Unable to install 4.6.4.0 or 4.7.0.3 on QTS 5.0 Beta

[markand 9]

I am currently running the QTS 5.0 Beta 5.0.0.1716 and Emby 4.6.2.0. It works fine. I tried to install both updates and both fail.

Not sure if there's a max version check on install or if there's really a problem.

Plex has a similar issue, though what I had installed didn't run.

[Luke 40072]

HI, what exactly happens?

[markand 9]

I get the following:

 

The log then says:

 

Error    2021-07-14    18:14:01    admin    192.168.1.64    App Center    App Installation    [App Center] Failed to install Emby Server. Try again later.

[Luke 40072]

Thanks, we'll take a look.

[alucryd 240]

There was indeed a version restriction that I just lifted (hopefully, my device doesn't have a beta for it yet so I can't test). Could you give the latest beta a try? https://github.com/MediaBrowser/Emby.Releases/releases/download/4.7.0.3/emby-server-qnap_4.7.0.3_x86_64.qpkg

[Luke 40072]

@markand were you able to try this?

[markand 9]

Hi, sorry, I was NOT able to try. I had so many issues with the 5.0 Beta that I downgraded back to QTS 4.x before I received the msg above. I might try the next Beta version and will of course attempt the install again.

I also have Plex and it was worse than Emby. It stopped working altogether (the existing install).  They thought they fixed it by removing the version check but it still failed to install. That was why I downgraded.

[rlawton123 0]

I tried it and I still get the same error. 

[Luke 40072]

16 minutes ago, rlawton123 said:

I tried it and I still get the same error. 

Hi, did you download a fresh copy? What file exactly did you download?

[rlawton123 0]

I downloaded the file attached to this link https://github.com/MediaBrowser/Emby.Releases/releases/download/4.7.0.3/emby-server-qnap_4.7.0.3_x86_64.qpkg

[Luke 40072]

1 hour ago, rlawton123 said:

I downloaded the file attached to this link https://github.com/MediaBrowser/Emby.Releases/releases/download/4.7.0.3/emby-server-qnap_4.7.0.3_x86_64.qpkg

When?

[rlawton123 0]

3 oe 4 days ago. I will try now.

 

[rlawton123 0]

Just tried it again and have the same error.

[Luke 40072]

2 hours ago, rlawton123 said:

Just tried it again and have the same error.

OK thanks for trying. We'll take another look at it.

[MrLicardo 0]

I have the exact same problem here and I now choose to use docker version of Emby.

What is the difference between docker version and the qpkg version? Any performance difference?

 

[Luke 40072]

9 hours ago, MrLicardo said:

I have the exact same problem here and I now choose to use docker version of Emby.

What is the difference between docker version and the qpkg version? Any performance difference?

 

In theory they should perform similar but you may have to configure the docker container to allow access to native resources such as the gpu.

[Squee 5]

I have the very same problem. I get the same error when trying to install Emby on QNAP QTS 5.0 Beta 5.0.0.1716 firmware. 

Is there an update on this topic?

Thanks

[Brucetangian 0]

I have the same problem on Qts 5.0.1716

 

[Luke 40072]

Hi, yes QTS 5.0 is on our todo list for review. Thanks for the feedback.

[NiftieNev 1]

H, I have the same problem as above. I was running Emby Server just fine until I used the internal command to stop the server and apply an update. I removed the server as per the commands and tried to installed the updated version. The server would not install. It returned the error :

Error    2021-09-14    17:16:46    admin    192.168.0.21    App Center    App Installation    [App Center] Failed to install EmbyServer. Try again later.

I have tried everything I know (not a lot) but I cannot get my fantastic Movie Server to  install.

System info

QNAP TS-541D2

Firmware Ver: 5.0.0.1716

4Gb memory

EMBY Premiere User

 

 

 

 

[NiftieNev 1]

I read what was said about QTS 5.x.x so I tried to roll back the software. The QNAP server has older version 4s but it also has newer ver 4 files after the ver 5 one.

 

So I installed a newer ver 4 and Emby installed just fine.

 

See attached 

[gillmacca01 180]

Any update on this?

I am holding off updating to QTS 5 until I know Emby will work on it

[Luke 40072]

7 hours ago, gillmacca01 said:

Any update on this?

I am holding off updating to QTS 5 until I know Emby will work on it

Hi, not yet but it's on our to do list. Thanks.

[Psyborg 43]

QNAP has published the official release of QTS some days ago (QTS 5.0.0.1808 Build 20211001).

[Luke 40072]

Hi, yes we are working on making our Qnap packages 5.0 compatible. Thanks.