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Subtitles will work with one file and not another.


cul8rmom1
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cul8rmom1
Posted (edited)

They seem to be encoded the same.

Plex will play them both.  (Plex is pretty much garbage at this point and is slow.  I dont want to use it anymore .. but I dont know Japanese.)

This typically happens on anime.

 emby version 4.6.7.0

appletv 
Model A1842 32GB
TVOS 15.4.1 (19L452)

2 Files for comparison.

----------------------------------------------------------------

File 1 info.

General
Unique ID                                : 0 (0x0)
Complete name                            : C:\Users\User\Desktop\Don't Hurt Me, My Healer! - S01E01 - In this world where monsters are rampant.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 1.35 GiB
Duration                                 : 23 min 40 s
Overall bit rate                         : 8 138 kb/s
Encoded date                             : UTC 2010-02-22 21:41:29
Writing application                      : no_variable_data
Writing library                          : no_variable_data
Attachments                              : Roboto-Medium.ttf / Roboto-MediumItalic.ttf / arial.ttf / arialbd.ttf / comic.ttf / comicbd.ttf / times.ttf / timesbd.ttf / trebuc.ttf / trebucbd.ttf / verdana.ttf / verdanab.ttf

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 23 min 40 s
Nominal bit rate                         : 8 000 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.161
Writing library                          : x264 core 142
Encoding settings                        : cabac=1 / ref=4 / deblock=1:1:1 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=2 / keyint=96 / keyint_min=48 / scenecut=40 / intra_refresh=0 / rc_lookahead=48 / rc=2pass / mbtree=1 / bitrate=8000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=12000 / vbv_bufsize=18000 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.60
Default                                  : Yes
Forced                                   : No
Statistics Tags Issue                    : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29
FromStats_BitRate                        : 7974741
FromStats_Duration                       : 00:23:40.045000000
FromStats_FrameCount                     : 34047
FromStats_StreamSize                     : 1415561415

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 23 min 40 s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Language                                 : Japanese
Default                                  : Yes
Forced                                   : No
Statistics Tags Issue                    : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29
FromStats_BitRate                        : 128000
FromStats_Duration                       : 00:23:40.109000000
FromStats_FrameCount                     : 61159
FromStats_StreamSize                     : 22721748

Text
ID                                       : 3
Format                                   : ASS
Codec ID                                 : S_TEXT/ASS
Codec ID/Info                            : Advanced Sub Station Alpha
Compression mode                         : Lossless
Title                                    : English subs
Language                                 : English
Default                                  : Yes
Forced                                   : No
Statistics Tags Issue                    : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29
FromStats_BitRate                        : 181
FromStats_Duration                       : 00:23:39.800000000
FromStats_FrameCount                     : 482
FromStats_StreamSize                     : 32293

------------------------------------------------

File 2 info.

General
Unique ID                                : 0 (0x0)
Complete name                            : C:\Users\User\Desktop\Don't Hurt Me, My Healer! - S01E06 - As usual, Alvin and Carla have to overcome a series of crises on their travels like being attacked by a thief and running into a golem until a certain series of events leads Alvin to take massive.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 1.35 GiB
Duration                                 : 23 min 40 s
Overall bit rate                         : 8 145 kb/s
Encoded date                             : UTC 2010-02-22 21:41:29
Writing application                      : no_variable_data
Writing library                          : no_variable_data
Attachments                              : Roboto-Medium.ttf / Roboto-MediumItalic.ttf / arial.ttf / arialbd.ttf / comic.ttf / comicbd.ttf / times.ttf / timesbd.ttf / trebuc.ttf / trebucbd.ttf / verdana.ttf / verdanab.ttf

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 23 min 40 s
Nominal bit rate                         : 8 000 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.161
Writing library                          : x264 core 142
Encoding settings                        : cabac=1 / ref=4 / deblock=1:1:1 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=2 / keyint=96 / keyint_min=48 / scenecut=40 / intra_refresh=0 / rc_lookahead=48 / rc=2pass / mbtree=1 / bitrate=8000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=12000 / vbv_bufsize=18000 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.60
Default                                  : Yes
Forced                                   : No
Statistics Tags Issue                    : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29
FromStats_BitRate                        : 7981748
FromStats_Duration                       : 00:23:40.045000000
FromStats_FrameCount                     : 34047
FromStats_StreamSize                     : 1416805197

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 23 min 40 s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Language                                 : Japanese
Default                                  : Yes
Forced                                   : No
Statistics Tags Issue                    : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29
FromStats_BitRate                        : 128000
FromStats_Duration                       : 00:23:40.109000000
FromStats_FrameCount                     : 61159
FromStats_StreamSize                     : 22721748

