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I Lost My Guide

mike3821

By mike3821
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mike3821

mike3821 66

Posted
Posted (edited)

Is there something wrong with Emby guide sources? Woke up this morning and I’m not able to pull Emby guide data…

I noticed there was an Emby guide app update pushed yesterday too.

 

Edited by mike3821
mike3821

mike3821 66

Posted
  • Author
Posted

I’m currently experiencing this issue.

 

mike3821

mike3821 66

Posted
  • Author
Posted (edited)
12 minutes ago, Luke said:

Hi @mike3821 can you please describe the issue that you're having?

Thanks !

It may not be exact.

I woke up today with zero guide info. Nothing

has changed on my part except for a Emby restart because of updates pushed to it including a guide app update from Emby.

 

I have gone through my source and channel sources and tried clicking save. I have even added a brand new guide source and nothing happens when it apparently downloads.

 

You see the progress bar for 5 seconds and then it stops.

72CB9C83-3353-403C-BF52-679998707923.jpeg

Edited by mike3821
Luke Emby Team

Luke 38841

Posted
Posted

Please try refreshing the guide data and then attach the emby server log. Thanks.

mike3821

mike3821 66

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  • Author
Posted
2 minutes ago, Luke said:

Please try refreshing the guide data and then attach the emby server log. Thanks.

 

embyserver.txt

Luke Emby Team

Luke 38841

Posted
Posted
13 minutes ago, mike3821 said:

 

embyserver.txt 5.83 MB · 1 download

What is the schedule for your refresh guide scheduled task? One of your channel providers is sending back a "too many requests' error response. that is the reason for your problem.

mike3821

mike3821 66

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  • Author
Posted (edited)

Odd. I haven’t changed a thing. I’m wondering if you see that in the log as of now because I’ve attempted several times.

Every 6 hours.

The channel guide source is Emby though.

Edited by mike3821
Luke Emby Team

Luke 38841

Posted
Posted
18 minutes ago, mike3821 said:

Odd. I haven’t changed a thing. I’m wondering if you see that in the log as of now because I’ve attempted several times.

Every 6 hours.

The channel guide source is Emby though.

The guide source is Emby, but the problem is the channel source, not the guide source. You may need to lower that frequency. For reference, the default is 24 hours.

mike3821

mike3821 66

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  • Author
Posted
16 minutes ago, Luke said:

The guide source is Emby, but the problem is the channel source, not the guide source. You may need to lower that frequency. For reference, the default is 24 hours.

Where are you seeing this in the log so I can verify.

Reason I ask, it won’t even update for my hdhomerun devices. OTA.

mike3821

mike3821 66

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  • Author
Posted (edited)

Here is what I'm seeing for one of my HDHomerun OTA channels. I get this for ALL channels.

To add it looks like Emby is reaching out to the following IP's for guide updates.

104.21.233.213

 
104.21.233.214

2023-03-14 16:01:49.797 Info LiveTvManager: Refreshing guide with 14 days of guide data
2023-03-14 16:01:49.805 Debug LiveTV: Getting programs for channel 2.1-WJBK from Emby Guide Data-CAN-OTAN8R1V6
2023-03-14 16:01:49.805 Debug LiveTV: Skipping getting programs for channel 2.1-WJBK from Emby Guide Data-USA-DITV505-DEFAULT, because it's not enabled for this tuner.
2023-03-14 16:01:49.805 Debug LiveTV: Skipping getting programs for channel 2.1-WJBK from Emby Guide Data-CAN-0005604-X, because it's not enabled for this tuner.
2023-03-14 16:01:49.805 Debug LiveTvManager: Channel WJBK has 0 programs

Edited by mike3821
mike3821

mike3821 66

Posted
  • Author
Posted
13 minutes ago, mike3821 said:

Here is what I'm seeing for one of my HDHomerun OTA channels. I get this for ALL channels.

To add it looks like Emby is reaching out to the following IP's for guide updates.

104.21.233.213

 
104.21.233.214

2023-03-14 16:01:49.797 Info LiveTvManager: Refreshing guide with 14 days of guide data
2023-03-14 16:01:49.805 Debug LiveTV: Getting programs for channel 2.1-WJBK from Emby Guide Data-CAN-OTAN8R1V6
2023-03-14 16:01:49.805 Debug LiveTV: Skipping getting programs for channel 2.1-WJBK from Emby Guide Data-USA-DITV505-DEFAULT, because it's not enabled for this tuner.
2023-03-14 16:01:49.805 Debug LiveTV: Skipping getting programs for channel 2.1-WJBK from Emby Guide Data-CAN-0005604-X, because it's not enabled for this tuner.
2023-03-14 16:01:49.805 Debug LiveTvManager: Channel WJBK has 0 programs

embyserver.txt

Luke Emby Team

Luke 38841

Posted
Posted
1 hour ago, mike3821 said:

Where are you seeing this in the log so I can verify.

Reason I ask, it won’t even update for my hdhomerun devices. OTA.

