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I cannot seem to play a certain tv show.


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Posted (edited)

Hi! I cannot seem to play a certain tv show on my server. I think its a transcoding problem. Any help is appreciated. Log files attached. All other tv shows and movies work perfectly! The Tv show is 1080p BluRay x265 HEVC 10bit AAC 5.1 

ffmpeg-transcode-e53a9975-ecf4-43ab-ae1c-f55630df878f_1.txt

Edited by milpat
Posted

Hi,

I think you actually answered your own question.  If just one series is having a problem but no other is than that series is likely at fault.  It is likely encoded improperly.

Could you post the metadata for one of the episodes?

Posted
Just now, cayars said:

Hi,

I think you actually answered your own question.  If just one series is having a problem but no other is than that series is likely at fault.  It is likely encoded improperly.

Could you post the metadata for one of the episodes?

for sure thank you for speedy reply (one of the many reasons emby is better than all competitors)

2020-08-28 11_04_31-Window.png

  • Like 1
Posted

Right off the bat I see you have 10 bit files vs 8 bit.  You also have PGSSUB subtitles.

When you're playing these back are you trying to play the subtitles or not?

Posted
1 minute ago, cayars said:

Right off the bat I see you have 10 bit files vs 8 bit.  You also have PGSSUB subtitles.

When you're playing these back are you trying to play the subtitles or not?

No i am not trying to play with subtitles is that the problem?

Posted

Nope, that makes it simpler.

I've got the feeling it's the combination of HEVC and 10 bit files causing you an issue.  Is the device you're playing back on setup for 10 bit video?

Posted
Just now, cayars said:

Nope, that makes it simpler.

I've got the feeling it's the combination of HEVC and 10 bit files causing you an issue.  Is the device you're playing back on setup for 10 bit video?

well i am running the server off of a windows 10 machine and im trying to play off of a windows 10 machine.

Posted

Anyway you could upload 1 episode somewhere and send me a PM link to it?  I'd like to test a couple of things with your file if possible.

Carlo

Posted
1 minute ago, cayars said:

Anyway you could upload 1 episode somewhere and send me a PM link to it?  I'd like to test a couple of things with your file if possible.

Carlo

google drive? pm link?

 

Posted

that will work.

Posted

says 35 mins left sorry i have bad upload speed

 

Posted
3 minutes ago, cayars said:

that will work.

any other way for me to send it - it says 2 hours+

Posted

Take your time.

Posted
1 minute ago, cayars said:

Take your time.

ok got it thanks!

vdatanet
Posted (edited)

It's playing fine here. Tha's my processing plan:

>>>>>>  Processing Plan
Info    Name                                        CanDoInHardware      WillDoInHardware     Reason                                  
Info    VAAPI UHD Graphics 630 - H.265 (HEVC)    >> True                 True                 Hardware Codec                           
Info    VideoInput                               >> True                 True                 Same adapter (/dev/dri/renderD128), s... 
Info    ColorConversion                          >> True                 True                                                          
Info    VideoOutput                              >> True                 True                 Hardware encoder                         
Info    VAAPI UHD Graphics 630 - H.264 (AVC)     >> True                 True                 Hardware Codec                           

>>>>>>  Projected Processing Formats
Info    Previous                HW-Context   Format       SW-Format       Next
Info    hevc                 >> VAAPI        vaapi_vld    yuv420p10    >> scale_vaapi
Info    scale_vaapi          >> VAAPI        vaapi_vld    nv12         >> 

That's your processing plan:

>>>>>>  Processing Plan
Info    Name                                        CanDoInHardware      WillDoInHardware     Reason                                  
Info    Automatic software decoder               >> False                False                Software Codec                           
Info    VideoInput                               >> False                False                Not a hardware decoder                   
Info    ColorConversion                          >> False                False                                                         
Info    VideoOutput                              >> False                False                Not a hardware encoder                   
Info    libx264 Software Encoder                 >> False                False                Software Codec                           

>>>>>>  Projected Processing Formats
Info    Previous                HW-Context   Format       SW-Format       Next
Info    hevc                 >> -            yuv420p10    yuv420p10    >> format
Info    format               >> -            yuv420p      yuv420p      >> 

 

Edited by vdatanet
Posted

i dont know what that means - it plays fine normally with vlc media player but thru emby is a problem.

Posted
8 minutes ago, milpat said:

i dont know what that means - it plays fine normally with vlc media player but thru emby is a problem.

any thoughts? @vdatanet @cayars

Posted

how do i change my processing plan so it works for this? how do i make it more similar to yours?

vdatanet
Posted
Just now, milpat said:

any thoughts? @vdatanet @cayars

What's the exact problem? Because according your log, episode is transcoding fine. File is correct because I can play that using Emby + Chrome.

Posted
Just now, vdatanet said:

What's the exact problem? Because according your log, episode is transcoding fine. File is correct because I can play that using Emby + Chrome.

so it just loads for a long time and i never can get playback.

vdatanet
Posted
Just now, milpat said:

how do i change my processing plan so it works for this? how do i make it more similar to yours?

That's automatic according your server, the only difference I see is that I'm using hardware transcoding and you use software transcoding, but your transcoding has no errors, it's seems fine.

vdatanet
Posted
1 minute ago, milpat said:

so it just loads for a long time and i never can get playback.

Can you test a different browser?

Posted

i have great speeds for downloading and 6mbps for upload so i dont think wifi is a problem (server has ethernet)

Posted
Just now, vdatanet said:

Can you test a different browser?

sure

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