Text
ID                                       : 3
Format                                   : ASS
Codec ID                                 : S_TEXT/ASS
Codec ID/Info                            : Advanced Sub Station Alpha
Compression mode                         : Lossless
Title                                    : English subs
Language                                 : English
Default                                  : Yes
Forced                                   : No
Statistics Tags Issue                    : no_variable_data 1970-01-01 00:00:00 / no_variable_data 2010-02-22 21:41:29
FromStats_BitRate                        : 146
FromStats_Duration                       : 00:23:37.850000000
FromStats_FrameCount                     : 445
FromStats_StreamSize                     : 26039

 

I ran Don't Hurt Me, My Healer! - S01E01 first and subtitles work.

I ran Don't Hurt Me, My Healer! - S01E06 second and subtitles do not work.

There are no options to choose them in the s01e06 file.

Both are direct play.

I have tried many of the options.

It always works on the first one and not the second one no matter what options I try.

I have rebooted the server and the apple tv.

It will not play the subtitles on an IPAD or iphone either.

Tried pulling logs but location doesnt have them.  (There is another log folder but it doesnt seem to have updated data.

Per "how to report a problem".

No logs exist in %appdata%\Emby-Server\Logs

The Log directory doesnt exisit.

image.png.6d6003ac386550acbdecb73e6235f51e.png

Let me know what logs you would like to have and I will get them.

 

Thanks!

 

Edited by cul8rmom1
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GrimReaper
Posted (edited)
3 hours ago, cul8rmom1 said:

No logs exist in %appdata%\Emby-Server\Logs

The Log directory doesnt exisit.

Your Dashboard would tell you Logs folder location (bottom right), under Windows it defaults to %appdata%\Emby-Server\programdata\Logs, not %appdata%\Emby-Server\Logs. But you don't have to drill down folder structure, you can download any log from Web app UI, Settings>Logs. 

Since both of those have been DirectPlays, you'll have no transcoding logs, so you might provide server log (and possible remux) from the time of playback. 

Edited by GrimReaper
Typo
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cul8rmom1

If you wanna give me your user name ill give you access and you can try to play it .. then we could grab the logs off it.  If you are feeling sassy :D.

I have an ESX cluster running 3 media server VMs.  2 Plex that I am retiring and an Emby instance that have nvidia quadro p620 and m2000 cards directly mapped for hardware transcoding.

I could do a screen share as well if you want.

It might be less tedious.  Up to you tho :D.

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Can we please look at the log files from an example?

Thanks.

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cul8rmom1

RIght .. the guidelines say to get logs out of a folder that doesnt exist.

I would be happy to provide logs.  Which ones would you like?

Thanks!

That screen shot comes from

image.thumb.png.bc8363c14e74b8b456ca37d8c481b241.png

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  • Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. When you attach the log, please also discuss what actions you took, and what the results were.
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cul8rmom1

Trying not to be a bother Luke but the section below titled Emby Server Logs says to look in .... "%appdata%\Emby-Server\logs"  that directory does not exist.

So I have in fact provided you with the logs that are in that directory.  Bazinga! :D

The documentation should say "%appdata%\Emby-Server\programdata/logs".

These are the files in that directory.  The Emby Server Logs is not specific.  You want them all?  Should I bring the service down, delete/move the contents then start it up make the issue happen then get those logs or are there specific ones I can provide?

Thanks!

