cul8rmom1 1 Posted May 16, 2022 Posted May 16, 2022 (edited) They seem to be encoded the same. Plex will play them both. (Plex is pretty much garbage at this point and is slow. I dont want to use it anymore .. but I dont know Japanese.) This typically happens on anime. emby version 4.6.7.0 appletv Model A1842 32GB TVOS 15.4.1 (19L452) 2 Files for comparison. ---------------------------------------------------------------- File 1 info. General Unique ID : 0 (0x0) Complete name : C:\Users\User\Desktop\Don't Hurt Me, My Healer! - S01E01 - In this world where monsters are rampant.mkv Format : Matroska Format version : Version 4 File size : 1.35 GiB Duration : 23 min 40 s Overall bit rate : 8 138 kb/s Encoded date : UTC 2010-02-22 21:41:29 Writing application : no_variable_data Writing library : no_variable_data Attachments : Roboto-Medium.ttf / Roboto-MediumItalic.ttf / arial.ttf / arialbd.ttf / comic.ttf / comicbd.ttf / times.ttf / timesbd.ttf / trebuc.ttf / trebucbd.ttf / verdana.ttf / verdanab.ttf Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4 Format settings : CABAC / 4 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 4 frames Codec ID : V_MPEG4/ISO/AVC Duration : 23 min 40 s Nominal bit rate : 8 000 kb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.161 Writing library : x264 core 142 Encoding settings : cabac=1 / ref=4 / deblock=1:1:1 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=2 / keyint=96 / keyint_min=48 / scenecut=40 / intra_refresh=0 / rc_lookahead=48 / rc=2pass / mbtree=1 / bitrate=8000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=12000 / vbv_bufsize=18000 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.60 Default : Yes Forced : No Statistics Tags Issue : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29 FromStats_BitRate : 7974741 FromStats_Duration : 00:23:40.045000000 FromStats_FrameCount : 34047 FromStats_StreamSize : 1415561415 Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : A_AAC-2 Duration : 23 min 40 s Channel(s) : 2 channels Channel layout : L R Sampling rate : 44.1 kHz Frame rate : 43.066 FPS (1024 SPF) Compression mode : Lossy Language : Japanese Default : Yes Forced : No Statistics Tags Issue : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29 FromStats_BitRate : 128000 FromStats_Duration : 00:23:40.109000000 FromStats_FrameCount : 61159 FromStats_StreamSize : 22721748 Text ID : 3 Format : ASS Codec ID : S_TEXT/ASS Codec ID/Info : Advanced Sub Station Alpha Compression mode : Lossless Title : English subs Language : English Default : Yes Forced : No Statistics Tags Issue : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29 FromStats_BitRate : 181 FromStats_Duration : 00:23:39.800000000 FromStats_FrameCount : 482 FromStats_StreamSize : 32293 ------------------------------------------------ File 2 info. General Unique ID : 0 (0x0) Complete name : C:\Users\User\Desktop\Don't Hurt Me, My Healer! - S01E06 - As usual, Alvin and Carla have to overcome a series of crises on their travels like being attacked by a thief and running into a golem until a certain series of events leads Alvin to take massive.mkv Format : Matroska Format version : Version 4 File size : 1.35 GiB Duration : 23 min 40 s Overall bit rate : 8 145 kb/s Encoded date : UTC 2010-02-22 21:41:29 Writing application : no_variable_data Writing library : no_variable_data Attachments : Roboto-Medium.ttf / Roboto-MediumItalic.ttf / arial.ttf / arialbd.ttf / comic.ttf / comicbd.ttf / times.ttf / timesbd.ttf / trebuc.ttf / trebucbd.ttf / verdana.ttf / verdanab.ttf Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4 Format settings : CABAC / 4 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 4 frames Codec ID : V_MPEG4/ISO/AVC Duration : 23 min 40 s Nominal bit rate : 8 000 kb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.161 