unable to get metadata for tv shows due to network error

[embynocares 0]

embyserverlogidentifyerror.txt

 

I am unable to retrieve tv show metadata from the internet due to a TrustFailure - CERTIFICATE_VERIFY_FAILED

Here an error snippet snippet from the attached log:

2021-01-05 11:09:54.348 Info HttpClient: HttpClientManager GET: https://www.thetvdb.com/api/GetSeries.php?seriesname=Downton+Abbey&language=en
2021-01-05 11:09:55.139 Error HttpClient: Error TrustFailure getting response from 
    *** Error Report ***
    Version: 4.4.3.0
    Command line: /var/packages/EmbyServer/target/server/EmbyServer.exe -package synology -programdata /var/packages/EmbyServer/target/var -ffmpeg /var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/ffmpeg/bin/ffprobe -ffdetect /var/packages/EmbyServer/target/ffmpeg/bin/ffdetect -restartexitcode 121
    Operating system: Unix 2.6.32.12
    64-Bit OS: False
    64-Bit Process: False
    User Interactive: False
    Mono: 6.8.0.105 (tarball Wed Apr  8 20:33:25 UTC 2020)
    Runtime: file:///volume1/@appstore/EmbyServer/3rdparty/mono/6.8.0.105/lib/mono/4.5/mscorlib.dll
    System.Environment.Version: 4.0.30319.42000
    Processor count: 1
    Program data path: /var/packages/EmbyServer/target/var
    Application directory: /volume1/@appstore/EmbyServer/releases/4.4.3.0
    System.Net.WebException: System.Net.WebException: Error: TrustFailure (Authentication failed, see inner exception.) ---> System.Security.Authentication.AuthenticationException: Authentication failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
      at /source/mono/external/boringssl/ssl/handshake_client.c:1132
      at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00048] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status, System.Boolean renegotiate) [0x000da] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus,bool)
      at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at Mono.Net.Security.AsyncProtocolRequest.ProcessOperation (System.Threading.CancellationToken cancellationToken) [0x000fc] in <b373cc92cfb94ef6a19b4f1140645494>:0 
       --- End of inner exception stack trace ---
      at Mono.Net.Security.MobileAuthenticatedStream.ProcessAuthentication (System.Boolean runSynchronously, Mono.Net.Security.MonoSslAuthenticationOptions options, System.Threading.CancellationToken cancellationToken) [0x00262] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at Mono.Net.Security.MonoTlsStream.CreateStream (System.Net.WebConnectionTunnel tunnel, System.Threading.CancellationToken cancellationToken) [0x0016a] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x001ba] in <b373cc92cfb94ef6a19b4f1140645494>:0 
       --- End of inner exception stack trace ---
      at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x0021a] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Net.WebConnection.InitConnection (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x00141] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Net.WebOperation.Run () [0x0009a] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Net.WebCompletionSource`1[T].WaitForCompletion () [0x00094] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00020] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <9d3f0d4bd0fb4c1e8b6c2ac1ba1303ac>:0 
    Source: System
    TargetSite: System.Net.WebResponse EndGetResponse(System.IAsyncResult)
    InnerException: System.Security.Authentication.AuthenticationException: Authentication failed, see inner exception.
    Source: mscorlib
    TargetSite: Void Throw()
      at Mono.Net.Security.MobileAuthenticatedStream.ProcessAuthentication (System.Boolean runSynchronously, Mono.Net.Security.MonoSslAuthenticationOptions options, System.Threading.CancellationToken cancellationToken) [0x00262] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at Mono.Net.Security.MonoTlsStream.CreateStream (System.Net.WebConnectionTunnel tunnel, System.Threading.CancellationToken cancellationToken) [0x0016a] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x001ba] in <b373cc92cfb94ef6a19b4f1140645494>:0 
    InnerException: Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
      at /source/mono/external/boringssl/ssl/handshake_client.c:1132
    Source: System
    TargetSite: Boolean ProcessHandshake()
      at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00048] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status, System.Boolean renegotiate) [0x000da] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus,bool)
      at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <b373cc92cfb94ef6a19b4f1140645494>:0 
      at Mono.Net.Security.AsyncProtocolRequest.ProcessOperation (System.Threading.CancellationToken cancellationToken) [0x000fc] in <b373cc92cfb94ef6a19b4f1140645494>:0 

 

Any help would be appreciated.

 

[embynocares 0]

For what it's worth, I uninstalled the tvdb plugin and am now unable to re-install it because the web request to get the plugin catalog also fails with a similar TrustFailure CERTIFICATE_VERIFY_FAILED error.  

Should I uninstall Emby server and re-install it?  I already have the latest version available for Synology...

Thanks

[Luke 38498]

Hi, you'll need to update to Emby Server 4.5+:

 

[embynocares 0]

10 minutes ago, Luke said:

Hi, you'll need to update to Emby Server 4.5+:

 

Unfortunately 4.4.3.0 is the most up to date version available on my Synology DS212.  Are there any other work-arounds?

[Luke 38498]

Hi, did you read the new Synology install instructions in the announcement that i linked to? For now it is a manual install while we are working on being added to the official Synology store.

[embynocares 0]

my bad.  I am in the process of manually installing the 4.5 version.  I was confused as there was no option to update the 4.4.3.0 version.

[Luke 38498]

No problem it's understandable. Thanks for the feedback.