Log: System.Exception: ffprobe failed for file... streams and format are both null

[schmitty 65]

Hi,

I am in the process of a full library scan, and I see the following errors appear in the server logs repeatedly.

System.Exception: ffprobe failed for file... streams and format are both null

and

[matroska,webm @ 0xebdc00] Format matroska,webm detected only with low score of 1, misdetection possible!
	[matroska,webm @ 0xebdc00] EBML header parsing failed
	: Invalid data found when processing input

 

embyserver.txt

Edited April 21, 2021 by schmitty
Removed pastebin link and attached server log. Link was either not working or too difficult to click.

[Luke 38818]

Hi there, please attach the emby server log. thanks.

[schmitty 65]

Original post updated.

[Luke 38818]

What is your media stored on?

[schmitty 65]

It's a mergefs mount using a combination of local storage and cloud (gSuite) storage.

[Guest]

I am also receiving this error upon new media import via library monitoring.. I drop the folder into the directory and after it copies/moves and is being added.. I get this error. ( and several more along these lines )

2021-04-21 00:50:21.383 Error App: Error in ffprobe
	*** Error Report ***
	Version: 4.6.0.40
	Command line: C:\Users\------\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.19042
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: C:/Users/------/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: C:\Users\------\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\-------\AppData\Roaming\Emby-Server\system
	System.Exception: System.Exception: ffprobe failed for file:"\\------\Video\Infamous 2020 1080p\Infamous 2020 1080p.mkv" - streams and format are both null: 
{
	
	}
	
	
ffprobe version 4.3.0-emby_2021_02_27-g8f222573e9+634 Copyright (c) 2007-2021 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 9.2.0 (Rev2, Built by MSYS2 project)
	file:\\------\Video\Infamous 2020 1080p\Infamous 2020 1080p.mkv: Permission denied
	

I am on Windows 10 Pro as well.. to NAS via network.. ( no drop outs )

This error also seemed relative..

2021-04-21 00:46:51.418 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: C:\Users\------\AppData\Roaming\Emby-Server\system\ffprobe.exe -i file:"\\------\Video\Imperial Blue 2019 1080p\Imperial Blue 2019 1080p.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2021-04-21 00:46:51.479 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 1
2021-04-21 00:46:51.480 Error App: Error in ffprobe
	*** Error Report ***
	Version: 4.6.0.40
	Command line: C:\Users\------\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.19042
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: C:/Users/------/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: C:\Users\------\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\------\AppData\Roaming\Emby-Server\system
	System.Exception: System.Exception: ffprobe failed for file:"\\------\Video\Imperial Blue 2019 1080p\Imperial Blue 2019 1080p.mkv" - streams and format are both null: 
{
	
	}
	
	
ffprobe version 4.3.0-emby_2021_02_27-g8f222573e9+634 Copyright (c) 2007-2021 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 9.2.0 (Rev2, Built by MSYS2 project)
	file:\\------\Video\Imperial Blue 2019 1080p\Imperial Blue 2019 1080p.mkv: Permission denied
	
	
	   at Emby.Server.MediaEncoding.Probing.MediaProbeManager.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, String userAgent, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean forceEnableLogging, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](MetadataResult`1 metadataResult, MetadataRefreshOptions options, LibraryOptions libraryOptions, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, MetadataResult`1 itemResult, String logName, MetadataRefreshOptions options, LibraryOptions libraryOptions, RefreshResult refreshResult, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: Void MoveNext()
	
2021-04-21 00:46:51.480 Info App: MovieDbProvider: Finding id for item: Imperial Blue
2021-04-21 00:46:51.480 Info HttpClient: GET https://api.themoviedb.org/3/search/movie?api_key=f6bd687ffa63cd282b6ff2c6877f2669&query=Imperial+Blue&language=en
2021-04-21 00:46:52.137 Info HttpClient: GET https://api.themoviedb.org/3/movie/778090?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=en&include_image_language=en,null
2021-04-21 00:46:52.451 Info HttpClient: GET https://api.themoviedb.org/3/movie/778090?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers

 

Edited April 21, 2021 by Guest

[schmitty 65]

5 hours ago, Hxemby001 said:

I am also receiving this error upon new media import via library monitoring.. I drop the folder into the directory and after it copies/moves and is being added.. I get this error. ( and several more along these lines )

2021-04-21 00:50:21.383 Error App: Error in ffprobe
	*** Error Report ***
	Version: 4.6.0.40
	Command line: C:\Users\------\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.19042
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: C:/Users/------/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: C:\Users\------\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\-------\AppData\Roaming\Emby-Server\system
	System.Exception: System.Exception: ffprobe failed for file:"\\------\Video\Infamous 2020 1080p\Infamous 2020 1080p.mkv" - streams and format are both null: 
{
	
	}
	
	
ffprobe version 4.3.0-emby_2021_02_27-g8f222573e9+634 Copyright (c) 2007-2021 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 9.2.0 (Rev2, Built by MSYS2 project)
	file:\\------\Video\Infamous 2020 1080p\Infamous 2020 1080p.mkv: Permission denied
	

I am on Windows 10 Pro as well.. to NAS via network.. ( no drop outs )

This error also seemed relative..

2021-04-21 00:46:51.418 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: C:\Users\------\AppData\Roaming\Emby-Server\system\ffprobe.exe -i file:"\\------\Video\Imperial Blue 2019 1080p\Imperial Blue 2019 1080p.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2021-04-21 00:46:51.479 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 1
2021-04-21 00:46:51.480 Error App: Error in ffprobe
	*** Error Report ***
	Version: 4.6.0.40
	Command line: C:\Users\------\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.19042
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: C:/Users/------/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: C:\Users\------\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\------\AppData\Roaming\Emby-Server\system
	System.Exception: System.Exception: ffprobe failed for file:"\\------\Video\Imperial Blue 2019 1080p\Imperial Blue 2019 1080p.mkv" - streams and format are both null: 
{
	
	}
	
	
ffprobe version 4.3.0-emby_2021_02_27-g8f222573e9+634 Copyright (c) 2007-2021 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 9.2.0 (Rev2, Built by MSYS2 project)
	file:\\------\Video\Imperial Blue 2019 1080p\Imperial Blue 2019 1080p.mkv: Permission denied
	
	
	   at Emby.Server.MediaEncoding.Probing.MediaProbeManager.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, String userAgent, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean forceEnableLogging, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](MetadataResult`1 metadataResult, MetadataRefreshOptions options, LibraryOptions libraryOptions, CancellationToken cancellationToken)
	   at MediaBrowser.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, MetadataResult`1 itemResult, String logName, MetadataRefreshOptions options, LibraryOptions libraryOptions, RefreshResult refreshResult, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: Void MoveNext()
	
2021-04-21 00:46:51.480 Info App: MovieDbProvider: Finding id for item: Imperial Blue
2021-04-21 00:46:51.480 Info HttpClient: GET https://api.themoviedb.org/3/search/movie?api_key=f6bd687ffa63cd282b6ff2c6877f2669&query=Imperial+Blue&language=en
2021-04-21 00:46:52.137 Info HttpClient: GET https://api.themoviedb.org/3/movie/778090?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=en&include_image_language=en,null
2021-04-21 00:46:52.451 Info HttpClient: GET https://api.themoviedb.org/3/movie/778090?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers

This is actually the Linux forum, although the error is the same. I also noticed a permission denied error, which would indicate incorrect permissions for the directory/file.

.

[Guest]

Right yet the file is accessible through Emby and on Windows using about four different programs apps... I thought the same thing, yet it shows up and is fine.. It is not a problem that is as easy to solve there is something else triggering it or some form of access is not correct. 

I posted it here because the same thing was occurring and is not specific to installation and/or OS, found it in search for the same BETA.

[Luke 38818]

Regarding mergefs, please see my comments here:

In the near future we'll be updating our embedded .net core version to the latest major version update, so there's a chance that may help with this.