Emby Blog

Help !!

 

Web verification does not work for EMBY

Web verification does not work !! (my previous account was "Patrick1945")

Web verification does not work !! (my previous account was "Patrick1945")

Please describe your issue in detail. Thanks.

Het probleem is opgelost. Blijkbaar "SOUNDIIZ" maakt geen gebruik van het wachtwoord dat u gebruikt in EMBY CONNECT om in te loggen op EMBY.

 

Aan het voorbereiden om te testen.

Well,

This doesn't work. Tried this with a premium subscription. Source location "Spotify" (premium), target location "emby". Act: Transferring playlist (100 songs) from "source" to "target". Result: 20/100 transferred. And far too unclear to find Emby. For me, it's a 0/10

Well, This doesn't work. Tried this with a premium subscription. Source location "Spotify" (premium), target location "emby". Act: Transferring playlist (100 songs) from "source" to "target". Result: 20/100 transferred. And far too unclear to find Emby. For me, it's a 0/10

How did you even connect. I keep getting an "Invalid Credentials" error.

Hi !

For all Emby issues while trying to connect there's an help topic there:

https://support.soundiiz.com/hc/en-us/articles/360011943100-I-can-t-connect-my-Emby-account-server-to-Soundiiz

 

About matching issue, you can reach Soundiiz support directly using Help button or contact on Soundiiz.

Yeah this isn't working for me either. No combination of information I enter seems to get me in.

@Luke - I was seeking any clarification on this from other users experience, and others on here are saying exactly what I have found with this. Namely, when trying to link Emby account in the Soundiiz web app, result is constant ‘incorrect credentials’ error message. I have tried countless times over weeks, on and off. This is using the Emby connect username and password as per advice in the Soundiiz support article. I have followed all advice in the Soundiiz instructions. 
 

I am happy to raise the issue with Soundiiz too.

Reply from Soundiiz:

Thank you for your message.
We've got successful connections to Emby on Soundiiz everyday, so not a login issue. 
Unfortunately it's all about reaching your Emby server, seems there's a problem here, but on our side we have no clue what is it about sorry 😕

 

Edited August 10 by jlambie

On 8/10/2020 at 3:35 AM, jlambie said:

Reply from Soundiiz:

Thank you for your message.
We've got successful connections to Emby on Soundiiz everyday, so not a login issue. 
Unfortunately it's all about reaching your Emby server, seems there's a problem here, but on our side we have no clue what is it about sorry 😕

 

So you're saying Soundiiz can't reach the user's emby server?

3 hours ago, Luke said:

So you're saying Soundiiz can't reach the user's emby server?

Several weeks ago, no. But I got it working with Emby a couple of weeks ago now. 

7 minutes ago, jlambie said:

Several weeks ago, no. But I got it working with Emby a couple of weeks ago now. 

If you're doing this with remote access, then users will need to have that setup in order for it to work. Often times there will be users who never needed remote access and therefore won't have that pre-requisite setup before trying to integrate Soundiiz. We see this a lot with Alexa and Google Home because those services have to come from the outside in. So a good thing to ask users to do is to verify they're able to access their server remotely using an Emby app. If they can't, then it's unlikely that Soundiiz will be able to connect either. So it might actually help to make that a part of the Soundiiz setup steps so that users will be aware of it ahead of time.