brabs 0 Posted June 16, 2020 Share Posted June 16, 2020 (edited) Hello, This is my first post as a new emby subscriber. was hoping for everything to work well but having a few issues. We use a few different Android TV devices (2019 shield pro, 2015 shield, mibox, nexus player etc). this happened on the 2019 shield pro. We have a tv series recording and my wife decided to start watching the show by selecting "watch from the beginning" I'm not sure how far into the show she was but she paused it to do do something. and when she came back it gone back to the android tv home screen. tried to go back into emby but there was just the spinning circle. went to the server and the server had crashed. in fact the whole computer needed rebooting as it was unresponsive. it looks like it crashed about half hour into the show at around 20.00.The show hadn't finished as it still had around 1 hour left to record. here are the logs below. thanks for your help embyserver-63727937586.txt ffmpeg-directstream-ec8613f3-6d2f-40da-8c7f-60301269787b_1.txt Edited June 16, 2020 by brabs more details Link to comment Share on other sites More sharing options...
brabs 0 Posted June 21, 2020 Author Share Posted June 21, 2020 (edited) its happened again, same as last post.My Wife said she paused it again, same show as well! The only difference is she was using the 2015 Shield in the other room. here are some more logs. embyserver-63728367738.txt ffmpeg-directstream-2545a9f3-6197-462f-934d-609930217401_1.txt ffmpeg-directstream-ed910de5-c0f6-4250-93b0-6e113935bb8c_1.txt Edited June 21, 2020 by brabs Link to comment Share on other sites More sharing options...
brabs 0 Posted June 23, 2020 Author Share Posted June 23, 2020 here is some more data, its happened again, bit of pausing and rewinding caused the crash again. 2019 shield this time. here are somer more logs. she starts watching the show in direct live tv. then pauses (put into live seek mode) the program being watched was being recorded (scheduled) at the time again. embyserver-63728539160.txt ffmpeg-directstream-a2e482a8-69dc-4005-b169-768537fc10d2_1.txt ffmpeg-directstream-a52bc2ac-80b4-442e-85e6-42006afc83e2_1.txt Link to comment Share on other sites More sharing options...
brabs 0 Posted June 24, 2020 Author Share Posted June 24, 2020 (edited) Not sure if this would cause problems, but installing emby while Jellyfin server is installed (but stopped). Cause any issues? I did totally uninstall Jellyfin shortly after. I’m just wondering if there may be a conflict of components eg. ffmpeg? Edited June 24, 2020 by brabs Link to comment Share on other sites More sharing options...
brabs 0 Posted July 1, 2020 Author Share Posted July 1, 2020 Does anybody have any idea what my issue is? Link to comment Share on other sites More sharing options...
Luke 32916 Posted July 6, 2020 Share Posted July 6, 2020 Hi there, apologies for the delay. Are you able to use the web interface when this happens? Link to comment Share on other sites More sharing options...
brabs 0 Posted July 6, 2020 Author Share Posted July 6, 2020 Hi Luke, haven’t tried. Would using the Mac on the server local host count as web interface? If it does the page was unresponsive due to the server crash. Infact my whole iMac becomes unresponsive and I have to force restart. Is there another way to test? I have the emby app on my iPhone, is that using web interface? I could try that when it happens again. Link to comment Share on other sites More sharing options...
brabs 0 Posted July 13, 2020 Author Share Posted July 13, 2020 (edited) server crashed again, I couldn't use web app or iOS app. so needed to reboot server. same as before, was recording a program and my wife started to watch from the beginning, then it was paused and when wanting to resume, that's when it crashed. on reconnection to server from android tv app on shield pro 2019. I sent logs 2minutes ago. embyserver-63730267010.txt ffmpeg-directstream-fdeb5dda-3ec8-4321-96eb-ba7f7276b23e_1.txt ffmpeg-directstream-fb59ea14-e1f3-4817-a51d-6bb13670b1e6_1.txt ffmpeg-directstream-02681532-720c-4bc8-9591-2c6e83c66933_1.txt Edited July 13, 2020 by brabs added logs Link to comment Share on other sites More sharing options...
brabs 0 Posted July 16, 2020 Author Share Posted July 16, 2020 Hi again, it appears every time we watch a program from the start while it is still recording, if we pause the program for a few minutes (the latest time is was between 5 and 10 minutes) it crashes the server and needs to be restarted. Not only that, because the server gets restarted, the recording stops and my wife misses her program. Im getting in trouble here guys, is there any ideas on how to fix this> Link to comment Share on other sites More sharing options...