Writing library : x264 core 142 Encoding settings : cabac=1 / ref=4 / deblock=1:1:1 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=2 / keyint=96 / keyint_min=48 / scenecut=40 / intra_refresh=0 / rc_lookahead=48 / rc=2pass / mbtree=1 / bitrate=8000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=12000 / vbv_bufsize=18000 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.60 Default : Yes Forced : No Statistics Tags Issue : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29 FromStats_BitRate : 7981748 FromStats_Duration : 00:23:40.045000000 FromStats_FrameCount : 34047 FromStats_StreamSize : 1416805197 Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : A_AAC-2 Duration : 23 min 40 s Channel(s) : 2 channels Channel layout : L R Sampling rate : 44.1 kHz Frame rate : 43.066 FPS (1024 SPF) Compression mode : Lossy Language : Japanese Default : Yes Forced : No Statistics Tags Issue : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29 FromStats_BitRate : 128000 FromStats_Duration : 00:23:40.109000000 FromStats_FrameCount : 61159 FromStats_StreamSize : 22721748 Text ID : 3 Format : ASS Codec ID : S_TEXT/ASS Codec ID/Info : Advanced Sub Station Alpha Compression mode : Lossless Title : English subs Language : English Default : Yes Forced : No Statistics Tags Issue : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29 FromStats_BitRate : 146 FromStats_Duration : 00:23:37.850000000 FromStats_FrameCount : 445 FromStats_StreamSize : 26039 I ran Don't Hurt Me, My Healer! - S01E01 first and subtitles work. I ran Don't Hurt Me, My Healer! - S01E06 second and subtitles do not work. There are no options to choose them in the s01e06 file. Both are direct play. I have tried many of the options. It always works on the first one and not the second one no matter what options I try. I have rebooted the server and the apple tv. It will not play the subtitles on an IPAD or iphone either. Tried pulling logs but location doesnt have them. (There is another log folder but it doesnt seem to have updated data. Per "how to report a problem". No logs exist in %appdata%\Emby-Server\Logs The Log directory doesnt exisit. Let me know what logs you would like to have and I will get them. Thanks! Edited May 16, 2022 by cul8rmom1
GrimReaper 3746 Posted May 16, 2022 Posted May 16, 2022 (edited) 3 hours ago, cul8rmom1 said: No logs exist in %appdata%\Emby-Server\Logs The Log directory doesnt exisit. Your Dashboard would tell you Logs folder location (bottom right), under Windows it defaults to %appdata%\Emby-Server\programdata\Logs, not %appdata%\Emby-Server\Logs. But you don't have to drill down folder structure, you can download any log from Web app UI, Settings>Logs. Since both of those have been DirectPlays, you'll have no transcoding logs, so you might provide server log (and possible remux) from the time of playback. Edited May 16, 2022 by GrimReaper Typo
cul8rmom1 1 Posted May 17, 2022 Author Posted May 17, 2022 If you wanna give me your user name ill give you access and you can try to play it .. then we could grab the logs off it. If you are feeling sassy :D. I have an ESX cluster running 3 media server VMs. 2 Plex that I am retiring and an Emby instance that have nvidia quadro p620 and m2000 cards directly mapped for hardware transcoding. I could do a screen share as well if you want. It might be less tedious. Up to you tho :D.
Luke 38535 Posted May 17, 2022 Posted May 17, 2022 Can we please look at the log files from an example? Thanks.
cul8rmom1 1 Posted May 22, 2022 Author Posted May 22, 2022 RIght .. the guidelines say to get logs out of a folder that doesnt exist. I would be happy to provide logs. Which ones would you like? Thanks! That screen shot comes from
