KarlHungus67 5 Posted November 23, 2022 Share Posted November 23, 2022 (edited) Hello, Since some days, I see on some of my movies this strange behaviour (see attached). On some movies, it occurs at every subtitles displayed. Other times, only 1 subtiles per 3 or 4. I always use SRT format. Occurs on my Samsung SmartTV. Any idea ? Thanks Edited November 23, 2022 by KarlHungus67 Link to comment Share on other sites More sharing options...
Luke 37090 Posted November 23, 2022 Share Posted November 23, 2022 HI, we'll take a look at it. Thanks for reporting. Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 24, 2022 Author Share Posted November 24, 2022 (edited) Thanks. Is it possible to downgrade Samsung App to check if it's a regression ? Don't find archives of past versions ? I was in 1.4.6 and try to upgrade to last 1.4.8, but same problem. Edited November 24, 2022 by KarlHungus67 Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 25, 2022 Author Share Posted November 25, 2022 Do I have to open a topic in Samsung TV category, as it seems clearly a Tizen App issue.? No problem with same movie on web browser on windows. Link to comment Share on other sites More sharing options...
visproduction 123 Posted November 25, 2022 Share Posted November 25, 2022 Open up the SRT file and see if there is a starting command with WEBVTT. See: https://www.3playmedia.com/blog/how-to-create-a-webvtt-file/ Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 25, 2022 Author Share Posted November 25, 2022 (edited) 2 hours ago, visproduction said: Open up the SRT file and see if there is a starting command with WEBVTT. See: https://www.3playmedia.com/blog/how-to-create-a-webvtt-file/ Hello. No, it's a plain SRT file, not a webvtt. This is the top of the file : 1 00:00:06,382 --> 00:00:08,384 <i>Like a Virgin,</i> c'est l'histoire d'une fille And the line of my screenshot. 24 00:01:08,486 --> 00:01:12,824 que j'ai retrouvé dans un manteau. C'était quoi, son nom ? Those x-timestamp informations seems added by the App. And doesn't appears on previous versions of samsung App (or else I would have noticed). Edited November 25, 2022 by KarlHungus67 Link to comment Share on other sites More sharing options...
Luke 37090 Posted November 25, 2022 Share Posted November 25, 2022 I'll move this to the Samsung section. Thanks. Link to comment Share on other sites More sharing options...
SamES 891 Posted November 25, 2022 Share Posted November 25, 2022 @KarlHungus67 can you please confirm your TV model? Thanks Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 25, 2022 Author Share Posted November 25, 2022 48 minutes ago, SamES said: @KarlHungus67 can you please confirm your TV model? Thanks It's a serie 6, from 2016. Reference : UE55KU6000 Always use, since years, the usb install for the app. Link to comment Share on other sites More sharing options...
SamES 891 Posted November 25, 2022 Share Posted November 25, 2022 Thanks. Did this issue just start recently? Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 25, 2022 Author Share Posted November 25, 2022 I have upgraded to 1.4.6 maybe 1 month ago. I'm nearly sure it occurs from that point. Saw this problem on a new movie some weeks ago, and thought the subtiles were badly coded or something like that. But when I've watched again an old movie from my library 3 days ago and see also this problem, I think about an app issue. Link to comment Share on other sites More sharing options...
SamES 891 Posted November 25, 2022 Share Posted November 25, 2022 I think something might have changed in the server as the app hasn’t changed. I’ll check it out, we might need to make a change in the app Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 25, 2022 Author Share Posted November 25, 2022 Yes, Last month I probably upgrade also the server to last version. I usually perform both updates along Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 26, 2022 Author Share Posted November 26, 2022 (edited) Ok, I'm lost now Downgrade the server up to 4.7.1, and still same issue. Must have miss something, but it's impossible I've missed this issue since months.... Could it be in 1.4.6 or 1.4.8 app ? But can't downgrade to test... Edited November 26, 2022 by KarlHungus67 Link to comment Share on other sites More sharing options...
SamES 891 Posted November 26, 2022 Share Posted November 26, 2022 I'll check it out 1 Link to comment Share on other sites More sharing options...
SamES 891 Posted November 26, 2022 Share Posted November 26, 2022 Can you please send me a snapshot of the Now Playing info from the server dashboard during playback when you're having this issue? Like this Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted November 26, 2022 Author Share Posted November 26, 2022 Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted December 8, 2022 Author Share Posted December 8, 2022 Hi, Any hint on this issue ? Thanks Link to comment Share on other sites More sharing options...
SamES 891 Posted December 8, 2022 Share Posted December 8, 2022 Can you please enable debug logging on the server, run the task to rotate the log file, then test this again? Please send me the server log and any ffmpeg logs that are created for this test You can turn off debug logging once you're done Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted December 8, 2022 Author Share Posted December 8, 2022 Please find attached logs. I launch the movie very short time (2 min), as problematics subtitles appears right in the beginning. Thanks embyserver.txt ffmpeg-remux-59463a0b-7cfb-4411-b520-5f567053e471_1.txt Link to comment Share on other sites More sharing options...
SamES 891 Posted December 10, 2022 Share Posted December 10, 2022 Thanks, that helped. It's only an issue for internal SRT/subrip (not external) on older devices. We had a fix for this, but I removed it 15 months ago. I can't recall why, but you're the first person who's noticed! I've put it back, so it should be fixed in the next USB release. Did you recently change from the store install to using the USB version, or from a very old USB version to a more recent one? Link to comment Share on other sites More sharing options...
KarlHungus67 5 Posted December 10, 2022 Author Share Posted December 10, 2022 Thanks. When you says "internal" srt, you mean srt embedded in MKV ? (all my mkv are in this case). Never use the store install, but always USB (as I'm in France, so no emby on store). Updated the app recently, but before, I'm not sure it was a version so old....but perhaps... Strange it doesn't appears on every mkv files... Only for some. Will wait for next update Link to comment Share on other sites More sharing options...
SamES 891 Posted December 10, 2022 Share Posted December 10, 2022 7 hours ago, KarlHungus67 said: When you says "internal" srt, you mean srt embedded in MKV ? (all my mkv are in this case). Correct. srt files embedded in media are detected as subrip . You may have had a very old USB version before I removed this fix, and before Samsung enforced the 30 day limit. Should be fine for next release Link to comment Share on other sites More sharing options...
Solution KarlHungus67 5 Posted December 16, 2022 Author Solution Share Posted December 16, 2022 Hello, Just install the 1.4.9, and it seems solved now ! Many thanks for this 2 Link to comment Share on other sites More sharing options...
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