dmurphy22 8 Posted August 16, 2020 Author Share Posted August 16, 2020 Just now, Boardley said: So I have a shield which show's on your list as free to just stream but it wants to charge me so I paid for it. Now I'm on my other shield and it's wanting me to buy the app again..this is crazy Make sure you are logged into the same google account and then hit the unlock button and then restore purchase 1 Link to comment Share on other sites More sharing options...
Boardley 0 Posted August 16, 2020 Share Posted August 16, 2020 11 minutes ago, dmurphy22 said: Make sure you are logged into the same google account and then hit the unlock button and then restore purchase I done that but will try again Link to comment Share on other sites More sharing options...
ebr 14930 Posted August 16, 2020 Share Posted August 16, 2020 53 minutes ago, dmurphy22 said: Make sure you are logged into the same google account and then hit the unlock button and then restore purchase Hi. Yes, this is the correct answer. Please let us know if it still doesn't work for you after you restore the unlock. Our documentation does not list this app as free to stream... Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 16, 2020 Share Posted August 16, 2020 On Amazon NOTE: This app is free and is functional for browsing your Emby collection. Playback will be functional for a two-week trial period after which, you either need to be an Emby Supporter OR unlock with a small in-app purchase. On Google Play Store: Link to comment Share on other sites More sharing options...
horstepipe 356 Posted August 17, 2020 Share Posted August 17, 2020 On 15/08/2020 at 17:58, horstepipe said: it's the same problem as on Android. If you're connected to a Premiere Server, there's no button for the purchase. Or am I blind? @ebr Link to comment Share on other sites More sharing options...
ebr 14930 Posted August 17, 2020 Share Posted August 17, 2020 4 hours ago, horstepipe said: @ebr Please install the beta and you will get an unlock option on the user menu when connected to a Premiere server. This version should be released soon. Link to comment Share on other sites More sharing options...
gtxr24 4 Posted August 18, 2020 Share Posted August 18, 2020 On 8/14/2020 at 10:04 PM, Happy2Play said: That will/could be the issue in these cases then as they probably only now about the server they are connection to. So there currently is no way to unlock a app/client that connects to a server that is Premiere and is over their limit. Without having the server owner purchase a higher device limit. So how does this get pushed back to the user to unlock their client or is this just a specific client issue? This is definitely the issue as i have just faced it, Thanks to @ebr for helping me out with this as it has resolved all of my issues now@2Jay2 if you can ask your server admin to remove his premiere key for 5 mins this will allow you to unlock the app its when he has his premiere key activated and limit exceeded the unlock app feature doesn't pop up in the amazon app but as soon as he removes that premiere key it does 1 Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted August 19, 2020 Share Posted August 19, 2020 For users experiencing "premiere device limit exceeded" Link to comment Share on other sites More sharing options...
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