Luke 38535 Posted May 22, 2022 Posted May 22, 2022 Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. When you attach the log, please also discuss what actions you took, and what the results were.
cul8rmom1 1 Posted May 22, 2022 Author Posted May 22, 2022 Trying not to be a bother Luke but the section below titled Emby Server Logs says to look in .... "%appdata%\Emby-Server\logs" that directory does not exist. So I have in fact provided you with the logs that are in that directory. Bazinga! The documentation should say "%appdata%\Emby-Server\programdata/logs". These are the files in that directory. The Emby Server Logs is not specific. You want them all? Should I bring the service down, delete/move the contents then start it up make the issue happen then get those logs or are there specific ones I can provide? Thanks! Directory of C:\Users\user\AppData\Roaming\Emby-Server\programdata\logs 05/21/2022 11:23 PM <DIR> . 05/21/2022 11:23 PM <DIR> .. 05/18/2022 11:59 PM 6,652,503 embyserver-63788515199.txt 05/19/2022 11:59 PM 8,124,361 embyserver-63788601599.txt 05/20/2022 11:59 PM 7,625,160 embyserver-63788687999.txt 05/21/2022 05:54 PM 6,019,556 embyserver-63788753200.txt 05/21/2022 06:29 PM 260,502 embyserver-63788754560.txt 05/21/2022 06:31 PM 59,969 embyserver-63788754687.txt 05/21/2022 07:06 PM 120,625 embyserver-63788756800.txt 05/21/2022 07:06 PM 846 embyserver-63788756815.txt 05/21/2022 07:11 PM 113,153,215 embyserver-63788758048.txt 05/21/2022 07:42 PM 3,015,953 embyserver-63788765571.txt 05/21/2022 10:42 PM 2,013,271 embyserver-63788769726.txt 05/21/2022 11:03 PM 867,461 embyserver-63788771091.txt 05/21/2022 11:23 PM 830,336 embyserver.txt 05/19/2022 07:48 PM 41,487 ffmpeg-remux-3ad21842-46d3-42f8-92e7-24c0998e7e61_1.txt 05/19/2022 09:48 PM 19,952 ffmpeg-transcode-051d052e-bacd-4775-a549-ca561c97c6b4_1.txt 05/19/2022 09:52 PM 19,967 ffmpeg-transcode-07de8dd9-7284-45ba-9f3c-a67aa01a9acd_1.txt 05/21/2022 11:05 PM 20,088 ffmpeg-transcode-0db12f8f-5c65-44de-958c-2be44d16e647_1.txt 05/19/2022 09:48 PM 19,964 ffmpeg-transcode-15b515f6-363d-4350-9414-3bf0913fa391_1.txt 05/19/2022 09:52 PM 19,972 ffmpeg-transcode-16cc1fc1-860e-4710-9837-0123a246c947_1.txt 05/19/2022 09:52 PM 19,967 ffmpeg-transcode-1fc8cebf-7bda-4578-9913-d0f5a34e7eae_1.txt 05/19/2022 09:51 PM 19,951 ffmpeg-transcode-2eeb5239-6c6d-4459-9884-6bf1e4df8e54_1.txt 05/19/2022 10:07 PM 19,987 ffmpeg-transcode-2fcbde10-65f4-4fb8-ab3e-6a81d3976f26_1.txt 05/19/2022 10:07 PM 19,963 ffmpeg-transcode-35d65a0f-400b-44e1-9714-cc79a1ed24b3_1.txt 05/19/2022 10:02 PM 19,979 ffmpeg-transcode-3797f5e4-7b8e-4bf5-91ed-6f6c846a1d40_1.txt 05/19/2022 09:48 PM 19,960 ffmpeg-transcode-3817ad5b-918e-4557-a43a-05d55cbcb607_1.txt 05/19/2022 09:45 PM 19,922 ffmpeg-transcode-3aa93000-5fa8-4e64-bc5e-86f0386e0dc1_1.txt 05/19/2022 09:54 PM 19,959 ffmpeg-transcode-3dfc14a0-c9b0-4219-b62a-439a51d70b5e_1.txt 05/19/2022 10:07 PM 19,975 ffmpeg-transcode-418d9112-61ac-4cc2-a3ce-0d05057eba03_1.txt 05/19/2022 09:51 PM 19,971 ffmpeg-transcode-44a498b7-d93d-4556-8aa6-6fd71ee1f92c_1.txt 05/19/2022 09:53 PM 19,955 ffmpeg-transcode-4862b471-f1ee-4015-842a-a483816389ca_1.txt 05/19/2022 10:07 PM 19,971 ffmpeg-transcode-491a41be-76a7-41ae-bff1-9fd57ccf3538_1.txt 05/19/2022 09:59 PM 19,959 ffmpeg-transcode-503e7419-548c-49b0-b898-bfa2d347019b_1.txt 05/19/2022 10:07 PM 19,971 ffmpeg-transcode-5a23723b-ad7e-4fc8-918e-eb0dc3ae7151_1.txt 05/19/2022 09:56 PM 19,959 ffmpeg-transcode-5e727476-d28b-4de1-a7cd-85baae01f895_1.txt 05/19/2022 10:02 PM 19,991 ffmpeg-transcode-708b63d5-f101-49bc-b24d-cf5c5ddacbdd_1.txt 05/19/2022 09:59 PM 19,971 ffmpeg-transcode-70f33d8f-c878-4d58-beea-86f7248d98a3_1.txt 05/19/2022 09:59 PM 19,979 ffmpeg-transcode-71fbe69b-8393-4a82-9ea1-c691236f1c14_1.txt 05/19/2022 10:02 PM 19,975 ffmpeg-transcode-74cc7b48-aeb1-42c9-892b-ace32111ce82_1.txt 05/19/2022 09:45 PM 19,980 