Playback error. Need guidance

[gillmacca01 180]

Running latest version of server.

My live TV source is via an IPTV Service, and I am currently having a problem playing one channel. The channel worked a couple of weeks ago, but then went down and was fixed, but now I am getting the following message, regardless of device I play the channel on: 'Playback Error - No compatible streams are currently available'. I have tried the play this channel over the last few days and have restarted Emby, but still get the same message.

I have checked with other users who use the IPTV service, and they say that the channel is playing fine (they are using other ways to view it, not via Emby)

The channel is Sky Sports F1, and last attempt to watch the channel was 05/07/21 @ 13:03. All other channels appear to be working fine

 

 

embyserver.txt

Edited July 5, 2021 by gillmacca01
Add server log

[mark-in-dallas 87]

Are you pulling the M3U into Emby from a URL or file that you downloaded?  If other people using the same service are able to view that channel It's possible that the IPTV provider changed the link and you are still trying to view the old one.  

Have you tried playing that stream in another media player like VLC?

Edited July 5, 2021 by mark-in-dallas

[gillmacca01 180]

It's being pulled in from a URL

[Carlo 4552]

Hi, does it play it VLC?

[gillmacca01 180]

Haven't had a chance to test that yet. Will test in a bit and report back

[Carlo 4552]

Sounds good, let us know.

[gillmacca01 180]

Just tried it and it played fine in VLC.

As another test, I disabled my VPN, restarted Emby, and the channel still displayed the same error message

[mark-in-dallas 87]

That's odd!  The next thing I might try would be to separate that one stream from the M3U fil and create a new M3U with only that stream in it, then create a new tuner in Emby with that single channel and see if it will then play.  My reasoning behind this is to see if that link is actually  the problem or if something else in the M3U might be causing it.

Cayars may be along with another idea, but I'm a bit stumped.

[Carlo 4552]

4 hours ago, gillmacca01 said:

Just tried it and it played fine in VLC.

As another test, I disabled my VPN, restarted Emby, and the channel still displayed the same error message

If you can send me that one channel in a m3u file I'd be happy to try testing it on my side and see why it might not play.
Send me a PM with that channel if you want me to test/try it for you.

[gillmacca01 180]

@cayarssent

[Carlo 4552]

This played for me in the web player. Watching an Indy 200 race.

It was slow to start but played just fine.

[gillmacca01 180]

Million dollar question. Why does it not play on mine then?

[Carlo 4552]

My guess would be the delay it takes to get started.  My server runs off SSD drives.  I have my transcoding and recording drive on a separate SSD drive as well so that could make a difference.

Where we are located could play a huge part in this as we don't know the origin of this particular stream which could be better for me as well in US.

Could you try playing this via the web player and then upload the ffmpeg file generated if it doesn't play?

[gillmacca01 180]

 

The price is in dollars, so best guess is they are in the US, although that could just be their payment system 

 

Same error in chrome on mobile 

I have transcode and remix. 

I have attached both

 

Edited July 7, 2021 by Abobader
Removed logs

[Carlo 4552]

Both of these log files are complaining about the stream not having a valid MOOV atom.

I don't get that test on my system.  I just tested this on a VM 4.6.4 Emby Server version and it too played back fine.

[Carlo 4552]

What happens if you try to record a show off that channel?

[gillmacca01 180]

Same error on recording 

The folder is created but no file in there 

recording-conversion-23ca452b-f798-46b7-83c8-935a02942356_1.txt

Edited July 7, 2021 by gillmacca01

[mark-in-dallas 87]

I'm far from an expert or even experienced novice when it comes to logs, but as best as I could tell it looks like Emby spent 21 seconds trying to conenect to the channel, then closed the stream.

I had a problem with my last IPTV provider in that almost any channel that I tried to play would time out the first time that I tried to play it, but if I clicked it again right after it timed out it would play just fine.  I never did figure out the issue, but ended up changing to a different provider. 

Just out of curiosity, have you tired to play the channel again after it times out? 

[gillmacca01 180]

Thanks for the advice @mark-in-dallas, tried it 3 times in a row, and still getting the error.

I have just restarted my NAS, and still getting the issue.

It's strange that I am getting the error, but cayars isn't

[Carlo 4552]

Likely is a geo things.  I might be closer to the server and getting a lot less latency than you perhaps.

On the other hand I have a few channels from one of my m3u files I've removed because they just won't work for me.  Comes with the territory with these types of channels.
 

[gillmacca01 180]

But why would it play fine in vlc and not in Emby

I've just installed emby (v4.7.3.0) on my laptop and added just that one channel. Laptop is on the same network, and the channel plays fine

Edited July 7, 2021 by gillmacca01

[mark-in-dallas 87]

Damn gremlins!  I learned a long time ago that when it comes to computers and apps, some things just aren't meant to be figured out and you can be driven crazy trying too.

 

You may be able to get that channel to work on the NAS by doing the same thing you did with the Laptop; add a new M3U tuner with just that one channel.

Edited July 7, 2021 by mark-in-dallas

[gillmacca01 180]

And what do you know? Added as a single channel m3u into emby and it plays

Just hope the link doesn't change in the future

Edited July 7, 2021 by gillmacca01

[gillmacca01 180]

Silly question, but when emby refreshes the guide data, if any details for a channel in the m3u file has changed, does it update in emby?

[mark-in-dallas 87]

As long as the link or file has changed, then Emby will update it when the Guide is refreshed.

Glad you got the channel working!