 Directory of C:\Users\user\AppData\Roaming\Emby-Server\programdata\logs

05/21/2022  11:23 PM    <DIR>          .
05/21/2022  11:23 PM    <DIR>          ..
05/18/2022  11:59 PM         6,652,503 embyserver-63788515199.txt
05/19/2022  11:59 PM         8,124,361 embyserver-63788601599.txt
05/20/2022  11:59 PM         7,625,160 embyserver-63788687999.txt
05/21/2022  05:54 PM         6,019,556 embyserver-63788753200.txt
05/21/2022  06:29 PM           260,502 embyserver-63788754560.txt
05/21/2022  06:31 PM            59,969 embyserver-63788754687.txt
05/21/2022  07:06 PM           120,625 embyserver-63788756800.txt
05/21/2022  07:06 PM               846 embyserver-63788756815.txt
05/21/2022  07:11 PM       113,153,215 embyserver-63788758048.txt
05/21/2022  07:42 PM         3,015,953 embyserver-63788765571.txt
05/21/2022  10:42 PM         2,013,271 embyserver-63788769726.txt
05/21/2022  11:03 PM           867,461 embyserver-63788771091.txt
05/21/2022  11:23 PM           830,336 embyserver.txt
05/19/2022  07:48 PM            41,487 ffmpeg-remux-3ad21842-46d3-42f8-92e7-24c0998e7e61_1.txt
05/19/2022  09:48 PM            19,952 ffmpeg-transcode-051d052e-bacd-4775-a549-ca561c97c6b4_1.txt
05/19/2022  09:52 PM            19,967 ffmpeg-transcode-07de8dd9-7284-45ba-9f3c-a67aa01a9acd_1.txt
05/21/2022  11:05 PM            20,088 ffmpeg-transcode-0db12f8f-5c65-44de-958c-2be44d16e647_1.txt
05/19/2022  09:48 PM            19,964 ffmpeg-transcode-15b515f6-363d-4350-9414-3bf0913fa391_1.txt
05/19/2022  09:52 PM            19,972 ffmpeg-transcode-16cc1fc1-860e-4710-9837-0123a246c947_1.txt
05/19/2022  09:52 PM            19,967 ffmpeg-transcode-1fc8cebf-7bda-4578-9913-d0f5a34e7eae_1.txt
05/19/2022  09:51 PM            19,951 ffmpeg-transcode-2eeb5239-6c6d-4459-9884-6bf1e4df8e54_1.txt
05/19/2022  10:07 PM            19,987 ffmpeg-transcode-2fcbde10-65f4-4fb8-ab3e-6a81d3976f26_1.txt
05/19/2022  10:07 PM            19,963 ffmpeg-transcode-35d65a0f-400b-44e1-9714-cc79a1ed24b3_1.txt
05/19/2022  10:02 PM            19,979 ffmpeg-transcode-3797f5e4-7b8e-4bf5-91ed-6f6c846a1d40_1.txt
05/19/2022  09:48 PM            19,960 ffmpeg-transcode-3817ad5b-918e-4557-a43a-05d55cbcb607_1.txt
05/19/2022  09:45 PM            19,922 ffmpeg-transcode-3aa93000-5fa8-4e64-bc5e-86f0386e0dc1_1.txt
05/19/2022  09:54 PM            19,959 ffmpeg-transcode-3dfc14a0-c9b0-4219-b62a-439a51d70b5e_1.txt
05/19/2022  10:07 PM            19,975 ffmpeg-transcode-418d9112-61ac-4cc2-a3ce-0d05057eba03_1.txt
05/19/2022  09:51 PM            19,971 ffmpeg-transcode-44a498b7-d93d-4556-8aa6-6fd71ee1f92c_1.txt
05/19/2022  09:53 PM            19,955 ffmpeg-transcode-4862b471-f1ee-4015-842a-a483816389ca_1.txt
05/19/2022  10:07 PM            19,971 ffmpeg-transcode-491a41be-76a7-41ae-bff1-9fd57ccf3538_1.txt
05/19/2022  09:59 PM            19,959 ffmpeg-transcode-503e7419-548c-49b0-b898-bfa2d347019b_1.txt
05/19/2022  10:07 PM            19,971 ffmpeg-transcode-5a23723b-ad7e-4fc8-918e-eb0dc3ae7151_1.txt
05/19/2022  09:56 PM            19,959 ffmpeg-transcode-5e727476-d28b-4de1-a7cd-85baae01f895_1.txt
05/19/2022  10:02 PM            19,991 ffmpeg-transcode-708b63d5-f101-49bc-b24d-cf5c5ddacbdd_1.txt
05/19/2022  09:59 PM            19,971 ffmpeg-transcode-70f33d8f-c878-4d58-beea-86f7248d98a3_1.txt
05/19/2022  09:59 PM            19,979 ffmpeg-transcode-71fbe69b-8393-4a82-9ea1-c691236f1c14_1.txt
05/19/2022  10:02 PM            19,975 ffmpeg-transcode-74cc7b48-aeb1-42c9-892b-ace32111ce82_1.txt
05/19/2022  09:45 PM            19,980 ffmpeg-transcode-74dddbff-4fbb-4249-8f18-596068bc8332_1.txt
05/19/2022  09:52 PM            19,951 ffmpeg-transcode-7e336f48-6fa5-4075-b948-2f9c458ea66e_1.txt
05/19/2022  09:56 PM            19,967 ffmpeg-transcode-8462c906-0c27-4ee8-8b95-61ba624e45b1_1.txt
05/19/2022  09:59 PM            19,967 ffmpeg-transcode-8b108d93-8db0-4444-8507-52ed90f64ba1_1.txt
