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Remote connection no longer working.


EVDEADSHOT
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EVDEADSHOT

Hey guys,

I was previously able to connect remotely, I have upgraded my phone in the last 6 months, but I was sure I'd connected since then.

 

In any case;

- ports forwarded on router.

- remote connections enabled in emby settings.

- installed port mapper plugin / restarted.

- toggled port mapping on and off / restarted.

 

Still no dice.

Any ideas?

 

The log is empty during the periods on mobile / off WiFi, no attempted connections logged.

Screenshots attached.

Screenshot_20220523-193051_Emby.jpg

Screenshot_20220523-200431_Emby.jpg

Screenshot_20220523-200336_Chrome.jpg

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edvinmorales@hotmail.com

I got the same issue, i done almost everything i can, i think it has to do with the new update they released, becuase it was working like 3 days ago, i would uninstall  port mapper plugin tho.

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  • 2 weeks later...

Are you still having an issue with this?

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EVDEADSHOT
21 minutes ago, Luke said:

Are you still having an issue with this?

Hey Luke,

At work at the moment so I can't test anything on network, but yeah still unable to connect remotely.

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1 minute ago, EVDEADSHOT said:

Hey Luke,

At work at the moment so I can't test anything on network, but yeah still unable to connect remotely.

OK, I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

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EVDEADSHOT
Posted (edited)
11 hours ago, Luke said:

OK, I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

Hey Luke,

Thanks for that.

I skipped straight to external connection troubleshooting because everything works on-network.

There's only 2 suggestions for external, port forwarding and external address testing.

Port forwarding was already in effect.

Tested my external address per your instructions however, and I can't reach it.

Edit;

Static IP still active.

Router firewall not blocking.

I'll check the machine.

 

Edited by EVDEADSHOT
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Quote

Port forwarding was already in effect.

What exactly did you setup?

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EVDEADSHOT
11 hours ago, Luke said:

What exactly did you setup?

Hey mate, see screens attached in OP.

These port forwarding settings have been active since I first set it up.

Remote connection has been working with these settings up until recently, no changes were made to the setup.

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  • 2 weeks later...
On 6/2/2022 at 12:35 AM, EVDEADSHOT said:

Remote connection has been working with these settings up until recently, no changes were made to the setup.

I sent you a PM to see if I can help you remotely. We should be able to determine the source of the problem pretty quickly.

Carlo

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provokaz

Lemme know if you guys find a fix mine is doing the same thing. Just randomly happen everything is port forwarded nothing changed on my router/modem/pc. Just one day the server updated and poof remote connections didn't work anymore 

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EVDEADSHOT
8 hours ago, cayars said:

I sent you a PM to see if I can help you remotely. We should be able to determine the source of the problem pretty quickly.

Carlo

Thanks bro I'll get onto it shortly.

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EVDEADSHOT
23 minutes ago, provokaz said:

Lemme know if you guys find a fix mine is doing the same thing. Just randomly happen everything is port forwarded nothing changed on my router/modem/pc. Just one day the server updated and poof remote connections didn't work anymore 

I found out by accident last night that mine is working again.

I don't know how it happened.

Check yours, if it's still no good maybe chat with @cayars and see if he can help you remotely.

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Something I was just thinking of.  It's quite possible your ISP gave you a new IP address that took a bit of time updating?

If that happens to be the case a DDNS address and update script is an ideal way to fix that.

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provokaz

I'll check it out in a few, it's been down for about 2 weeks now. Just adopted a dog so been to busy to tinker haha. Thanks for any ideas/help 

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EVDEADSHOT
Just now, provokaz said:

I'll check it out in a few, it's been down for about 2 weeks now. Just adopted a dog so been to busy to tinker haha. Thanks for any ideas/help 

Yeah mine was out for at least a couple of months.

I actually didn't tinker with anything, other than the usual restart / reset / power cycle and network troubleshooting. Which all amounted to nothing anyway.

But yesterday I opened emby on my mobile by accident and it just happened to load my library straight up. 

The only explanation I have is possibly something at my ISP that I haven't been made aware of.

I raised a tech support ticket and honestly the consultant was useless. 3 consultants later they still had no idea. One of them even tried to tell me they don't offer a static IP. Then she asks me "so, you want us to give you an IP is that right".

I said forget it just escalate my shit to someone who has a clue because I'm at work and I don't have time for this.

Never heard anything back.

But suddenly I have remote access again.

