How do I complete erase a profile?

[Matts915 0]

I installed Emby Server, gave it access to my media files, and then attempted to play some videos on my television that were stored on my Synology NAS.  I noticed that on the server, scanning the library just sort of hung at like 80% and never finished.  Also, when I add a new folder it doesn't show up in the Library.  The videos that I tried to play on my television wouldn't play, I got this spinning blue circle.  I attached a couple server logs....I'm in a complete morass though, I have no idea if these are even the right ones.  I just want to delete everything and start over.  But when I uninstall Emby and then reinstall it on my Synology the user profile with all the data is still there.  How do I get rid of everything, user profile, library, etc.  I want it to be like a fully fresh install. 

embyserver-63829629707.txt embyserver.txt

Edited September 7, 2023 by Matts915

[Luke 38498]

Hi, you'd have to delete the server's data folder:

Emby Server Data Folder

But this might not be necessary. You don't want to repeat the same process and end up with the same result.

[Luke 38498]

Quote

I noticed that on the server, scanning the library just sort of hung at like 80% and never finished.  Also, when I add a new folder it doesn't show up in the Library.

These are connected. When the scan completes, your content will show up. The first time getting through can take a little bit longer. It's not hung. I would just give it time and allow it to finish. Please let us know if this helps.

[Luke 38498]

Quote

The videos that I tried to play on my television wouldn't play, I got this spinning blue circle

Hi, can you please provide an example? Was an ffmpeg log file generated when you tried to play?

[Matts915 0]

30 minutes ago, Luke said:

Hi, can you please provide an example? Was an ffmpeg log file generated when you tried to play?

ffmpeg-directstream-0867c079-98c8-4bab-8952-fa0cef1eeb2c_1.txt

 

I believe this is from my first attempt to play a file...

Edited September 8, 2023 by Matts915

[Matts915 0]

Also, scan completed overnight, it definitely didn't add any of the new folders...they're on the NAS, I can pull up the files, folder doesn't show up in Emby though.  The only things that show up are the files and folders that were there when I first made the account

Edited September 8, 2023 by Matts915

[Matts915 0]

bumpity

[Luke 38498]

13 hours ago, Matts915 said:

Also, scan completed overnight, it definitely didn't add any of the new folders...they're on the NAS, I can pull up the files, folder doesn't show up in Emby though.  The only things that show up are the files and folders that were there when I first made the account

Can you please provide a specific example?

[Matts915 0]

9 hours ago, Luke said:

Can you please provide a specific example?

Oddly, when I added more files to the folder it showed up!  So that's solved. 

As for files not playing, I did some testing to see which files would/wouldn't play.  I haven't gotten any 8k resolution files to play, and SOME 4k files.  I noticed that that bit-rate on the files that won't play is much higher....so something that has a bitrate of 25 mbps plays fine....something with 200 mbps won't play.  I tried to find the cutoff, it appears to be in the 30s somewhere.  I can get things at 32 mbps to play, but 50 mbps won't, 45 mbps won't, etc.    I would think it was a network issue, BUT all the files play on other devices, for instance, my PC.  

[Luke 38498]

On 9/9/2023 at 9:11 AM, Matts915 said:

Oddly, when I added more files to the folder it showed up!  So that's solved. 

As for files not playing, I did some testing to see which files would/wouldn't play.  I haven't gotten any 8k resolution files to play, and SOME 4k files.  I noticed that that bit-rate on the files that won't play is much higher....so something that has a bitrate of 25 mbps plays fine....something with 200 mbps won't play.  I tried to find the cutoff, it appears to be in the 30s somewhere.  I can get things at 32 mbps to play, but 50 mbps won't, 45 mbps won't, etc.    I would think it was a network issue, BUT all the files play on other devices, for instance, my PC.  

@Matts915

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!