external ass subtitles default not display

[xux1217 0]

Hi,

I found a problem in firefox.

Have enabled the "extract subtitle" function.

I chose an external ass subtitle, then play the movie, the subtitle can't display. But when playing the movie, I turn off the subtitle, then chose the external ass subtitle, the subtitle can display.

 

I have checked the log file, if I direct play movie with subtitle, no http request for the subititle and when chose again the subtitle, the log file have the http request.

 

emby server version: 4.4.3.0

firefox version: 77.0.1 (64-bit)

emby server system version: Debian 10

client system version: mac os 10.15.5

Edited July 14, 2020 by xux1217

[Luke 39686]

Hi, most likely this is because the subtitle extraction is just taking a little bit of time. On some environments, the extraction could take several seconds or even several minutes. So then by the time you click it again, it's completed and is ready for use.

[neik 870]

2 hours ago, Luke said:

Hi, most likely this is because the subtitle extraction is just taking a little bit of time. On some environments, the extraction could take several seconds or even several minutes. So then by the time you click it again, it's completed and is ready for use.

He is talking about external ass, so why would there be any extracting in the first place?

[Luke 39686]

Let's look at an example. Please see how to report a media playback issue. Thanks.

[xux1217 0]

Thanks for reply.

There is screenshot in Firefox web developer:

1. First play movie, no subtitle request, time is 2020-07-14 08:58:01.664:

2. turn off subtitle, time is  2020-07-14 08.59.09:

3. Chose external ass again, and have the subtitle request, time is 2020-07-14 08:59:16.429:

 

Below is the server log file, time is corresponding:

embyserver.txt

 

[Luke 39686]

Can you try the online web app and let me know how that compares?

http://app.emby.media

Thanks.

[xux1217 0]

On 7/15/2020 at 4:02 AM, Luke said:

Can you try the online web app and let me know how that compares?

http://app.emby.media

Thanks.

I have tried and the same as before, no subtitle show in first, and must turn on again.

 

I enabled the debug mode, below is the server log, play time is 2020-07-16 11:19:13.861:

 

embyserver(1).txt

[Luke 39686]

Try instead just waiting a minute or so and see if the subtitles eventually start to show.

[xux1217 0]

7 hours ago, Luke said:

Try instead just waiting a minute or so and see if the subtitles eventually start to show.

I have waited about 30 minutes, and no subtitle, unless I chose again the subtitle.

 

I said there is no subtitle request at first, is it not strange?

[Luke 39686]

Are you sure you selected the subtitles?

[xux1217 0]

1 hour ago, Luke said:

Are you sure you selected the subtitles?

Yes, of course.

I think the screenshot has prove it, this screenshot is in the embyserver(1).txt:

First situation no this request:

 

[Luke 39686]

I can't reproduce. Can you zip up some sample subtitles for testing? thanks.

[xux1217 0]

9 hours ago, Luke said:

I can't reproduce. Can you zip up some sample subtitles for testing? thanks.

I tried other video, no this problem, so I checked the video format.

Then I found the video format has some error, after fixed it, it's work.

 

Thanks your help.

[Luke 39686]

Thanks for the feedback.