Emby Blog

Help !!

 

Web verification does not work for EMBY

Web verification does not work !! (my previous account was "Patrick1945")

Web verification does not work !! (my previous account was "Patrick1945")

Please describe your issue in detail. Thanks.

Het probleem is opgelost. Blijkbaar "SOUNDIIZ" maakt geen gebruik van het wachtwoord dat u gebruikt in EMBY CONNECT om in te loggen op EMBY.

 

Aan het voorbereiden om te testen.

Well,

This doesn't work. Tried this with a premium subscription. Source location "Spotify" (premium), target location "emby". Act: Transferring playlist (100 songs) from "source" to "target". Result: 20/100 transferred. And far too unclear to find Emby. For me, it's a 0/10

Well, This doesn't work. Tried this with a premium subscription. Source location "Spotify" (premium), target location "emby". Act: Transferring playlist (100 songs) from "source" to "target". Result: 20/100 transferred. And far too unclear to find Emby. For me, it's a 0/10

How did you even connect. I keep getting an "Invalid Credentials" error.

Hi !

For all Emby issues while trying to connect there's an help topic there:

https://support.soundiiz.com/hc/en-us/articles/360011943100-I-can-t-connect-my-Emby-account-server-to-Soundiiz

 

About matching issue, you can reach Soundiiz support directly using Help button or contact on Soundiiz.

Yeah this isn't working for me either. No combination of information I enter seems to get me in.

@Luke - I was seeking any clarification on this from other users experience, and others on here are saying exactly what I have found with this. Namely, when trying to link Emby account in the Soundiiz web app, result is constant ‘incorrect credentials’ error message. I have tried countless times over weeks, on and off. This is using the Emby connect username and password as per advice in the Soundiiz support article. I have followed all advice in the Soundiiz instructions. 
 

I am happy to raise the issue with Soundiiz too.

Reply from Soundiiz:

Thank you for your message.
We've got successful connections to Emby on Soundiiz everyday, so not a login issue. 
Unfortunately it's all about reaching your Emby server, seems there's a problem here, but on our side we have no clue what is it about sorry

 

Edited August 10, 2020 by jlambie

On 8/10/2020 at 3:35 AM, jlambie said:

Reply from Soundiiz:

Thank you for your message.
We've got successful connections to Emby on Soundiiz everyday, so not a login issue. 
Unfortunately it's all about reaching your Emby server, seems there's a problem here, but on our side we have no clue what is it about sorry

 

So you're saying Soundiiz can't reach the user's emby server?

3 hours ago, Luke said:

So you're saying Soundiiz can't reach the user's emby server?

Several weeks ago, no. But I got it working with Emby a couple of weeks ago now. 

7 minutes ago, jlambie said:

Several weeks ago, no. But I got it working with Emby a couple of weeks ago now. 

If you're doing this with remote access, then users will need to have that setup in order for it to work. Often times there will be users who never needed remote access and therefore won't have that pre-requisite setup before trying to integrate Soundiiz. We see this a lot with Alexa and Google Home because those services have to come from the outside in. So a good thing to ask users to do is to verify they're able to access their server remotely using an Emby app. If they can't, then it's unlikely that Soundiiz will be able to connect either. So it might actually help to make that a part of the Soundiiz setup steps so that users will be aware of it ahead of time.

Hi @Luke, I'm trying to make this connection work, but so far, no success.

I have verified if I can connect from outside using emby connect, and yes I'm able to do it.

But when I try to link with soundiiz, I get the Invalid credentials message.

- External connection is working.

- I'm able to connect to my web from my phone or laptop using my phone connection.

- Login and password are correct.

- The username/password in emby connect is the same as on my server.

- Credentials used:
  - username
  - password
  - servername.com:80
  - My Media Server

After 3 tries, I'm also getting an email from emby saying:

Your account has been locked for security reasons

We have detected 3 failed log in attempts to your account from United States.

If this wasn't you, someone else may be trying to access your account. These log in attempts were unsuccessful. You may however want to change your password for greater security, especially if you use the same password on other websites.

If this was you, you can safely ignore this email and you will be able to sign in again at 11/02/20 07:38 AM.

I'm able to connect to my account , but not able to link with Soundiiz.

I also sent an message to Soundiiz support, and I got this message back:

Hi,
Thank you for getting in touch.
Unfortunately nothing more we can do, it could be many different parameters out of our control here...
Maybe that will work with your next Emby server update (if often working like that).

I'm using the latest 4.5.2.0 version of Emby server.

 

Thanks

13 hours ago, rafinha said:

Hi @Luke, I'm trying to make this connection work, but so far, no success.

I have verified if I can connect from outside using emby connect, and yes I'm able to do it.

But when I try to link with soundiiz, I get the Invalid credentials message.

- External connection is working.

