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  1. mailtomark

    Video not starting to play

    I am not sure which category to post this to, so for now I am posting it in the one for my player. I am using the Emby app on a Roku2, my server is located on an Asustor AS304T. I have a bunch of videos that I recorded on my iPhone 5s (running iOS 10.1.1) I am connecting the Roku directly to the Emby server without using EmbyPremiere or logging into an Emby account. I uploaded the videos to the Asustor NAS into the folder that is linked into the Emby library. The videos do show up there. I am able to play them from there when I use the browser to connect from my PC to the Emby web interface of the Asustor NAS. On the Roku2 Emby app, the videos are listed in the library folder. When I select a video, it opens the detail screen for the video with the "Play" button. I select "Play" and it looks like it starts loading, then does not do anything for a few seconds, then drops back to the screen for the selected video with the "Play" button. Why can I not play that video? I also tried Plex with the same video files. In Plex, I am also unable to load the original video (apparently due to encoding, size, and/or the weak server) using the Roku2 Plex app, but I am able to have Plex re-encode the video for mobile devices and then the Roku will play that re-encoded version fine. That version is a lot smaller and has less bandwidth. I have not found an option to explicitly make Emby re-encode my video, so I am not sure if the reason for Emby playback failing is the same as for Plex playback failing on that same original file. What do I need to do to play my videos? Thank you in advance!
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