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provokaz

wish mine would do that, I've tried a ddns script still nothing. i would completely reinstall emby but i just dont feel like setting up everyone's accounts again and all that crap :( works for lan so i guess works for me but any extended family get's shafted haha. 

edit: i've even checked ports are open on all pc's(just to make sure) and i the port forwarded to the server. i just get failed to connect nearly instantly.  shrug haha, i just want to take a guess that the entire server has to be reinstalled maybe something went wrong with an update something got corrupted maybe? idk lol

 

edit2: changed my DNS to google and it works lol. 

Edited by provokaz
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RolandRock

Hi, I just started having the same issue recently. Tried restarting everything, adding the port forwarding manually, nothing seems to work. Initially it just wasn't allowing remote connections, but now I can't even connect using other devices on the same network. I'm seeing a bunch of errors in the logs that may be related?

2022-06-17 09:55:43.131 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>402</errorCode>
<errorDescription>PAL_UPNP_SOAP_E_INVALID_ARGS</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.141 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.142 Error PortMapper: Error in GetSpecificMappingAsync
	*** Error Report ***
	Version: 4.7.2.0
	Command line: C:\Users\rolan\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.19044
	Framework: .NET 6.0.5
	OS/Process: x64/x64
	Runtime: C:/Users/rolan/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: C:\Users\rolan\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\rolan\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.GetSpecificMappingAsync(Protocol protocol, Int32 publicPort, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	
2022-06-17 09:55:43.150 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.151 Error PortMapper: Error in DeletePortMap
	*** Error Report ***
	Version: 4.7.2.0
	Command line: C:\Users\rolan\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.19044
	Framework: .NET 6.0.5
	OS/Process: x64/x64
	Runtime: C:/Users/rolan/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: C:\Users\rolan\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\rolan\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.DeletePortMap(Mapping mapping, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	
2022-06-17 09:55:43.182 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>402</errorCode>
<errorDescription>PAL_UPNP_SOAP_E_INVALID_ARGS</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.183 Error PortMapper: Error creating port map
	*** Error Report ***
	Version: 4.7.2.0
	Command line: C:\Users\rolan\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.19044
	Framework: .NET 6.0.5
	OS/Process: x64/x64
	Runtime: C:/Users/rolan/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: C:\Users\rolan\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\rolan\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>402</errorCode>
<errorDescription>PAL_UPNP_SOAP_E_INVALID_ARGS</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMapInternal(Mapping mapping, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	   at Emby.PortMapper.ExternalPortForwarding.CreateRules(INatDevice device, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	
2022-06-17 09:55:43.217 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>402</errorCode>
<errorDescription>PAL_UPNP_SOAP_E_INVALID_ARGS</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.222 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.222 Error PortMapper: Error in GetSpecificMappingAsync
	*** Error Report ***
	Version: 4.7.2.0
	Command line: C:\Users\rolan\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.19044
	Framework: .NET 6.0.5
	OS/Process: x64/x64
	Runtime: C:/Users/rolan/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: C:\Users\rolan\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\rolan\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.GetSpecificMappingAsync(Protocol protocol, Int32 publicPort, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	
2022-06-17 09:55:43.226 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.227 Error PortMapper: Error in DeletePortMap
	*** Error Report ***
	Version: 4.7.2.0
	Command line: C:\Users\rolan\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.19044
	Framework: .NET 6.0.5
	OS/Process: x64/x64
	Runtime: C:/Users/rolan/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: C:\Users\rolan\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\rolan\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>714</errorCode>
<errorDescription>NoSuchEntryInArray</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.DeletePortMap(Mapping mapping, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	
2022-06-17 09:55:43.257 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>402</errorCode>
<errorDescription>PAL_UPNP_SOAP_E_INVALID_ARGS</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

2022-06-17 09:55:43.257 Error PortMapper: Error creating port map
	*** Error Report ***
	Version: 4.7.2.0
	Command line: C:\Users\rolan\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.19044
	Framework: .NET 6.0.5
	OS/Process: x64/x64
	Runtime: C:/Users/rolan/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: C:\Users\rolan\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\rolan\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<s:Fault>
<faultcode>s:Client</faultcode>
<faultstring>UPnPError</faultstring>
<detail>
<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">
<errorCode>402</errorCode>
<errorDescription>PAL_UPNP_SOAP_E_INVALID_ARGS</errorDescription>
</UPnPError>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMapInternal(Mapping mapping, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	   at Emby.PortMapper.ExternalPortForwarding.CreateRules(INatDevice device, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()

 

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