David Patt 15 Posted March 20 Share Posted March 20 Ok movies which play previously dont play at all now. LG App is mess. I know LG is to blame here but on android it is not a problem and LG has huge one with updates. Link to comment Share on other sites More sharing options...
SamES 524 Posted March 20 Share Posted March 20 1 hour ago, David Patt said: Ok movies which play previously dont play at all now. LG App is mess. I know LG is to blame here but on android it is not a problem and LG has huge one with updates. Can you provide an example please? Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 20 Author Share Posted March 20 28 minutes ago, SamES said: Can you provide an example please? 4K Movies mostly. 1080 play ok. But i know i play 4K movies via LG app before. I just get loading circle and then playback failed. Link to comment Share on other sites More sharing options...
SamES 524 Posted March 20 Share Posted March 20 32 minutes ago, David Patt said: 4K Movies mostly. 1080 play ok. But i know i play 4K movies via LG app before. I just get loading circle and then playback failed. I need details of an actual sample to see what the video, audio and sub tracks are to know why it isn't working. Also the server log and any ffmpeg logs at the time when you test playing this same file.  Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 21 Author Share Posted March 21 It starts transcode. I have many ffmpeg.exe tasks and it hangs. I am sure it dont transcode few months before. I also need restart tv because app freeze. embyserver-63751917899.txt ffmpeg-transcode-24d05a99-b685-4958-a184-1790b296f5ff_1.txt ffmpeg-transcode-a2323f21-7c91-4b60-9c35-e115145c4c2e_1.txt Link to comment Share on other sites More sharing options...
SamES 524 Posted March 21 Share Posted March 21 Turn off the subtitle before you start playback. Does it DirectPlay now? Link to comment Share on other sites More sharing options...
SamES 524 Posted March 21 Share Posted March 21 And also try turning off hardware transcoding (as a test), with and without the subs Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 21 Author Share Posted March 21 24 minutes ago, SamES said: And also try turning off hardware transcoding (as a test), with and without the subs I turn off "Allow video playback that requires transcoding" and "Allow video playback that requires conversion without re-encoding " and video plays finally. Thank you. Weird is i dont remember change any of it. Anyway thank you for pointing me out. But anyway new version of app will be great. Link to comment Share on other sites More sharing options...
SamES 524 Posted March 21 Share Posted March 21 That's good for a test, but you want to turn them back on as you will have other problems.  It's better that we find the real problem. Can you please try these two (with the transcoding and conversion options turned back on): Turn off the subtitle before you start playback Turn off hardware transcoding -with subtitles on Turn off hardware transcoding -with subtitles off  Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 21 Author Share Posted March 21 (edited) Allow video playback that requires transcoding Yes Allow video playback that requires conversion without re-encoding Yes Turn off the subtitle before you start playback - video transcode and hang app Turn off hardware transcoding -with subtitles on - video transcode and hang app Turn off hardware transcoding -with subtitles off - video transcode and hang app Looks like no effect. ----------- Allow video playback that requires transcoding No Allow video playback that requires conversion without re-encoding No Turn off the subtitle before you start playback - video play Turn off hardware transcoding -with subtitles on - video play Turn off hardware transcoding -with subtitles off - video play Edited March 21 by David Patt CLARIFICATION Link to comment Share on other sites More sharing options...
SamES 524 Posted March 22 Share Posted March 22 20 hours ago, David Patt said: Allow video playback that requires transcoding No Allow video playback that requires conversion without re-encoding No Thanks. Unfortunately this is not the right way to fix this, so it appears that you have other issues that we need to resolve Is it all movies with a problem or just some? Let's start simple and try one thing. Turn on debug logging Turn off hardware acceleration Rotate the log (in scheduled tasks) Turn off subtitles Try playing something Please attach the server log and any ffmpeg logs from this playback session. Also attach the media info for this file. Hopefully we can see what's going wrong. Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 22 Author Share Posted March 22 What I see I have problem with 4k movies in x265 codec. HD movies with x264 play fine either way. I will test it later when I get back from work. Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 23 Author Share Posted March 23 After i perform tests below movie cant play no matter of settings. Only when i turn off subtitles it play. Which is weird because when turn off settings below it usually play with subtitles. Allow video playback that requires transcoding No Allow video playback that requires conversion without re-encoding No I try HD movie with x264 codec with subtitles ON and it play always. Here are my logs. Codec in movie : Title4K HEVC HDR10 CodecHEVC ProfileMain 10 Level153 Resolution3840x2160 Aspect Ratio16:9 InterlacedNo Framerate23.976 Bitrate31,843 kbps Video RangeHDR10 Color Primariesbt2020 Color Spacebt2020nc Color Transfersmpte2084 Bit Depth10 bit Pixel Formatyuv420p10le Reference Frames1 embyserver HW OFF SUB OFF.txt embyserver HW ON SUB OFF.txt embyserver HW ON SUB ON.txt ffmpeg-transcode-2cc73a27-c271-4f39-b7e6-5aaec506fbc0_1 HW ON SUB ON.txt Link to comment Share on other sites More sharing options...
