Luke 37128 Posted October 5, 2014 Share Posted October 5, 2014 i just tried from the metadata manager from Media Browser and it worked just fine. In any case, if Tmdb acknowledges a problem, then until it's resolved it doesn't matter if one program works or another doesn't. There's nothing for us to do until they issue a follow-up statement. Link to comment Share on other sites More sharing options...
awakening 5 Posted October 5, 2014 Share Posted October 5, 2014 Good. Te new beta version runs fine and i'm sure Tmdb will get it together again. Thnx. Link to comment Share on other sites More sharing options...
Rando 0 Posted October 6, 2014 Share Posted October 6, 2014 There was a mention about a tweet from TheMovieDB about a problem, but the only tweet I could find referenced a Google Plus post that indicated they solved the problem with their cache server (September 25/26). Is there another posting I'm not seeing where they think they still have an issue at TMDB? Link to comment Share on other sites More sharing options...
BAS 225 Posted October 6, 2014 Share Posted October 6, 2014 I to was wondering this, I looked in their forums, twitter feed, etc and I'm not seeing anything about a problem being fixed. Looks like whoever posted on their Google Plus page, Travis replied saying there hasn't been a problem since Sep 25th. https://plus.google.com/communities/113373898362999515939 Link to comment Share on other sites More sharing options...
cncb 17 Posted October 6, 2014 Share Posted October 6, 2014 I am also still getting no artwork to download. Link to comment Share on other sites More sharing options...
awakening 5 Posted October 6, 2014 Share Posted October 6, 2014 How does this work? If 2 different programs (meta browser and WMC) on the same computer, connect to the same web address (Timdb), is then not the most logic conclusion that the problem is with the program (WMC) that cannot connect? Link to comment Share on other sites More sharing options...
djlf 40 Posted October 6, 2014 Share Posted October 6, 2014 This from tmdb would suggest problem is with MB server Travis Bell owner Hi Aryn,There hasn't been any availability issues since September 25, and even then it was only an issue that lasted an hour.There are currently no known issues. I'm not entirely sure what you mean by "screenshot" though. We return the same highest rated poster and backdrop as you can see on the website. It all just depends on what is being queried, which unfortunately I have no knowledge about.Have you contacted the devs of MB? Link to comment Share on other sites More sharing options...
ebr 14937 Posted October 6, 2014 Share Posted October 6, 2014 I don't see a log posted anywhere in this thread. If we have an issue, the only way we can diagnose it is with a log that reproduces the problem. How to Report a Problem Link to comment Share on other sites More sharing options...
awakening 5 Posted October 6, 2014 Share Posted October 6, 2014 Here are some log files. Hope this helps. server-install.log server-update.log server-63548199584.txt Link to comment Share on other sites More sharing options...
djlf 40 Posted October 6, 2014 Share Posted October 6, 2014 (edited) MBS : Version 3.0.5390.25829 only FANART available for download when browsing images in metadata manager. links to TMDB material seems to have disappeared Edited October 6, 2014 by djlf Link to comment Share on other sites More sharing options...
ebr 14937 Posted October 6, 2014 Share Posted October 6, 2014 Okay, in order to make a log useful, it needs to contain the process we are investigating. In this instance, you need to find an item that has this problem and refresh it. Then confirm that no images were found/downloaded and then post that log. Thanks. Link to comment Share on other sites More sharing options...
djlf 40 Posted October 6, 2014 Share Posted October 6, 2014 Sorry tried to edit previous post with relevant logs but wont let me keeps saying log file too big. Not sure what I am at hopefully someone else can post up relevant info but still cannot fetch images from TMDB at all with this recent server update Link to comment Share on other sites More sharing options...
JamesWarner740 0 Posted October 6, 2014 Share Posted October 6, 2014 I can also confirm that i didnt have this problem until after the update. ive included a screenshot of my log. Link to comment Share on other sites More sharing options...
ebr 14937 Posted October 6, 2014 Share Posted October 6, 2014 Thanks but that log section is not relevant to this issue. To see relevant data I'll need someone to do the steps I outlined. Okay, in order to make a log useful, it needs to contain the process we are investigating. In this instance, you need to find an item that has this problem and refresh it. Then confirm that no images were found/downloaded and then post that log. Thanks. Link to comment Share on other sites More sharing options...
JamesWarner740 0 Posted October 6, 2014 Share Posted October 6, 2014 Link to comment Share on other sites More sharing options...
JamesWarner740 0 Posted October 6, 2014 Share Posted October 6, 2014 i tried to copy and paste the whole thing but it wouldnt let me Link to comment Share on other sites More sharing options...
awakening 5 Posted October 6, 2014 Share Posted October 6, 2014 The latest logfile is almost 10x bigger then the max. file size. is there a way to select the relevant info from that file? or can i send it to you another way? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted October 6, 2014 Share Posted October 6, 2014 This from tmdb would suggest problem is with MB server Travis Bell owner Hi Aryn, There hasn't been any availability issues since September 25, and even then it was only an issue that lasted an hour. There are currently no known issues. I'm not entirely sure what you mean by "screenshot" though. We return the same highest rated poster and backdrop as you can see on the website. It all just depends on what is being queried, which unfortunately I have no knowledge about. Have you contacted the devs of MB? I thought it might be prudent to post over there just to be safe since generally when they have a problem it is very short-term. Link to comment Share on other sites More sharing options...
JamesWarner740 0 Posted October 6, 2014 Share Posted October 6, 2014 I have absolutely nothing to do today, so you tell me exactly what you need and i will get you the info so the problem can be sorted out. Link to comment Share on other sites More sharing options...
Happy2Play 8315 Posted October 6, 2014 Share Posted October 6, 2014 The latest logfile is almost 10x bigger then the max. file size. is there a way to select the relevant info from that file? or can i send it to you another way? How to Post Log Files Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted October 6, 2014 Share Posted October 6, 2014 The latest logfile is almost 10x bigger then the max. file size. is there a way to select the relevant info from that file? or can i send it to you another way? If you have a Dropbox account, you can save the log to your Dropbox and then provide the share link. I added another handful of movies last night before sacking out. So I should have relevant info in my logs. I'll be posting mine here shortly. Link to comment Share on other sites More sharing options...
djlf 40 Posted October 6, 2014 Share Posted October 6, 2014 THOSE THIS HELP?? server-63548208378.txt Link to comment Share on other sites More sharing options...
JamesWarner740 0 Posted October 6, 2014 Share Posted October 6, 2014 server-63548190951.txt Link to comment Share on other sites More sharing options...
awakening 5 Posted October 6, 2014 Share Posted October 6, 2014 Here is the dropbox link for you. https://www.dropbox.com/s/3cc5d5k6pdij81x/server-63548211997.txt?dl=0 Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted October 6, 2014 Share Posted October 6, 2014 Here are my logs from last night after adding a handful of movies. I am now up to roughly 30 titles that are not fetching primary/poster art or backdrops. Most of these logs are Greek to me, but it would seem the trouble begins around 4:00 a.m. for me, though there are other odd entries before that time, so I'm probably wrong. Logs Link to comment Share on other sites More sharing options...
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