NigelG 0 Posted October 9, 2020 Posted October 9, 2020 The most recent release of the Apple TV app on tvOS 14 has broken the subtitle display. Upon opening a film with an external .srt subtitle file (which has worked correctly prior to this) the subtitles either do not follow the Apple TV subtitle settings and are very thin, small and the lettering is broken, or the subtitles do not appear at all. Opening the film a 'Subtitles Loading' message is briefly displayed (which I've also not seen before) but one of the described conditions occurs. This makes it impossible (in the second case) to watch the film if it is a foreign language. The subtitles work correctly as normal on iOS 14 and on the web client, but not on tvOS. Server version 4.5.2.0 (but also the same with an earlier version), Apple TV version 1.4.8, tvOS version 14.0.2
Luke 40064 Posted October 9, 2020 Posted October 9, 2020 Hi there @NigelG, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks !
NigelG 0 Posted October 9, 2020 Author Posted October 9, 2020 (edited) Thank you for your reply. I hope this is the correct log. The film name is "Day for Night" embyserver-63737807570.txt Edited October 9, 2020 by NigelG
geimapi 0 Posted October 10, 2020 Posted October 10, 2020 I'm having the same issue, not sure which log would be useful, but I'm running a Windows server 4.5.2.0 and the external .srt subtitles work fine on the Android app 3.1.23 However on Apple TV 1.4.8 no subtitles seem to be working anymore. This was not an issue yesterday. Can I rollback the Apple TV app?
Luke 40064 Posted October 10, 2020 Posted October 10, 2020 44 minutes ago, geimapi said: I'm having the same issue, not sure which log would be useful, but I'm running a Windows server 4.5.2.0 and the external .srt subtitles work fine on the Android app 3.1.23 However on Apple TV 1.4.8 no subtitles seem to be working anymore. This was not an issue yesterday. Can I rollback the Apple TV app? Hi there @geimapi, let's look at an example. Please attach the information requested in how to report a media playback issue: Thanks !
Luke 40064 Posted October 10, 2020 Posted October 10, 2020 On 10/9/2020 at 12:37 PM, NigelG said: Thank you for your reply. I hope this is the correct log. The film name is "Day for Night" embyserver-63737807570.txt 3.77 MB · 0 downloads Was there also an ffmpeg log?
NigelG 0 Posted October 11, 2020 Author Posted October 11, 2020 The only ffmpeg log from this date (8th October) is where I tested the playback on my iPhone where the subtitles play correctly. It is attached below. I've tried again today and played the first 5 minutes of the same film. The only log from today is the embyserver.txt. No ffmpeg log. I have also noticed that although the external .srt file is listed in the Apple TV Emby app, when playing the film and the pull-down menu is used the subtitles section does not appear. Only the Info and Audio sections. Normally Subtitles also appear here. ffmpeg-transcode-c625b269-e55c-46d8-a2f7-4115d0ead3b7_1.txt
NigelG 0 Posted October 11, 2020 Author Posted October 11, 2020 (edited) I've just done an experiment with the next subtitled film I planned to watch. I created a version with embedded subtitles. Choosing this version to play on the Apple TV the subtitles display correctly - although I had to select the correct subtitles again after the film started playing. Playing the version with the external .srt file the subtitles do not appear. Edited October 11, 2020 by NigelG
Luke 40064 Posted October 11, 2020 Posted October 11, 2020 What player is enabled in the app's settings?
NigelG 0 Posted October 11, 2020 Author Posted October 11, 2020 (edited) Where will I find the setting for this? I was not aware that the player could be changed. I cannot see any player choice in the app settings. Perhaps it is the ‘Enable MPV’ setting. This is not ticked (checked). But I’m not sure what this means. Edited October 11, 2020 by NigelG
vdatanet 1586 Posted October 11, 2020 Posted October 11, 2020 1 minute ago, NigelG said: Where will I find the setting for this? I was not aware that the player could be changed. I cannot see any player choice in the app settings. Settings - Playback - Enable MPV. You have to restart the application.
NigelG 0 Posted October 11, 2020 Author Posted October 11, 2020 Thanks. Found it. But what does MPV mean?
vdatanet 1586 Posted October 11, 2020 Posted October 11, 2020 (edited) You have to players to choose. Native player, very limited and MPV player. Native player is good if you have a powerfull server, on the other hand MPV requires less transcoding. Native player supports frame rate and dynamic range match, but MPV player doesn't. https://mpv.io Edited October 11, 2020 by vdatanet
NigelG 0 Posted October 11, 2020 Author Posted October 11, 2020 I’ve enabled MPV and now the subtitles work correctly.
geimapi 0 Posted October 12, 2020 Posted October 12, 2020 Enabling MPV also fixed my issue, I just didn't know it would switch to native player after upgrading. I'll check for that in future updates. Thanks for the help.
vdatanet 1586 Posted October 12, 2020 Posted October 12, 2020 @cayars @Luke Do you think it is worth creating a KB article explaining how to change from Apple native player to MPV player and vice versa, and explain the pros and cons of each one? I have detected a bit of confusion among users in this regard. I can create a draft version, Luke reviews it and cayars puts some literature on it.
Luke 40064 Posted October 13, 2020 Posted October 13, 2020 If anything this is just a defect that needs to be resolved. Subtitles should show no matter which player you pick.
NigelG 0 Posted October 13, 2020 Author Posted October 13, 2020 Just as a final thought, I'm not sure what player was being used prior to the upgrade to tvOS 14 but I have noticed that with the MPV player the subtitles are not adjustable and do not follow the subtitle setting of the Apple TV. This is not a serious problem but I thought I would mention it. Thanks everyone for your help.
corey 315 Posted October 13, 2020 Posted October 13, 2020 10 hours ago, Luke said: If anything this is just a defect that needs to be resolved. Subtitles should show no matter which player you pick. I've been unable to repeat this issue on the Apple native player. If I can repeat it I'll certainly resolve it!
Luke 40064 Posted October 14, 2020 Posted October 14, 2020 We'll continue to investigate. Thanks for reporting.
Depechie 7 Posted October 31, 2020 Posted October 31, 2020 Glad I found this thread... when playing movies with SRT files, I had the same issue that they were not showing. Switching to MPV player resolved the issue.
NigelG 0 Posted November 6, 2020 Author Posted November 6, 2020 Yes unfortunately. There is no change at all. Tried both players and only mpv shows subtitles.
corey 315 Posted November 6, 2020 Posted November 6, 2020 @NigelG -- Would you be able to grant me access to your server? I may be able to troubleshoot it better if I can reliably repeat it there.
NigelG 0 Posted November 6, 2020 Author Posted November 6, 2020 Yes. Tell me what to do please to set it up.
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