SamES 524 Posted March 23 Share Posted March 23 @softworkz, you might want to have a look at this one, it's related to HW transcoding. This file needs to transcode as it has unsupported TrueHD audio and PGS subs that need burning in, but playback doesn't start. For some reason the ffmpeg log is incomplete, is it possible that the ffmpeg process crashed? Is there anything useful you can conclude from these two logs? 6 hours ago, David Patt said: embyserver HW ON SUB ON.txt 44.09 kB · 1 download ffmpeg-transcode-2cc73a27-c271-4f39-b7e6-5aaec506fbc0_1 HW ON SUB ON.txt 12 kB · 1 download  @David Patt, do you have the ffmpeg logs for the HW OFF SUB OFF and HW ON SUB OFF server logs? Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 23 Author Share Posted March 23 Only ffmpeg log was created with HW ON SUB ON test. Link to comment Share on other sites More sharing options...
SamES 524 Posted March 23 Share Posted March 23 2 hours ago, David Patt said: Only ffmpeg log was created with HW ON SUB ON test. Which audio track did you use in those tests? TrueHD should always be trying to transcode. Please make sure you have all the options on, then try again  Link to comment Share on other sites More sharing options...
David Patt 15 Posted March 23 Author Share Posted March 23 i choose always AAC stereo or AC3 if no other option avalaible (sound only go from tv (LG) in this case no need to play more channels) , TRUEHD 7.1 is used on my Android TV with speaker system. Will make test tomorrow Link to comment Share on other sites More sharing options...
Happy2Play 5594 Posted March 24 Share Posted March 24 @David Patt @SamES Split posts into new topic as requested. Link to comment Share on other sites More sharing options...
SamES 524 Posted March 24 Share Posted March 24 Just now, Happy2Play said: @David Patt @SamES Split posts into new topic as requested. @Happy2Play, Thanks Link to comment Share on other sites More sharing options...
Haxy 9 Posted March 24 Share Posted March 24 14 hours ago, SamES said: Which audio track did you use in those tests? TrueHD should always be trying to transcode. Please make sure you have all the options on, then try again  Where I can find this Media Playback settings? Link to comment Share on other sites More sharing options...
SamES 524 Posted March 24 Share Posted March 24 12 hours ago, David Patt said: i choose always AAC stereo or AC3 if no other option avalaible OK, so if you are selecting AAC or AC3 before playback then that explains why we have no ffmpeg logs for those tests. I think we need to work on just one example here and make sure we clear on what we're testing. Don't worry about testing the other things for now. From your earlier logs, I'm looking at this file: Extraction.2020.2160p.NF.WEBRip.DD+5.1.HDR.x265-AJP69.mkv Can you please just test this file without any subtitles selected? The video and audio should both be supported and it should DirectPlay without any transcoding. Please make sure all the playback transcoding/re-encoding settings are turned on. If it plays fine, then we can try the next thing. If it does not, please supply all logs from this session (with debug logging turned on) Link to comment Share on other sites More sharing options...
SamES 524 Posted March 24 Share Posted March 24 11 minutes ago, Haxy said: Where I can find this Media Playback settings? @Haxy, it's in the user settings on the server Link to comment Share on other sites More sharing options...
Haxy 9 Posted March 24 Share Posted March 24 2 minutes ago, SamES said: @Haxy, it's in the user settings on the server Sorry for oftop but I can't see it Link to comment Share on other sites More sharing options...
SamES 524 Posted March 24 Share Posted March 24 Look at Users, further down, under server 1 Link to comment Share on other sites More sharing options...
Haxy 9 Posted March 24 Share Posted March 24 2 minutes ago, SamES said: Look at Users, further down, under server Thanks Link to comment Share on other sites More sharing options...
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