LG app playback issues

[David Patt 21]

Ok movies which play previously dont play at all now. LG App is mess. I know LG is to blame here but on android it is not a problem and LG has huge one with updates.

[SamES 1004]

1 hour ago, David Patt said:

Ok movies which play previously dont play at all now. LG App is mess. I know LG is to blame here but on android it is not a problem and LG has huge one with updates.

Can you provide an example please?

[David Patt 21]

28 minutes ago, SamES said:

Can you provide an example please?

4K Movies mostly. 1080 play ok. But i know i play 4K movies via LG app before. I just get loading circle and then playback failed.

[SamES 1004]

32 minutes ago, David Patt said:

4K Movies mostly. 1080 play ok. But i know i play 4K movies via LG app before. I just get loading circle and then playback failed.

I need details of an actual sample to see what the video, audio and sub tracks are to know why it isn't working.  Also the server log and any ffmpeg logs at the time when you test playing this same file.  

[David Patt 21]

It starts transcode. I have many ffmpeg.exe tasks and it hangs. I am sure it dont transcode few months before. I also need restart tv because app freeze.

embyserver-63751917899.txt ffmpeg-transcode-24d05a99-b685-4958-a184-1790b296f5ff_1.txt ffmpeg-transcode-a2323f21-7c91-4b60-9c35-e115145c4c2e_1.txt

[SamES 1004]

Turn off the subtitle before you start playback.  Does it DirectPlay now?

[SamES 1004]

And also try turning off hardware transcoding (as a test), with and without the subs

[David Patt 21]

24 minutes ago, SamES said:

And also try turning off hardware transcoding (as a test), with and without the subs

I turn off "Allow video playback that requires transcoding" and "Allow video playback that requires conversion without re-encoding " and video plays finally. Thank you.

Weird is i dont remember change any of it. 

Anyway thank you for pointing me out. But anyway new version of app will be great.

[SamES 1004]

That's good for a test, but you want to turn them back on as you will have other problems.   It's better that we find the real problem. 

Can you please try these two (with the transcoding and conversion options turned back on):

• Turn off the subtitle before you start playback
• Turn off hardware transcoding -with subtitles on
• Turn off hardware transcoding -with subtitles off

 

[David Patt 21]

Allow video playback that requires transcoding Yes 

Allow video playback that requires conversion without re-encoding Yes

Turn off the subtitle before you start playback - video transcode and hang app

Turn off hardware transcoding -with subtitles on - video transcode and hang app

Turn off hardware transcoding -with subtitles off - video transcode and hang app

Looks like no effect.

-----------

Allow video playback that requires transcoding No 

Allow video playback that requires conversion without re-encoding No

Turn off the subtitle before you start playback - video play

Turn off hardware transcoding -with subtitles on - video play

Turn off hardware transcoding -with subtitles off - video play

Edited March 21, 2021 by David Patt
CLARIFICATION

[SamES 1004]

20 hours ago, David Patt said:

Allow video playback that requires transcoding No 

Allow video playback that requires conversion without re-encoding No

Thanks.  Unfortunately this is not the right way to fix this, so it appears that you have other issues that we need to resolve

Is it all movies with a problem or just some?

Let's start simple and try one thing. 

• Turn on debug logging
• Turn off hardware acceleration
• Rotate the log (in scheduled tasks)
• Turn off subtitles
• Try playing something

Please attach the server log and any ffmpeg logs from this playback session.  Also attach the media info for this file.  Hopefully we can see what's going wrong.

[David Patt 21]

What I see I have problem with 4k movies in x265 codec. HD movies with x264 play fine either way. I will test it later when I get back from work.

[David Patt 21]

After i perform tests below movie cant play no matter of settings. Only when i turn off subtitles it play. Which is weird because when turn off settings below it usually play with subtitles. 

Allow video playback that requires transcoding No 

Allow video playback that requires conversion without re-encoding No

I try  HD movie with x264 codec with subtitles ON and it play always.

Here are my logs.

Codec in movie : 

Title4K HEVC HDR10

CodecHEVC

ProfileMain 10

Level153

Resolution3840x2160

Aspect Ratio16:9

InterlacedNo

Framerate23.976

Bitrate31,843 kbps

Video RangeHDR10

Color Primariesbt2020

Color Spacebt2020nc

Color Transfersmpte2084

Bit Depth10 bit

Pixel Formatyuv420p10le

Reference Frames1

embyserver HW OFF SUB OFF.txt embyserver HW ON SUB OFF.txt embyserver HW ON SUB ON.txt ffmpeg-transcode-2cc73a27-c271-4f39-b7e6-5aaec506fbc0_1 HW ON SUB ON.txt

[SamES 1004]

@softworkz, you might want to have a look at this one, it's related to HW transcoding.  This file needs to transcode as it has unsupported TrueHD audio and PGS subs that need burning in, but playback doesn't start.  For some reason the ffmpeg log is incomplete, is it possible that the ffmpeg process crashed?  Is there anything useful you can conclude from these two logs?

6 hours ago, David Patt said:

embyserver HW ON SUB ON.txt 44.09 kB · 1 download ffmpeg-transcode-2cc73a27-c271-4f39-b7e6-5aaec506fbc0_1 HW ON SUB ON.txt 12 kB · 1 download

 

@David Patt, do you have the ffmpeg logs for the HW OFF SUB OFF and HW ON SUB OFF server logs?

[David Patt 21]

Only ffmpeg log was created with HW ON SUB ON test.

[SamES 1004]

2 hours ago, David Patt said:

Only ffmpeg log was created with HW ON SUB ON test.

Which audio track did you use in those tests?

TrueHD should always be trying to transcode.

Please make sure you have all the options on, then try again

 

[David Patt 21]

i choose always AAC stereo  or  AC3 if no other option avalaible (sound only go from tv (LG) in this case no need to play more channels) , TRUEHD 7.1 is used on my Android TV with speaker system.

Will make test tomorrow

[Happy2Play 9459]

@David Patt @SamES

Split posts into new topic as requested.

[SamES 1004]

Just now, Happy2Play said:

@David Patt @SamES

Split posts into new topic as requested.

@Happy2Play, Thanks

[Haxy 9]

14 hours ago, SamES said:

Which audio track did you use in those tests?

TrueHD should always be trying to transcode.

Please make sure you have all the options on, then try again

 

Where I can find this Media Playback settings?

[SamES 1004]

12 hours ago, David Patt said:

i choose always AAC stereo  or  AC3 if no other option avalaible

OK, so if you are selecting AAC or AC3 before playback then that explains why we have no ffmpeg logs for those tests.

I think we need to work on just one example here and make sure we clear on what we're testing.  Don't worry about testing the other things for now.

From your earlier logs, I'm looking at this file: Extraction.2020.2160p.NF.WEBRip.DD+5.1.HDR.x265-AJP69.mkv

Can you please just test this file without any subtitles selected?  The video and audio should both be supported and it should DirectPlay without any transcoding.

Please make sure all the playback transcoding/re-encoding settings are turned on.

If it plays fine, then we can try the next thing.

If it does not, please supply all logs from this session (with debug logging turned on)

[SamES 1004]

11 minutes ago, Haxy said:

Where I can find this Media Playback settings?

@Haxy, it's in the user settings on the server

[Haxy 9]

2 minutes ago, SamES said:

@Haxy, it's in the user settings on the server

Sorry for oftop but I can't see it

[SamES 1004]

Look at Users, further down, under server

[Haxy 9]

2 minutes ago, SamES said:

Look at Users, further down, under server

Thanks