05/21/2022  03:31 PM           784,134 ffmpeg-transcode-912504bc-f7c3-49f6-9afd-c81a027603e3_1.txt
05/21/2022  11:08 PM           575,040 ffmpeg-transcode-938224fc-d51d-48ba-94ed-553fdb9d6264_1.txt
05/19/2022  10:22 PM            11,847 ffmpeg-transcode-993ed8b3-a993-49bf-acc0-f06052e3a2fa_1.txt
05/19/2022  10:07 PM            19,967 ffmpeg-transcode-9d7f005c-4235-42a0-9aca-6f71abaf028c_1.txt
05/19/2022  09:56 PM            19,967 ffmpeg-transcode-a193923f-49d0-44fe-8f5d-36e6fb62942e_1.txt
05/19/2022  09:59 PM            19,983 ffmpeg-transcode-a35beae1-35fa-48be-bfef-920d5e904ebd_1.txt
05/21/2022  10:59 PM           150,400 ffmpeg-transcode-a9c5f969-09ed-44d1-a3e0-6dac032d95b5_1.txt
05/19/2022  10:07 PM            19,979 ffmpeg-transcode-ad4c5cf8-b11c-4028-baad-bd0ca4577cc3_1.txt
05/21/2022  11:00 PM           129,987 ffmpeg-transcode-adcf6237-20ed-40ad-a129-64a8f9697588_1.txt
05/19/2022  09:51 PM            19,944 ffmpeg-transcode-b2e9f592-6b4e-4b4e-a737-1ce3e5716010_1.txt
05/19/2022  10:02 PM            19,979 ffmpeg-transcode-b8878f85-37c9-484e-949d-5efb15c1a699_1.txt
05/19/2022  10:22 PM            19,975 ffmpeg-transcode-b8cb3934-ea59-4114-95d7-c79171a578ea_1.txt
05/19/2022  09:51 PM            19,972 ffmpeg-transcode-cb78cea8-6d76-49b8-af57-dee03ddc73e7_1.txt
05/19/2022  09:56 PM            19,963 ffmpeg-transcode-cec90d66-b220-4d91-9b3a-9ccc7774f290_1.txt
05/19/2022  10:02 PM            19,975 ffmpeg-transcode-d12ba206-6a08-48b2-a827-0f3e9f4d61ce_1.txt
05/19/2022  09:48 PM            19,964 ffmpeg-transcode-dbb7cc7c-5d36-4fe9-b3ec-f966a2edf405_1.txt
05/19/2022  09:51 PM            19,979 ffmpeg-transcode-eb9448a9-c242-410c-b666-dfd3ec925f9e_1.txt
05/19/2022  09:51 PM            19,968 ffmpeg-transcode-f03e70b9-b5bf-4d2f-8eb6-395a240f9916_1.txt
05/21/2022  06:06 PM           265,240 hardware_detection-63788753217.txt
05/21/2022  06:29 PM           265,240 hardware_detection-63788754584.txt
05/21/2022  07:06 PM           265,487 hardware_detection-63788756770.txt
05/21/2022  07:07 PM           291,097 hardware_detection-63788756876.txt
05/21/2022  07:08 PM           291,097 hardware_detection-63788756881.txt
05/21/2022  07:27 PM           290,850 hardware_detection-63788758068.txt
05/21/2022  09:33 PM           290,850 hardware_detection-63788765584.txt
05/21/2022  10:43 PM           290,850 hardware_detection-63788769787.txt
05/21/2022  11:05 PM           290,850 hardware_detection-63788771108.txt
05/21/2022  11:23 PM                 0 logsfiles.txt
 

 

 

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Happy2Play

Well that path does exist but depends on how old/long you have been using Emby as it goes back to MediaBrowser-Server before the changed to a programdata folder.

So I have a install with that correct path, but from a new install standpoint it would be incorrect.

But I edited the document adding the NEW path also.

 

44 minutes ago, cul8rmom1 said:

The Emby Server Logs is not specific.  You want them all?  Should I bring the service down, delete/move the contents then start it up make the issue happen then get those logs or are there specific ones I can provide?

The log that shows the issue.  But yes ideally restarting server and reproducing the issue provides the cleanest log to try and find the issue.  Note you can go to Scheduled Tasks and rotate the server log instead of a restart if you wish.

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Hi.  Since different platforms have different file structures and locations, the best way to find your logs is the very first way indicated in that document:

Quote
  • Logs can be accessed directly within the server's web interface by navigating to Advanced -> Logs.

When providing logs, please only provide the one(s) that relate to the timeframe in which the activity in question occurred.

Thanks.

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