I can't launch a different audio language than the default

[ambou75 1]

Hello,

I have an issue on my new Samsung QLED QE55Q83B 4K 2022 (Model Code QE55Q83BATXXC) with the tizen app (I tried with latest version and older).

I have movies with multiple audio languages but when i launch the video, it use always french audio which is tag as default, whatever language i choose. I can switch subtitles without problems.

Do you have a solution ? Thank's

Edited October 31, 2022 by ambou75

[Luke 39618]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[ambou75 1]

Hello,

I have movies with multiple audio languages but when i launch the video from tv app (emby tizen), it always use the first audio language of the list, whatever language i choose. I can switch subtitles without problems.

I don't have problem when i use Windows app (Emby theater) or via web interface.

App Tizen Version : 4.7.8.0

Synology NAS with package Emby Server 4.6.7.0

Do you have a solution ? Thank's

logs_streaming.zip

[Luke 39618]

3 hours ago, ambou75 said:

Hello,

I have movies with multiple audio languages but when i launch the video from tv app (emby tizen), it always use the first audio language of the list, whatever language i choose. I can switch subtitles without problems.

I don't have problem when i use Windows app (Emby theater) or via web interface.

App Tizen Version : 4.7.8.0

Synology NAS with package Emby Server 4.6.7.0

Do you have a solution ? Thank's

logs_streaming.zip 8.23 kB · 0 downloads

hi @ambou75 this is only a small snippet. Can you please attach the complete emby server log file? Thanks.

[ambou75 1]

Yes, of course

For information, there are lot of different ip address in log file, my samsung tv use ip address 192.168.1.89 (this is this hardware which can't use my audio language selection).

Thank's

embyserver-63802854000.zip

[Luke 39618]

On 11/1/2022 at 5:40 PM, ambou75 said:

Yes, of course

For information, there are lot of different ip address in log file, my samsung tv use ip address 192.168.1.89 (this is this hardware which can't use my audio language selection).

Thank's

embyserver-63802854000.zip 568.7 kB · 0 downloads

Can you try updating to Emby for Samsung 1.4.8 and see if that helps? Please let us know. Thanks.

[ambou75 1]

Hello, could you post the link for this release please ?

Thank's

[Luke 39618]

13 minutes ago, ambou75 said:

Hello, could you post the link for this release please ?

Thank's

https://emby.media/emby-for-samsung-smart-tv.html

[ambou75 1]

I use the tizen.zip with last commit 14 days ago from this link https://github.com/MediaBrowser/Emby.Releases/raw/master/tizen/tizen.zip, i have the same problem.

 

[Luke 39618]

1 minute ago, ambou75 said:

I use the tizen.zip with last commit 14 days ago from this link https://github.com/MediaBrowser/Emby.Releases/raw/master/tizen/tizen.zip, i have the same problem.

 

What version number are you on now?

[ambou75 1]

I use embyserver version 4.6.7.0 for synology and i use tizen link realesed 14 days ago and i can't find which version is in the zip, how can i find the version number of the tizen samsung client ? I only have the zip link. When i extract zip file i don't have a txt file or readme with the version number.

[ambou75 1]

My last install from tizen.zip of your link. For samsung 1.4.6

Edited November 3, 2022 by ambou75

[FrostByte 5216]

1 hour ago, Luke said:

Can you try updating to Emby for Samsung 1.4.8 and see if that helps? Please let us know. Thanks.

Luke, I don't think GitHub was updated.

[Luke 39618]

Sorry my mistake. 1.4.6 is indeed the latest.

Are you able to update to Emby Server 4.7.8?

[ambou75 1]

I don't think the root cause is my emby server version because it was working on my previous samsung tv and it's still working with others clients (Emby Theater for Windows, android and web client.

 

[ambou75 1]

i could try to update emby server from my synology, but synology package manager does not offer me the latest version

[ambou75 1]

Hello,

I have installed Emby Server 4.7.8.0 with a docker container and try with different movies to use the emby client 1.4.6 on my samsung tv and i have exactly the same issue.

Emby Client for samsung 1.4.6 only choose first audio language in the drop-down list.

 

Edited November 5, 2022 by ambou75

[FrostByte 5216]

On 11/3/2022 at 4:52 PM, ambou75 said:

i could try to update emby server from my synology, but synology package manager does not offer me the latest version

You can download the spk and update by clicking Manual Install in Package Center also.  The Synology store is always behind as they do their own testing.

[gLuTaMa 1]

Hi,

i have the same issue. Audiolanguage is always first line in file.

App-Version: 1.4.6

Emby-Server: 4.7.9.0

 

 

[Luke 39618]

5 hours ago, gLuTaMa said:

Hi,

i have the same issue. Audiolanguage is always first line in file.

App-Version: 1.4.6

Emby-Server: 4.7.9.0

 

 

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[gLuTaMa 1]

Hi,

the video file starts successfully. But it's not possible to change audio line, although my selection is displayed in the frontend.
There is no difference if i change before i start the video or when I try to change the language after start.
 I changed the the sequence with external tool and could therefore determine that actually only the audio line 1 is played, no matter which setting is displayed.

Thanks for your support.

embyserver.txt

 

 

[gLuTaMa 1]

Hi,

short update. Same issue with 1.4.8  

do you need a new log file?

 

 

 

[Luke 39618]

Hi, we are looking into it. .Thanks.

[ambou75 1]

I confirm the same issue with Emby for Samsung 1.4.8

[Yangorang 0]

It would seem that regardless of having the "Play default audio track regardless of language" option disabled and selecting the language I want in Emby it still plays the default audio track regardless.  This is not an issue from the web client.