It's one of your m3u's: 

2023-03-14 13:46:34.457 Info HttpClient: GET https://opop.pro/x_path1_x
2023-03-14 13:46:34.802 Error M3UTunerHost: Error getting channel list
	*** Error Report ***
	Version: 4.7.11.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.10.0-21-amd64 (debian-kernel@lists.debian.org) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: TooManyRequests
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Emby.M3UTuner.M3uParser.Parse(TunerHostInfo tuner, String playlistUrl, String userAgent, String channelIdPrefix, String tunerHostId, CancellationToken cancellationToken)
	   at Emby.M3UTuner.M3UTunerHost.GetChannelsInternal(TunerHostInfo tuner, CancellationToken cancellationToken)
	   at MediaBrowser.Controller.LiveTv.BaseTunerHost.GetChannels(TunerHostInfo host, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()

 

Luke Emby Team

Luke 38841

Posted
Posted
Quote

Skipping getting programs for channel 4.3-Me TV from Emby Guide Data-CAN-0005604-X, because it's not enabled for this tuner

You may want to check the options for each guide source and make sure the guide source is enabled for the appropriate tuners.

Maybe you removed and re-added your tuner? That may have caused this.

mike3821

mike3821 66

Posted
  • Author
Posted
5 minutes ago, Luke said:

It's one of your m3u's: 

2023-03-14 13:46:34.457 Info HttpClient: GET https://opop.pro/x_path1_x
2023-03-14 13:46:34.802 Error M3UTunerHost: Error getting channel list
	*** Error Report ***
	Version: 4.7.11.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.10.0-21-amd64 (debian-kernel@lists.debian.org) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: TooManyRequests
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Emby.M3UTuner.M3uParser.Parse(TunerHostInfo tuner, String playlistUrl, String userAgent, String channelIdPrefix, String tunerHostId, CancellationToken cancellationToken)
	   at Emby.M3UTuner.M3UTunerHost.GetChannelsInternal(TunerHostInfo tuner, CancellationToken cancellationToken)
	   at MediaBrowser.Controller.LiveTv.BaseTunerHost.GetChannels(TunerHostInfo host, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()

 

Take a look at my recent log and see if you see anything. I’m not seeing this as of now. Can verify?

mike3821

mike3821 66

Posted
  • Author
Posted (edited)
3 minutes ago, Luke said:

You may want to check the options for each guide source and make sure the guide source is enabled for the appropriate tuners.

Maybe you removed and re-added your tuner? That may have caused this.

I haven’t removed or changed anything in a while. There is 3 guide sources. It shows which one it uses.

Edited by mike3821
Luke Emby Team

Luke 38841

Posted
Posted
3 minutes ago, mike3821 said:

Take a look at my recent log and see if you see anything. I’m not seeing this as of now. Can verify?

Correct. I don't see it in the most recent log, but if this is something that might come up again then I would probably still suggest reducing the frequency of the guide refresh. Having it every six hours seems a little aggressive.

Luke Emby Team

Luke 38841

Posted
Posted
1 minute ago, mike3821 said:

I haven’t removed or changed anything in a while. There is 3 guide sources. It shows which one it uses.

OK, I would still click into each guide source and make sure the guide source is enabled for the appropriate tuners.

mike3821

mike3821 66

Posted
  • Author
Posted
2 minutes ago, Luke said:

OK, I would still click into each guide source and make sure the guide source is enabled for the appropriate tuners.

That's what I just did with the same results. Every channel has 0 programs.

I've made changes regarding frequency. This hasn't been an issue but probably best practise.

This started after the most recent Emby Guide App update which was pushed yesterday.

 

Luke Emby Team

Luke 38841

Posted
Posted
3 minutes ago, mike3821 said:

That's what I just did with the same results. Every channel has 0 programs.

I've made changes regarding frequency. This hasn't been an issue but probably best practise.

This started after the most recent Emby Guide App update which was pushed yesterday.

 

How many guide sources do you have configured? Can you show a screenshot of the options for each one?

mike3821

mike3821 66

Posted
  • Author
Posted (edited)

SCR-20230314-nhf.thumb.png.2fcd141c7d6116b730ec2853170ab7f0.pngSCR-20230314-nh1.thumb.png.6b04da1b59f71ce0aef873ffd46a7689.pngSCR-20230314-ngm.thumb.png.921b64797b9e3b061243b95c63ab824d.png

11 minutes ago, Luke said:

How many guide sources do you have configured? Can you show a screenshot of the options for each one?

 

SCR-20230314-nax.png

 

 

Edited by mike3821
mike3821

mike3821 66

Posted
  • Author
Posted

Just wanted to drop in and let you know guide data started populating late yesterday with no changes on my part.

Luke Emby Team

Luke 38841

Posted
Posted

That's interesting. Thanks for the feedback.

  • 4 weeks later...
mike3821

mike3821 66

Posted
  • Author
Posted
On 15/03/2023 at 13:19, Luke said:

That's interesting. Thanks for the feedback.

Schedule live update kicked off and no guide data again. A manual update just finished in seconds.

Nothing has changed.

mike3821

mike3821 66

Posted
  • Author
Posted

I can't see why it's not getting data. Very frustrating.

Where does emby reach out for guide data? I'd like to confirm no IPS or anything is taking place.

Looking over my firewall, there is no indication of anything being blocked.

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