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It happens in some cases that users have issues in one of the MB clients with specific video file(s). I think it help a lot when others can test the specific file to try to reproduce the issue or to confirm the issue isn't specific to the media file. Here is a quick tutorial on how to make a sample of a MKV file using MKVToolNix (MKVMerge GUI): Add the file to sample and choose the destination where the sample will be: Choose the options as per below and "start muxing". I like to choose 5 files so I can choose a specific scene that helps showing the issue... Upload one of