ffmpeg-transcode-74dddbff-4fbb-4249-8f18-596068bc8332_1.txt 05/19/2022 09:52 PM 19,951 ffmpeg-transcode-7e336f48-6fa5-4075-b948-2f9c458ea66e_1.txt 05/19/2022 09:56 PM 19,967 ffmpeg-transcode-8462c906-0c27-4ee8-8b95-61ba624e45b1_1.txt 05/19/2022 09:59 PM 19,967 ffmpeg-transcode-8b108d93-8db0-4444-8507-52ed90f64ba1_1.txt 05/21/2022 03:31 PM 784,134 ffmpeg-transcode-912504bc-f7c3-49f6-9afd-c81a027603e3_1.txt 05/21/2022 11:08 PM 575,040 ffmpeg-transcode-938224fc-d51d-48ba-94ed-553fdb9d6264_1.txt 05/19/2022 10:22 PM 11,847 ffmpeg-transcode-993ed8b3-a993-49bf-acc0-f06052e3a2fa_1.txt 05/19/2022 10:07 PM 19,967 ffmpeg-transcode-9d7f005c-4235-42a0-9aca-6f71abaf028c_1.txt 05/19/2022 09:56 PM 19,967 ffmpeg-transcode-a193923f-49d0-44fe-8f5d-36e6fb62942e_1.txt 05/19/2022 09:59 PM 19,983 ffmpeg-transcode-a35beae1-35fa-48be-bfef-920d5e904ebd_1.txt 05/21/2022 10:59 PM 150,400 ffmpeg-transcode-a9c5f969-09ed-44d1-a3e0-6dac032d95b5_1.txt 05/19/2022 10:07 PM 19,979 ffmpeg-transcode-ad4c5cf8-b11c-4028-baad-bd0ca4577cc3_1.txt 05/21/2022 11:00 PM 129,987 ffmpeg-transcode-adcf6237-20ed-40ad-a129-64a8f9697588_1.txt 05/19/2022 09:51 PM 19,944 ffmpeg-transcode-b2e9f592-6b4e-4b4e-a737-1ce3e5716010_1.txt 05/19/2022 10:02 PM 19,979 ffmpeg-transcode-b8878f85-37c9-484e-949d-5efb15c1a699_1.txt 05/19/2022 10:22 PM 19,975 ffmpeg-transcode-b8cb3934-ea59-4114-95d7-c79171a578ea_1.txt 05/19/2022 09:51 PM 19,972 ffmpeg-transcode-cb78cea8-6d76-49b8-af57-dee03ddc73e7_1.txt 05/19/2022 09:56 PM 19,963 ffmpeg-transcode-cec90d66-b220-4d91-9b3a-9ccc7774f290_1.txt 05/19/2022 10:02 PM 19,975 ffmpeg-transcode-d12ba206-6a08-48b2-a827-0f3e9f4d61ce_1.txt 05/19/2022 09:48 PM 19,964 ffmpeg-transcode-dbb7cc7c-5d36-4fe9-b3ec-f966a2edf405_1.txt 05/19/2022 09:51 PM 19,979 ffmpeg-transcode-eb9448a9-c242-410c-b666-dfd3ec925f9e_1.txt 05/19/2022 09:51 PM 19,968 ffmpeg-transcode-f03e70b9-b5bf-4d2f-8eb6-395a240f9916_1.txt 05/21/2022 06:06 PM 265,240 hardware_detection-63788753217.txt 05/21/2022 06:29 PM 265,240 hardware_detection-63788754584.txt 05/21/2022 07:06 PM 265,487 hardware_detection-63788756770.txt 05/21/2022 07:07 PM 291,097 hardware_detection-63788756876.txt 05/21/2022 07:08 PM 291,097 hardware_detection-63788756881.txt 05/21/2022 07:27 PM 290,850 hardware_detection-63788758068.txt 05/21/2022 09:33 PM 290,850 hardware_detection-63788765584.txt 05/21/2022 10:43 PM 290,850 hardware_detection-63788769787.txt 05/21/2022 11:05 PM 290,850 hardware_detection-63788771108.txt 05/21/2022 11:23 PM 0 logsfiles.txt
Happy2Play 9080 Posted May 22, 2022 Posted May 22, 2022 Well that path does exist but depends on how old/long you have been using Emby as it goes back to MediaBrowser-Server before the changed to a programdata folder. So I have a install with that correct path, but from a new install standpoint it would be incorrect. But I edited the document adding the NEW path also. 44 minutes ago, cul8rmom1 said: The Emby Server Logs is not specific. You want them all? Should I bring the service down, delete/move the contents then start it up make the issue happen then get those logs or are there specific ones I can provide? The log that shows the issue. But yes ideally restarting server and reproducing the issue provides the cleanest log to try and find the issue. Note you can go to Scheduled Tasks and rotate the server log instead of a restart if you wish.
ebr 15371 Posted May 22, 2022 Posted May 22, 2022 Hi. Since different platforms have different file structures and locations, the best way to find your logs is the very first way indicated in that document: Quote Logs can be accessed directly within the server's web interface by navigating to Advanced -> Logs. When providing logs, please only provide the one(s) that relate to the timeframe in which the activity in question occurred. Thanks.
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