cayars 4144 Posted July 17, 2020 Share Posted July 17, 2020 How much free space do you have on the drives being recorded to? Drive where your transcoding temp directory is located? Link to comment Share on other sites More sharing options...
brabs 0 Posted July 17, 2020 Author Share Posted July 17, 2020 (edited) Hi cayars, macOS Catalina is installed on an external 500gb samsung ssd with tons of free space. i have the recorded to folder on an external 4tb seagate HDD. All my Video media resides on this drive (eg all movies and Tv shows) there is around 2.5tb free. the transcoding temporary folder is on the internal 1TB HDD inside the iMac. This is the only thing that this hdd is used for so heaps of space. This used to be the OS hard drive before I started using the external ssd for the OS. blackmagic tells me that both drives read and write at around 130mb/s. It is a late 2012 iMac which is 3.2ghz i5. And all USB are 3.0 ports. cheers and thanks for your help. Edited July 17, 2020 by brabs Link to comment Share on other sites More sharing options...
cayars 4144 Posted July 17, 2020 Share Posted July 17, 2020 How much free space do you have on the HDD inside the iMac and also on the external 4tb HDD where you record? Link to comment Share on other sites More sharing options...
brabs 0 Posted July 17, 2020 Author Share Posted July 17, 2020 Hi sorry I updated post. The hdd inside the Mac has 1TB free. And the 4tb drive has about 2.5gb free Link to comment Share on other sites More sharing options...
cayars 4144 Posted July 17, 2020 Share Posted July 17, 2020 I'm a PC guy,not Mac so I can't really help much. I just wanted to check that as running out of space on any OS could cause funky things to happen. Link to comment Share on other sites More sharing options...
brabs 0 Posted July 17, 2020 Author Share Posted July 17, 2020 That’s ok, thanks for your help, at least it rules out that issue. Link to comment Share on other sites More sharing options...
brabs 0 Posted July 23, 2020 Author Share Posted July 23, 2020 Anymore ideas? My premiere sub has run out, anymore ideas so I can resubsceibe. Link to comment Share on other sites More sharing options...
brabs 0 Posted July 31, 2020 Author Share Posted July 31, 2020 I hate to bump, but I’m not getting anywhere Link to comment Share on other sites More sharing options...
brabs 0 Posted August 13, 2020 Author Share Posted August 13, 2020 another issue except this wasn't being paused at the time, my other similar issue in this subsection received no support, so I'm not really expecting any help. but here are the logs. the web server was not accessible as the server stopped and couldn't be restarted without restarting my Mac. I really hope I get help, as I really like your server and app for shield tv. but my wife is not happy so my life is not happy. here are the logs embyserver-63732947818.txt ffmpeg-directstream-b3ed33c5-ab8b-45b3-9bd9-2fc3136154bb_1.txt Link to comment Share on other sites More sharing options...
Luke 32916 Posted August 14, 2020 Share Posted August 14, 2020 Hi, can this be consistently repeated? Link to comment Share on other sites More sharing options...
brabs 0 Posted August 14, 2020 Author Share Posted August 14, 2020 Hi Luke it happens quite often, pretty much every time that you pause the program as well. It mainly happens to my wife as she is the only one that uses the recording function. There are more logs in my other thread in this subsection. cheers Link to comment Share on other sites More sharing options...
brabs 0 Posted August 17, 2020 Author Share Posted August 17, 2020 Any ideas to try Luke? cheers Link to comment Share on other sites More sharing options...
Luke 32916 Posted August 18, 2020 Share Posted August 18, 2020 Would you mind trying the beta server to see how it compares? Thanks. Link to comment Share on other sites More sharing options...
brabs 0 Posted August 18, 2020 Author Share Posted August 18, 2020 Ok Luke I’ll give it a try, do I just install over the top, or does the stable need to be uninstalled first? Link to comment Share on other sites More sharing options...
Luke 32916 Posted August 18, 2020 Share Posted August 18, 2020 Yes you can just install over the top. Thanks. Link to comment Share on other sites More sharing options...
brabs 0 Posted August 19, 2020 Author Share Posted August 19, 2020 Ok, I’ve replaced the app in the application folder and confirmed I’m now on 4.5.0.20 beta. ill get my wife to test under The same conditions and report back. cheers Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now