybe 2-3 months ago so possibly coinciding with the 2.2.16 or 2.2.17 app releases.

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streamac

I got the terms mixed up, obviously the topic should read DVDSUB and not SUBRIP.

Anyway, here's the log. Looks like there's a clear subtitle error.

embyserver.txt

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@streamaccan you please show a screenshot of the bottom of the detail screen for this video? Thanks.

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streamac
10 hours ago, Luke said:

@streamaccan you please show a screenshot of the bottom of the detail screen for this video? Thanks.

Here. There's one mkv, idx and sub all with the same name.

screenshot.png

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OK thanks we’ll take a look at it.

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streamac

Thanks. Hopefully it can be fixed. I have to watch these with Kodi on my mediacenter but I'd rather use Emby through Apple TV.

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