- I'm able to connect to my web from my phone or laptop using my phone connection.

- Login and password are correct.

- The username/password in emby connect is the same as on my server.

- Credentials used:
  - username
  - password
  - servername.com:80
  - My Media Server

After 3 tries, I'm also getting an email from emby saying:

Your account has been locked for security reasons

We have detected 3 failed log in attempts to your account from United States.

If this wasn't you, someone else may be trying to access your account. These log in attempts were unsuccessful. You may however want to change your password for greater security, especially if you use the same password on other websites.

If this was you, you can safely ignore this email and you will be able to sign in again at 11/02/20 07:38 AM.

I'm able to connect to my account , but not able to link with Soundiiz.

I also sent an message to Soundiiz support, and I got this message back:

Hi,
Thank you for getting in touch.
Unfortunately nothing more we can do, it could be many different parameters out of our control here...
Maybe that will work with your next Emby server update (if often working like that).

I'm using the latest 4.5.2.0 version of Emby server.

 

Thanks

@cayars can help you verify that you've setup Emby Connect and are able to sign in with it. Thanks.

Looks like Emby Connect is working based on what you said, but if you need any help with this send me a pm @rafinha

 

On 11/2/2020 at 8:19 AM, rafinha said:

Hi @Luke, I'm trying to make this connection work, but so far, no success.

I have verified if I can connect from outside using emby connect, and yes I'm able to do it.

But when I try to link with soundiiz, I get the Invalid credentials message.

- External connection is working.

- I'm able to connect to my web from my phone or laptop using my phone connection.

- Login and password are correct.

- The username/password in emby connect is the same as on my server.

- Credentials used:
  - username
  - password
  - servername.com:80
  - My Media Server

After 3 tries, I'm also getting an email from emby saying:

Your account has been locked for security reasons

We have detected 3 failed log in attempts to your account from United States.

If this wasn't you, someone else may be trying to access your account. These log in attempts were unsuccessful. You may however want to change your password for greater security, especially if you use the same password on other websites.

If this was you, you can safely ignore this email and you will be able to sign in again at 11/02/20 07:38 AM.

I'm able to connect to my account , but not able to link with Soundiiz.

I also sent an message to Soundiiz support, and I got this message back:

Hi,
Thank you for getting in touch.
Unfortunately nothing more we can do, it could be many different parameters out of our control here...
Maybe that will work with your next Emby server update (if often working like that).

I'm using the latest 4.5.2.0 version of Emby server.

 

Thanks

@rafinha are you still having an issue with this?

Yes @Luke, they said that they don't have too many info from emby to try to track what is the problem.

I just give up

I'd like to get some assistance getting this working if that's OK. How do I even tell if my Emby Connect is working?

 

Update: So I turned wi-fi off on my phone and tried to login to Emby Mobile via Emby Connect and I got that work. But when I tried to loginto Soundiiz, all I get is invalid credentials. I've turned on enable remote access , and I tried entering in the local access ip and the remote access ip and all nothing. 

 

@cayars

Edited September 27, 2021 by sjkiss

I'm having trouble getting Soundiiz connecting to my server as well.

We are investing this to see what the problem may be.

Wondering if there are any updates on getting this working. Soundiiz still reports "invalid credentials".

On 3/9/2022 at 2:53 AM, catch42 said:

Wondering if there are any updates on getting this working. Soundiiz still reports "invalid credentials".

Hi, we are looking into it. Thanks.

I don't see any change from September. 

If I use my own IP or domain name with a user I created for testing it never even touches my system.
Looking at the design of the form (code behind it) I don't see how it could work.

On 03/04/2022 at 17:38, Luke said:

Hi, we are looking into it. Thanks.

Are you any further forward with this @Luke? I have been continually unable to connect via Soundiiz for weeks. I have contacted Thomas at Soundiiz this week via raising a ticket but am no further forward. There was an issue about 2 years or so ago when only a certain number of people could connect daily, but he tells me this is no longer the case. 

I have many music playlists I would like to transfer over. Without this Emby is just not going to be usable for me. I could transfer playlists out from Soundiiz as a workaround, then import into Emby that way, but Soundiiz I don’t think will export in m3u format, just xml and the like. 

13 minutes ago, jlambie said:

Are you any further forward with this @Luke? I have been continually unable to connect via Soundiiz for weeks. I have contacted Thomas at Soundiiz this week via raising a ticket but am no further forward. There was an issue about 2 years or so ago when only a certain number of people could connect daily, but he tells me this is no longer the case. 

I have many music playlists I would like to transfer over. Without this Emby is just not going to be usable for me. I could transfer playlists out from Soundiiz as a workaround, then import into Emby that way, but Soundiiz I don’t think will export in m3u format, just xml and the like. 

Just last month we had a little back and forth with a Soundiiz developer and they tested and confirmed it was working just fine for them.