CAPRICORNX10X 68 Posted July 31, 2022 Share Posted July 31, 2022 I'm trying to remotely connect to emby via emby connect, but I can't I can't figure out what the problem is. Link to comment Share on other sites More sharing options...
visproduction 122 Posted August 1, 2022 Share Posted August 1, 2022 Cap, Did you go through all the steps here? If you miss any step, it won't work. https://support.emby.media/support/solutions/articles/44001849007-connectivity Link to comment Share on other sites More sharing options...
Luke 37057 Posted August 1, 2022 Share Posted August 1, 2022 HI, yes, please go through our Connection Troubleshooter and let us know exactly which steps succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 2 hours ago, visproduction said: Cap, Did you go through all the steps here? If you miss any step, it won't work. https://support.emby.media/support/solutions/articles/44001849007-connectivity Works according to the manual. But I don't have this option in emby server Link to comment Share on other sites More sharing options...
Luke 37057 Posted August 1, 2022 Share Posted August 1, 2022 33 minutes ago, CAPRICORNX10X said: Works according to the manual. But I don't have this option in emby server You may have uninstalled the automatic port mapper plugin. But if you manually setup port forwarding in your router then you don't need it. Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 33 minutes ago, Luke said: You may have uninstalled the automatic port mapper plugin. But if you manually setup port forwarding in your router then you don't need it. Oh ok. I will check it later. I will update Link to comment Share on other sites More sharing options...
Luke 37057 Posted August 1, 2022 Share Posted August 1, 2022 Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 1 hour ago, Luke said: Let us know how you get on. Thanks. Ok, so I installed mapping port and now it is marked as we see in the guide. And I still don't have remote access to emby I get the following message: "connection failure" were unable to connect to the selected server right now please ensure it is running and try again Link to comment Share on other sites More sharing options...
Luke 37057 Posted August 1, 2022 Share Posted August 1, 2022 Can you try setting up port forwarding manually? Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 I went into the settings of the router, and I didn't see a mention of doing it manually. Indicates that the router I have is a router of my Internet provider company (isp) Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted August 1, 2022 Share Posted August 1, 2022 And if you go to canyouseeme.org does the correct WAN address appear and show Emby port open on a test of port 8096? Link to comment Share on other sites More sharing options...
Luke 37057 Posted August 1, 2022 Share Posted August 1, 2022 Does your isp allow opening up these ports? Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 12 minutes ago, Happy2Play said: And if you go to canyouseeme.org does the correct WAN address appear and show Emby port open on a test of port 8096? Port to Check: 80 Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 11 minutes ago, Luke said: Does your isp allow opening up these ports? I can go into the router settings But again I don't see any option to make manual changes to the port. And maybe I'm not looking right! To be honest, there aren't too many options in the settings of the router, it's very poor Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted August 1, 2022 Share Posted August 1, 2022 3 minutes ago, CAPRICORNX10X said: Port to Check: 80 But Emby does not use port 80 unless you have changed Network setting. So you would have to test Emby port 8096. Did you try to do a tracert as mentioned in the KB to see if you on a CG-NAT? Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 2 minutes ago, Happy2Play said: Did you try to do a tracert as mentioned in the KB to see if you on a CG-NAT? First of all, I didn't change anything in the settings! And what do you mean? Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted August 1, 2022 Share Posted August 1, 2022 1 minute ago, CAPRICORNX10X said: 5 minutes ago, Happy2Play said: Did you try to do a tracert as mentioned in the KB to see if you on a CG-NAT? First of all, I didn't change anything in the settings! And what do you mean? https://support.emby.media/support/solutions/articles/44002137137-remote-setup#:~:text=You could also be blocked by your ISP Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 Okay , I'm checking it now Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 1, 2022 Author Share Posted August 1, 2022 C:\Users\Capri>tracert 8.8.8.8 Tracing route to dns.google [8.8.8.8] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 * 5 ms 4 ms 100.110.0.2 3 * * * Request timed out. 4 * * * Request timed out. 5 5 ms 5 ms 5 ms hotnet-213-57-25-151.hotnet.net.il [213.57.25.151] 6 * * * Request timed out. 7 * * * Request timed out. 8 61 ms 61 ms 61 ms HotNet-213-57-1-57.hotnet.net.il [213.57.1.57] 9 63 ms 63 ms 63 ms 74.125.119.244 10 57 ms 57 ms 57 ms 142.251.48.235 11 61 ms 63 ms 62 ms 172.253.64.119 12 56 ms 57 ms 57 ms dns.google [8.8.8.8] this the results Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 2, 2022 Author Share Posted August 2, 2022 No help ? Link to comment Share on other sites More sharing options...
Luke 37057 Posted August 2, 2022 Share Posted August 2, 2022 20 minutes ago, CAPRICORNX10X said: No help ? If you didn't change any settings then you should be checking with port 8096 and not port 80. I think you also need to find out what ports your ISP allows you to open. Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 2, 2022 Author Share Posted August 2, 2022 11 hours ago, Luke said: If you didn't change any settings then you should be checking with port 8096 and not port 80. I think you also need to find out what ports your ISP allows you to open. So again, I didn't change the settings I talked earlier with the isp company and they open the 8096 and 8092 port for me That will be enough right? I will update later as soon as the ports open Link to comment Share on other sites More sharing options...
visproduction 122 Posted August 2, 2022 Share Posted August 2, 2022 (edited) Cap. What router do you use? Here are the settings that work for me. Maybe this can help. I am not clear if I had to set the static route or not. I was happy when it started working so I didn't test further. Ha! Guys, is the static route needed? Edited August 2, 2022 by visproduction Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 3, 2022 Author Share Posted August 3, 2022 Ok, so I talked to the isp company and they opened ports 8096 and 8092 for me. How do I change from 80 to 8096 now? Link to comment Share on other sites More sharing options...
CAPRICORNX10X 68 Posted August 3, 2022 Author Share Posted August 3, 2022 18 hours ago, visproduction said: Cap. What router do you use? Here are the settings that work for me. Maybe this can help. I am not clear if I had to set the static route or not. I was happy when it started working so I didn't test further. Ha! Guys, is the static route needed? I have a router that the isp provider give me The config options are very poor. There are no options like you showed in my router Link to comment Share on other sites More sharing options...
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