Application incorrectly reports "Emby Server needs to be updated"

[dma_k 1]

When I try to connect to Emby server using URL like https://emby.server.com (hostname is an example) Emby Android application v3.3.40 refuses to connect showing the message "Got it", which is truly uninformative, and after that button is pressed it shows "Emby Server needs to be updated". However when I switch off WiFi (so start using LTE), application connects just fine. Then I switch on WiFi, and application continues to work properly (namely, library browsing and media playback work fine).

Same issue with connection when using internal server IP address and default port (application does not connect).

Tried with and without "Allow remote connections" enabled.

How in general Emby server detects that user is external, if Emby functions under reverse proxy (and, for example, reverse proxy does not set `X-Forwarded-For` HTTP reader)?

Subissues:

• When trying to remove the server in app, nothing happens (reported earlier).
• I have entered the external hostname into the app, however it displays the internal IP address.
• ProxyHeaderModeHelp is not provided.

Similar issues I've inspected so far:

 

[Luke 40077]

Hi, what version of the server are you on?

[dma_k 1]

The version is 4.8.0.59.

[Luke 40077]

Hi, can you please see if this build makes a difference: https://www.dropbox.com/s/u1obwrckg4lkjc8/emby-android-google-armeabi-v7a-release.apk?dl=0

Thanks.

[Luke 40077]

@dma_k?

[dma_k 1]

On 11/19/2023 at 10:19 PM, Luke said:

Hi, can you please see if this build makes a difference: https://www.dropbox.com/s/u1obwrckg4lkjc8/emby-android-google-armeabi-v7a-release.apk?dl=0

Thanks.

One day of testing shows that it works just OK.

[Luke 40077]

39 minutes ago, dma_k said:

One day of testing shows that it works just OK.

So you no longer see that message?

[dma_k 1]

12 hours ago, Luke said:

So you no longer see that message?

Right, android application now behaves correctly and does not show any errors.

[Luke 40077]

Great, thanks. Can you go back to the 3.3.46 store version? I'm curious if that also behaves correctly because given that I could never reproduce, I'm not sure which version resolves it. Thanks.

[dma_k 1]

5 hours ago, Luke said:

Great, thanks. Can you go back to the 3.3.46 store version? I'm curious if that also behaves correctly because given that I could never reproduce, I'm not sure which version resolves it. Thanks.

When I install Emby from playstore (3.3.46) the problem is back (cannot connect to the server).

[Luke 40077]

OK thanks for the info.

[Strygaldwir 1]

Server version 4.7.11.0 with android client 3.3.77 (from Google Play) same story, but your build from link above helps, thank you.

[Luke 40077]

On 3/23/2024 at 4:38 AM, Strygaldwir said:

Server version 4.7.11.0 with android client 3.3.77 (from Google Play) same story, but your build from link above helps, thank you.

Hi, are you able to update to Emby Server 4.8?

[Strygaldwir 1]

Not yet. Emby installed on CentOS7-> old glibc libraries  and I decided that i am completely satisfied with 4.7.x for now 

[Luke 40077]

OK thanks for the update. By the way you can get past the server update messages by at least updating from 4.7.11 to 4.7.14. Most apps are looking for a minimum of 4.7.12 now, so updating to 4.7.14 should hold you for a while.

[paulneocube23 0]

So I am dealing with this same issue, and I even downloaded the beta software so that is even newer version but low and behold I get this rotten error message on both windows and android versions of the app, The server can't be updated any further. Any fixes?

[Luke 40077]

On 8/23/2024 at 8:49 AM, paulneocube23 said:

So I am dealing with this same issue, and I even downloaded the beta software so that is even newer version but low and behold I get this rotten error message on both windows and android versions of the app, The server can't be updated any further. Any fixes?

Hi @paulneocube23what version of the server are you on?

[paulneocube23 0]

On 8/24/2024 at 2:21 PM, Luke said:

Hi @paulneocube23what version of the server are you on?

Sorry never got message notification. The server version is: Version 4.9.0.30 beta

[Luke 40077]

On 9/1/2024 at 9:38 AM, paulneocube23 said:

Sorry never got message notification. The server version is: Version 4.9.0.30 beta

OK please attach the emby server log from when this happened:

How to Report a Problem

Thanks.

[diveny 0]

I got the same error from the IOS app. 

Server version: 4.8.8.0

App version: 2.2.29

IOS: 18.0

Tried it from an android device and that seems to be working. I don't see anything of note in the server logs themselves. 

[diveny 0]

After some more testing, it appears the Android version also has this issue. It was the Android TV version that was working.

However, I noticed a brief popup on the Android TV version saying something about an incompatible server version. But less than a second later, it just goes through and I am able to access my Emby server.

[diveny 0]

Nevermind fixed it by reinstalling Emby server.

[Luke 40077]

On 9/23/2024 at 11:58 AM, diveny said:

Nevermind fixed it by reinstalling Emby server.

Hi, thanks for following up. We're looking into this.

[mikehadley 0]

I am trying to be a new user BUT

 

Have downloaded Server software from Emby site - after installation I click on Configure from the tray and get the dreaded "Needs to be updated and a linkk to Jellyfin - https://github.com/jellyfin/jellyfin  - which doesn't work anyway.

 

So, how do I get to Update a new installation so that I can progress and use it !

 

Mike H

[Neminem 886]

Jellifin and Emby use the same ports 8096 and 8920.

Shutdown jellifin and see if that helps.