Force shutdown

[user101xy 26]

Hi

 

I noticed that my PC stopped responding after a few hours. Emby is stops playing a stream but cannot be closed. It only helps to press the on / off switch for a long time to switch off the PC.

Is it an Emby Problem?

Edited December 18, 2020 by user101xy

[Luke 40087]

Hi, what do you mean by cannot be closed?

[user101xy 26]

Hi @Luke

 

i mean the X in the Windows Apps

Edited December 18, 2020 by user101xy

[Luke 40087]

What version of the windows app?

[user101xy 26]

It is 

 

Emby for Windows 1.1.331.0

[Luke 40087]

And you're trying to close during video playback?

[user101xy 26]

I have tried both.. one time during playback and one time when i click to go back.

 

The App don´t close.

 

At the moment after 5 hours i tried to close the Emby app and restart, but nothing happens.

 

I start the app in the moment, choose a channel, but it won´t be played.

[user101xy 26]

Actual now,

 

i have the problem, that after every 6-7 minutes the stream stops...

[Luke 40087]

5 minutes ago, user101xy said:

Actual now,

 

i have the problem, that after every 6-7 minutes the stream stops...

Let's look at an example. Please attach the information requested in how to report a media playback issue. thanks.

[Luke 40087]

1 hour ago, user101xy said:

I have tried both.. one time during playback and one time when i click to go back.

 

The App don´t close.

 

At the moment after 5 hours i tried to close the Emby app and restart, but nothing happens.

 

I start the app in the moment, choose a channel, but it won´t be played.

Just tested, not seeing any problem closing the app with the X button in the top right but will keep an eye on it.

[user101xy 26]

Who can I send the log files to?

[Luke 40087]

You can attach them here or pm them to @cayars.

[Carlo 4552]

Hi, @user101xy try and supply us info on the environment as well.

For example is this windows app running on the same computer as the server? 
Have you tried the app on another computer?  If so do you have a problem on the other computer?

How is this computer connecting to your Emby Server? Any wifi/internet involved on all Ethernet?

The more info you can supply us the better.

[user101xy 26]

The Windows app runs on a PC. Haven't been able to test it anywhere else so far. It affects Synology and my Windows laptop. My PC is connected via WLAN. I am using a VBox.

As it stands at the moment, working with Emby went well today. No mistakes. I just don't know what to do ?!

 

Thank you @Lukeand @cayars!

 

Have a nice day!

[Luke 40087]

Thanks for the feedback.